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Client Account Support Analyst Jobs in Arkansas (NOW HIRING)

Caresoft Inc.

Nework Support Analyst

Little Rock, AR · On-site

$20 - $22/hr

LRCVB Network Support Analyst Location: Little Rock, AR 72201 Duration: 3 Months (Temp- to-Perm ... You'll work directly with the client's Network Administrator to assist with core network hardware ...

Uasys

Fiscal Support Analyst

Little Rock, AR

$48K - $63K/yr

The Fiscal Support Analyst is responsible for various fiscal-related task that includes accounting ... Strong accounts payable and requisitions skills required; * Knowledge of database accounting and ...

Miller Zell

Support Team Analyst

Bentonville, AR · On-site

... feedback, and client-facing metrics. * Manage recurring store list creation, maintenance ... Provide analytical support that enables the department to absorb new work, improve execution ...

Miller Zell

Support Team Analyst

Bentonville, AR · On-site

... feedback, and client-facing metrics. * Manage recurring store list creation, maintenance ... Provide analytical support that enables the department to absorb new work, improve execution ...

defi AUTO LLC

Client Support Desk Analyst

Little Rock, AR · On-site

$60K - $75K/yr

You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...

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Client Account Support Analyst information

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.
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Client Account Support Analyst jobs near you

Nework Support Analyst

Caresoft Inc.

Little Rock, AR • On-site

$20 - $22/hr

Contractor

Re-posted 16 days ago

Job description

Title: LRCVB Network Support Analyst 
Location: Little Rock, AR 72201
Duration: 3 Months (Temp- to-Perm)
 
Short Description:
This Network Support Analyst will assist the Network Administrator will be responsible for ensuring the smooth operation of our cutting-edge data, voice, video/digital signage, and wireless systems.
 
POSIPOSITION SUMMARY:
Must be available to respond to emergency calls outside of normal working hours to include nights, weekends, and holidays, as required. 
This is a high-reliability position that will require routine monitoring and mitigation tasks for maximum network availability.
This position will play a key role in supporting and enhancing the dynamic tech infrastructure for a client site. 
As a vital part of our team, you'll be responsible for ensuring the smooth operation of our cutting-edge data, voice, video/digital signage, and wireless systems. 
You'll work directly with the client’s Network Administrator to assist with core network hardware and software installations and upgrades, reporting, and supporting everything from high-speed Wi-Fi to innovative digital signage and state-of-the-art security monitoring systems. This is your chance to make a real impact while maintaining and optimizing the technology that keeps client’s site running smoothly!
  
KNOWLEDGE, SKILLS, ABILITIES:
Associate’s degree in Computer Science, Information Technology, Network Engineering or a related area, and 
3 Years experience in maintaining network connected devices and systems or related area and three 
3 years of experience in the maintenance and repair of voice and data communications (VoIP) networks
2 years of experience in IP addressing, TCP/IP, and Windows OS on work stations and servers with protocols for SIP and PRI trunks to 
include experience in the installation and maintenance of voice and data telecommunications equipment, systems, and servers or related field. 
Equivalent combinations of relevant education, certification and experience will be considered.