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Chargeback Analyst Jobs in Washington (NOW HIRING)

Ztek Consulting INC

Cards SME

Hanover, MD · On-site

... Chargebacks disputes Interchange and fees Technical Understanding Not heavy coding API integration basics ISO 8583 messaging important Payment gateways switch systems Data analysis SQL logs nice to ...

T-Rex Solutions

Cloud FinOps Analyst

Washington, DC

Develop and maintain cloud cost allocation models, tagging standards, system-owner chargeback ... Experience analyzing cloud usage data and developing actionable recommendations to reduce costs and ...

Deloitte

M&A Data Analytics Manager - LSHC

Mclean, VA · On-site

Analyze product- and customer-level revenue and margin trends, pricing realization, customer concentration, rebate structures, and chargebacks common in life sciences distribution models * Assess ...

Ztek Consulting INC

Cards SME

Hanover, MD · On-site

... Chargebacks disputes Interchange and fees Technical Understanding Not heavy coding API integration basics ISO 8583 messaging important Payment gateways switch systems Data analysis SQL logs nice to ...

Koniag, Inc.

FinOps Specialist (REMOTE)

Washington, DC · On-site +1

Perform ongoing cloud-cost analysis across one or more cloud service providers, including AWS ... Develop, maintain, and execute chargeback and showback models that accurately allocate cloud costs ...

kgs

FinOps Specialist (REMOTE)

Washington, DC · Remote

Perform ongoing cloud-cost analysis across one or more cloud service providers, including AWS ... Develop, maintain, and execute chargeback and showback models that accurately allocate cloud costs ...

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All JobsChargeback Analyst JobsChargeback Analyst Jobs in Washington

Chargeback Analyst information

See Washington salary details

$19

$32

$46

How much do chargeback analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for chargeback analyst in Washington is $32.90, according to ZipRecruiter salary data. Most workers in this role earn between $26.39 and $38.94 per hour, depending on experience, location, and employer.

What is a Chargeback Analyst?

A Chargeback Analyst is a financial professional responsible for investigating and resolving chargeback claims, which occur when a customer disputes a transaction with their bank or credit card provider. They analyze transaction records, communicate with merchants and banks, and gather supporting documentation to determine the validity of each claim. Their goal is to minimize financial losses for their organization by ensuring that chargeback cases are handled efficiently and accurately. They also help identify patterns of fraud or errors and recommend process improvements to reduce future chargebacks.

What jobs pay 500,000 a year in the US?

Chargeback analysts typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most roles in finance, technology, or healthcare with this income level are senior or executive positions.

How to become a chargeback analyst?

To become a chargeback analyst, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in finance, accounting, or a related field. Relevant skills include attention to detail, knowledge of payment processing systems, and familiarity with dispute management tools; certifications like Certified Fraud Examiner (CFE) can be advantageous. Gaining experience in finance, customer service, or fraud prevention can also improve job prospects in this role.

What is the difference between Chargeback Analyst vs Fraud Analyst?

AspectChargeback AnalystFraud Analyst
Required CredentialsBanking certifications, knowledge of payment processingCybersecurity certifications, fraud detection training
Work EnvironmentFinancial institutions, e-commerce companiesBanking, finance, e-commerce, security firms
Employer & Industry UsagePayment processors, banks, merchantsFinancial institutions, online retailers, security agencies
Common Search & ComparisonYesYes

While both roles involve financial security and transaction analysis, a Chargeback Analyst primarily handles disputes related to payment reversals, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. The roles often overlap in financial institutions and e-commerce, but each has distinct responsibilities and skill sets.

What is the role of a chargeback analyst?

A chargeback analyst is responsible for reviewing and investigating disputed transactions, identifying fraudulent activity, and working with banks and merchants to resolve chargebacks. They analyze transaction data, maintain records, and implement strategies to reduce chargeback rates, often using specialized software and industry knowledge. The role requires attention to detail and understanding of payment processing systems.

What are some common challenges faced by Chargeback Analysts and how can they be addressed?

Chargeback Analysts often encounter challenges such as managing high volumes of dispute cases, keeping up with changing card network regulations, and effectively communicating with both merchants and customers. To address these, it's important to stay organized, leverage chargeback management software, and regularly participate in industry training. Building strong cross-functional relationships with fraud prevention and customer service teams also helps streamline the investigation and resolution process.

What Is a Chargeback Analyst?

A chargeback analyst is responsible for evaluating disputed credit card transactions. In this job, your duties are to investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate. You also work with merchants and card providers to ensure their record-keeping systems are adequate. The qualifications for a career as a chargeback analyst are a bachelor’s degree in finance and up to three years of experience working in the finance industry. Additionally, you need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Chargeback Analyst, and why are they important?

