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Client Account Support Analyst Jobs in Tennessee

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Manage user accounts and permissions across various systems and applications. Participate in the ... Travel to client locations in the local area. Qualifications: 2+ years of experience in IT support ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Manage user accounts and permissions across various systems and applications. Participate in the ... Travel to client locations in the local area. Qualifications: 2+ years of experience in IT support ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

... accounts and permissions across various systems and applications. • Participate in the ... client locations in the local area. Qualifications: • 2+ years of experience in IT support or ...

HEALTHSTREAM INC

MIS Support Analyst

Nashville, TN · Hybrid

Position Information Position Overview The Management Information System (MIS) Support Analyst ... This role serves as a primary point of contact for hardware, software, account access, device setup ...

New

HEALTHSTREAM INC

MIS Support Analyst

Nashville, TN · On-site

Position Information Position Overview The Management Information System (MIS)Support Analyst ... This role serves as a primary point of contact for hardware, software, account access, device setup ...

New

DHD Consulting

Account Specialist

Lebanon, TN

$18.25 - $25/hr

This role will be responsible for managing day-to-day account activities, supporting client needs, coordinating projects, and ensuring a high level of customer satisfaction. The ideal candidate is ...

Inhabit

Account Executive

Knoxville, TN · On-site +1

... support. This role typically oversees a portfolio of small to medium sized client accounts ... Create reports to analyze data and present to management * Log and track all activity on CRM ...

INHABIT IQ

Account Executive

Knoxville, TN · Remote

... support. This role typically oversees a portfolio of small to medium sized client accounts ... Create reports to analyze data and present to management * Log and track all activity on CRM ...

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Manage user accounts and access permissions within Active Directory, Google Workspace, and other relevant systems. * Document all support interactions in a ticketing system, ensuring accurate and ...

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All JobsClient Account Support Analyst JobsClient Account Support Analyst Jobs in Tennessee

Client Account Support Analyst information

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.
What are popular job titles related to Client Account Support Analyst jobs in Tennessee? For Client Account Support Analyst jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Client Account Support Analyst jobs in Tennessee look for? The top searched job categories for Client Account Support Analyst jobs in Tennessee are:
What cities in Tennessee are hiring for Client Account Support Analyst jobs? Cities in Tennessee with the most Client Account Support Analyst job openings:
Client Account Support Analyst jobs near you
Infographic showing various Client Account Support Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Analyst II

HCTec

Brentwood, TN • On-site

Full-time

Re-posted 23 days ago

HCTec rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

135th of 223 rated it services

Job description

Job Summary:

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Key Responsibilities:

Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.

Answer and respond to and resolve help desk requests in a timely manner.

Analyze and troubleshoot complex technical problems and provide effective solutions.

Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.

Perform routine maintenance on computer systems, such as backups and software updates.

Manage user accounts and permissions across various systems and applications.

Participate in the development and implementation of IT policies and procedures.

Document and maintain a knowledge base of common issues and solutions.

Assist with the testing and implementation of new software and hardware.

24/7 On-Call IT Support rotation.

Travel to client locations in the local area.

Qualifications:

2+ years of experience in IT support or related role.

Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

Experience with server administration and virtualization technologies.

Excellent written and verbal communication skills.

Ability to work independently and in a team environment.

Strong problem-solving and analytical skills.

Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.

Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

Employment Type: FULL_TIME

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