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36 Cerecore Jobs Hiring Near You

CereCore

Client Support Analyst

Nashville, TN · On-site

Contract-to-Hire Contract Length: 3 months CereCore ® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory ...

CereCore

Epic HIM Analyst

Manhattan, NY · On-site

As a member of the CereCore team, the Epic Analyst II serves as a key Epic clinical IT resource for facility implementation and support. The Epic Analyst II works under the guidance of the Manager of ...

CereCore

Sr Staff Agentic AI Engineer

Nashville, TN · On-site

CereCore is seeking a Sr Staff Agentic AI Engineer to join their flagship innovation team in Nashville, TN. This role focuses on providing engineering leadership in the application of advanced ...

CereCore

Scrum Master - MEDITECH Expanse

Manhattan, NY · On-site

$56.75 - $75.75/hr

CereCore is seeking a MEDITECH Expanse Lab Analyst with strong SCRUM Master experience to join our team remotely. You will work closely with clinical, operational, and IT stakeholders to optimize the ...

CereCore

HCA - Project Manager II

Nashville, TN · Hybrid

Hybrid - Nashville, TN (Local Candidates Only) Position Overview CereCore is seeking a Project Manager II to support and coordinate a variety of MEDITECH Expanse implementation projects. This role ...

CereCore

Pharmacy Technician, Go-Live Support

Manhattan, NY · On-site

$19.25 - $23.50/hr

As a Pharmacy Technician Go Live Specialist with CereCore, you will play a critical role in the successful deployment and integration of MEDITECH Expanse within HCA healthcare organizations. This ...

CereCore

Telcor Support Analyst

Manhattan, NY · On-site

Telcor Support Analyst - CereCore (Contract) Classification: Contract Contract Length: 12+ months Work Location: Fully Remote Position Summary The Telcor Support Analyst will be responsible for ...

CereCore

MEDITECH Expanse Analyst OM

Manhattan, NY · On-site

CereCore is seeking a MEDITECH Expanse Order Management (OM) Analyst to join our team remotely. The ideal candidate will have a strong background in medication and/or non-medication ordering ...

CereCore

Go Live Support Pharm Tech

Manhattan, NY · On-site

$19.25 - $23.50/hr

CereCore is a leading provider of healthcare technology solutions dedicated to improving patient care and operational efficiency. With a focus on innovation and customer satisfaction, we specialize ...

CereCore

MEDITECH Expanse Analyst SUR

Manhattan, NY · Remote

Remote Position Summary CereCore is seeking an experienced MEDITECH Expanse SUR Analyst to support the Operating Room (OR) service line. This consultant will play a key role in supporting MEDITECH 5 ...

CereCore

Senior MEDITECH Analyst ORM SUR

Manhattan, NY · Remote

$97K - $128.40K/yr

Position Summary CereCore is seeking an experienced MEDITECH Expanse Surgery (SUR) Analyst to support the Operating Room (OR) service line, with a strong emphasis on OR preference card build ...

CereCore

Financial Analyst-Mid Level

Nashville, TN

Classification: Contract Contract Length: 12 months + This is an onsite Nashville based role. The role will be onsite M-F 6am-3pm with overtime. Position Summary The IT Financial Analyst plays a ...

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Infographic showing various job openings at Cerecore in the United States as of May 2026, with employment types broken down into 67% Full Time, 29% Contract, and 4% Nights. Highlights an 74% Physical, 13% Hybrid, and 13% Remote job distribution.
Client Support Analyst

Client Support Analyst

CereCore

Nashville, TN • On-site

Contractor

Posted 20 days ago

Job description

Classification: Contract-to-Hire
Contract Length: 3 months
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America's top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Client Support Analyst to join our team in Nashville, TN.
Responsibilities:
  • Facilitates Client Support Services for CereCore clients.
  • Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
  • Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
  • Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge.
  • Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
  • Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.
  • Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA resources.
  • Actively works to ensure CereCore Service Level Agreements are met.
  • Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
  • Provides after-hours and on-call support as required.
  • Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Position Requirements:
  • 1-3 years of experience preferred.
  • Bachelor's Degree preferred.
  • Desktop Skills and Customer Support experience preferred.
  • Customer service training/experience.
  • Root cause and trend analysis experience.
  • A working knowledge of Active Directory/NT Account administration preferred.
  • Understanding of IT Infrastructure Library (ITIL) and project management preferred.,
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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