To excel as a Chargeback Analyst, you need a solid understanding of payment processing, financial regulations, and dispute resolution, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, payment gateways, and data analysis tools like Excel is typically required. Attention to detail, problem-solving ability, and strong communication skills help you investigate cases and collaborate with merchants or customers. These skills are crucial for minimizing financial losses and ensuring compliance in a fast-paced financial environment.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries. The role often requires familiarity with payment processing systems and dispute management tools.
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Chargeback Analyst jobs near you
Infographic showing various Chargeback Analyst job openings in Washington as of July 2026, with employment types broken down into 64% Full Time, 12% Part Time, and 24% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $68,422 per year, or $32.9 per hour.

Technical Business Analyst

Lateral Insights LLC

Great Falls, VA • Remote

Full-time

Posted 12 days ago

Job description

Role: Technical Business Analyst (Credit Card Payments)

Remote in US - This position is primarily remote; however, this position will require reporting to the Commission?s headquarters during key phases of the project - Solution Confirmation, Program Increment Cycles (PI), Showbacks, System Integration Test Cycles (SITs), User Acceptance Test (UAT), Go-Live, Immediately Post- Go-Live (Hypercare). 

We are seeking an experienced Technical Business Analyst with deep expertise in credit card and digital payments processing to support the design, implementation, and enhancement of enterprise payment solutions. This role will work closely with business stakeholders, engineering, product, compliance, and external payment partners to gather and translate business requirements into functional specifications, user stories, process flows, and technical documentation. The ideal candidate will have a strong understanding of the end-to-end payment lifecycle, including authorization, settlement, tokenization, fraud prevention, chargebacks, and PCI-DSS compliance, along with experience supporting Agile software delivery, testing, and production deployments. This is a primarily remote position with periodic travel to the client's headquarters during key project milestones, including solution confirmation, program increment planning, testing, go-live, and hypercare support.

Key Responsibilities

  • Elicit, document, and manage business and functional requirements for credit card payment processing systems, including authorization, clearing, settlement, chargebacks, and dispute resolution workflows.
  • Translate complex business requirements into detailed functional specifications, user stories, process flows, and data mapping documents for development and QA teams.
  • Analyze end-to-end payment lifecycle processes including card authorization, capture, refund, tokenization, 3DS (3D Secure), and fraud management.
  • Collaborate with internal teams (engineering, product, compliance, risk, and operations) and external vendors/partners to define and deliver payment solutions.
  • Support and participate in UAT (User Acceptance Testing), system integration testing (SIT), and regression testing cycles, including reviewing test cases and defect management.
  • Ensure all payment solutions adhere to PCI-DSS compliance standards, regulatory requirements, and industry best practices.
  • Facilitate workshops, stakeholder meetings, and sprint ceremonies (in Agile environments) to drive alignment and timely delivery.
  • Analyze payment data and transaction reports to identify trends, anomalies, and areas for process improvement.
  • Support go-live activities, post-implementation monitoring, and production incident resolution related to payment systems.
  • Assist in documenting API specifications and integration guides for payment gateway and processor connectivity.

Required Qualifications

  • 10+  years of experience as a Business Analyst or Technical Business Analyst, with a strong focus on credit card or digital payments processing.
  • Deep knowledge of the payments ecosystem: card networks, issuers, acquirers, payment gateways, and processors.
  • Proficiency with payment authorization/settlement flows.
  • Experience with PCI-DSS compliance requirements and tokenization/encryption concepts.
  • Solid understanding of REST APIs and ability to read and interpret API documentation and message schemas.
  • Strong skills in writing BRDs, FRDs, user stories, use cases, data flow diagrams, and process maps.
  • Experience working in Agile/Scrum methodology using tools such as Azure DevOps.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications

  • Solid understanding of REST APIs, with the ability to read and interpret API documentation and message schemas (Required)
  • CBAP, PMI-PBA, or relevant payments industry certifications (e.g., Accredited ACH Professional (AAP)) (Preferred)
  • Experience with 3D Secure (EMV 3DS), EMV chip, contactless payments, and digital wallets (Apple Pay, Google Pay).
  • Knowledge of chargeback and dispute management processes.
  • Familiarity with payment platforms such as Fiserv, FIS, ACI Worldwide, Worldpay, Stripe, Adyen, or Cybersource.
  • 4+ years of experience as a Business Analyst or Technical Business Analyst, with a strong focus on credit card or digital payments processing (Required)
  • Deep knowledge of the payments ecosystem, including card networks, issuers, acquirers, payment gateways, and processors (Required)
  • Proficiency with payment authorization and settlement flows (Required)
  • Experience with PCI-DSS compliance requirements and tokenization/encryption concepts (Required)
  • Preferred Certifications:
  • CBAP, PMI-PBA, or relevant payments industry certifications (e.g., AAP ? Accredited ACH Professional).
  • Experience with fraud detection tools and rules engines.
  • Experience with reconciling merchant activity to the system

Technical Skills

Tools: MS Office Suite, Miro, ADO

Languages/Query: SQL, basic understanding of XML/JSON

Standards: ISO 8583, ISO 20022, PCI-DSS, EMV

Methodology: Agile/Scrum, Waterfall, or hybrid

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