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Client Account Support Analyst Jobs in Tennessee

Kenco

Appl. Support Analyst I

Chattanooga, TN · On-site

About the Position The Applications Help Desk Support person(s) is responsible for providing ... Medical insurance including HSA, HRA and FSA accounts * Supplemental insurance including critical ...

Kencogroup

Appl. Support Analyst I

Chattanooga, TN

About the Position The Applications Help Desk Support person(s) is responsible for providing ... Medical insurance including HSA, HRA and FSA accounts * Supplemental insurance including critical ...

PNC Bank

Loan Support Analyst - Midland

Midtown, TN · On-site

$33K - $44K/yr

As a Loan Support Analyst Senior within PNC's Midland organization, you will be based within the ... May review and process loan payments, escrows and reserve account disbursements. May assist in the ...

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Manage user accounts and access permissions within Active Directory, Google Workspace, and other relevant systems. * Document all support interactions in a ticketing system, ensuring accurate and ...

Scovis, PLLC

Account Specialist

Hendersonville, TN · On-site

$17.75 - $24.25/hr

... analysis and design software, to deliver integrated and efficient solutions. Founded in 2018 and ... This position is responsible for managing client accounts, supporting project-related financial ...

PNC Bank

Loan Support Analyst Sr - Midland

Midtown, TN · On-site

$33K - $44K/yr

As a Loan Support Analyst Senior within PNC's Midland organization, you will be based within the ... May review and process loan payments, escrows and reserve account disbursements. May assist in the ...

AerSale Holdings

IT Support Analyst II

Memphis, TN · On-site

Create, modify, and disable user accounts and groups in Active Directory and Azure AD. * Manage ... Support Microsoft 365 applications including: * Outlook * Teams * OneDrive * SharePoint * Word ...

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Client Account Support Analyst information

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What are popular job titles related to Client Account Support Analyst jobs in Tennessee?

For Client Account Support Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Client Account Support Analyst jobs in Tennessee look for?

The top searched job categories for Client Account Support Analyst jobs in Tennessee are:

What cities in Tennessee are hiring for Client Account Support Analyst jobs?

Cities in Tennessee with the most Client Account Support Analyst job openings:

Client Account Support Analyst jobs near you
Infographic showing various Client Account Support Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Lending Software Support Analyst

Integra Software Systems LLC

Brentwood, TN • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Key responsibilities

  • Provide front line support for Integra clients by answering calls and responding to emails within service standards.

  • Capture information during client interactions, create support tickets, and track issue progress.

  • Troubleshoot issues with the EPIC LOS system and related systems, and communicate issue status to clients.

Job description

*** Candidates for this position will be required to work IN the Brentwood, TN office a MINIMUM of 3 days per week AFTER a 90-day IN-OFFICE PROBATIONARY PERIOD. Wednesdays are mandatory in-office days. ***

DUTIES:

  • Provide front line support for Integra clients. This includes answering incoming phone calls and responding to emails within the Service Level Guideline standards.
  • Capture all pertinent information during client interactions, and create new support tickets in with all relevant data and information.
  • Follow-up, track, and document issue progress.
  • Communicate with the client on the status of ongoing issues.
  • Troubleshoot simple-to-complex issues with the EPIC LOS system and related systems.
  • Work with development and quality assurance departments to understand and replicate issues.
  • Provide possible workarounds to client.
  • Provide manual testing steps and examples in JIRA ticketing system for development department when a software code problem is identified.
  • Provide clients with lending document updates when requested.
  • Send notifications of software updates to client base.
  • Provide software training to Integra clients via remote training sessions.

Desired Experience:

  • 3 years of customer service experience is mandatory (customer service experience in an IT and/or banking environment is preferred).
  • 3 years of experience with mortgage, consumer, and/or commercial lending through a bank, mortgage lender, or credit union is preferred.

Desired Skills, Abilities, and Knowledge:

  • Excellent verbal and written communication skills.
  • Customer service-oriented focus and mentality.
  • Strong work ethic.
  • Professional demeanor.
  • Ability to multi-task effectively.
  • Ability to work effectively with others in a team environment.
  • Intermediate to advanced knowledge of mortgage, commercial, and consumer lending practices.
  • Desire and ability to learn software programs.
  • Ability to efficiently and effectively troubleshoot and problem solve software issues.
  • Intermediate knowledge of Windows Operating Systems and SQL Server.

Desired Results:

  • Ensure clear ownership of problem determination and intent to provide resolution to clients.
  • Ensure completeness of problem understanding and impact analysis, review cause and provide recommended resolution, expected resolution, and possible workarounds.
  • Continually self-educate in lending practices and technical skills for increased client satisfaction.
  • Meet the goals set in the “Support Response Matrix” and “Issue Priority” sections of the attached Service Level Guidelines document.
  • Strive to achieve 100% client satisfaction of application support department.

Accountability Standards:

  • Performance will be measured against client survey feedback, management observation, and support ticket review.
  • Monthly 1-on-1 meetings with VP of Client Services.
  • Annual Reviews with VP of Client Services.

Company Description

Founded, built, and supported 100% in the USA, Integra Loan Tech has been changing the landscape of lending technology since 1996. Starting with a philosophy of 'Best-in-Class Technology' backed with exceptional service, Integra has been a staple in the FinTech Industry for 30 years. Integra recently expanded to provide mortgage, consumer, and commercial loan technology for our financial institution customers in a single platform. EPIC is ideal for any lender seeking a 100% completely browser-based environment. Lending Technology is our sole focus partnering with banks, credit unions, and mortgage companies. Our Best-in-Class Service and Innovative Technology defines our culture and is something our team takes pride in. Integra’s LOS software offers a wide range of features that help to streamline the lending process like never before. The Integra team has worked to create a product that covers Mortgage, Consumer, and Commercial lending all in one. Having a brilliant, easy-to-use, and easy-to-implement product is not our only company value. We have worked to create close & communicative relationships with each of our clients through our Client Advocate Program. Integra truly views each of our clients as part of our community and we are excited to welcome you today!