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Call Center Jobs in Riverside, CA (NOW HIRING)

Family Comes First LLC

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Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

Family Comes First LLC

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Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

Rencata

Call Center Representative

Irvine, CA · On-site

$25/hr

POSITION IS M-F CONTRACT TO HIRE Position starts at $22HR. After 90 days it goes up to $25HR + commissions. Join a mission-driven organization dedicated to helping individuals achieve their ...

Data Ticket Inc.

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Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role: Customer Call Center Representative - Call Center Agent Start date: Immediate/Actively Hiring Citation Processing Center is a team of individuals committed to enhancing the revenue of the ...

Allied Staffing

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Call Center Representative - Medical Records - In Office

Ontario, CA · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

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All JobsCall Center JobsCall Center Jobs in Riverside, CA

Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Riverside, CA?

The most popular types of Call Center jobs in Riverside, CA are:

What are popular job titles related to Call Center jobs in Riverside, CA?

For Call Center jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Riverside, CA look for?

The top searched job categories for Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Call Center jobs?

Cities near Riverside, CA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, 3% Temporary, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Center Service Representative (Phone Banker)

O. C. Credit Union

Santa Ana, CA • On-site

$16.75 - $20.75/hr

Other

Dental, Life, Retirement

Re-posted 5 days ago

Job description

Build Relationships. Build Futures. Build Your Career.
Remote work schedule maybe considered after training and thirty days of successful performance.
Must be available to work shifts ranging between 7:45am - 7:15pm, Monday - Friday, and two Saturdays per month 8:30am - 2:30pm.
At Orange County's Federal Credit Union (OCFCU), banking is personal-always has been. For more than 85 years, we've helped our members reach life's milestones by building real relationships, not pushing transactions. With $3+ billion in assets and 145,000+ members, we're proud of where we've come from-and excited about where we're going next.
Our people-first philosophy isn't just a tagline. It's why we've been named #1 Credit Union by the Orange County Register for several years and most recently 2024 & 2025! We're also honored with workplace satisfaction-driven directly by employee voices.
When you join OCFCU, you're joining a workplace where people genuinely enjoy coming to work and feel empowered to do meaningful, impactful work every day.
The successful Call Center Representative has an exuberant demeanor and provides members with general information regarding their accounts, credit union policies, and services through extraordinary Member experiences. By comprehending Member preferences and providing 'trusted advisor' service, you'll match products and services that meet members' financial needs, while building and deepening relationships.
ESSENTIAL FUNCTIONS:
  • Relates favorably with members and colleagues in all encounters, conveying information and communicating with mutual respect, resulting in new account relationships and referrals. Cross-sells additional products and services that meet the member's needs and resolve escalated member issues.
  • Assists in areas of Credit Cards, fiduciary accounts such as trust accounts, and more intricate products and services.
  • Meets/exceeds your goals, including enhanced Member Survey Scores, Productivity, and Quality Assurance Scores on randomly selected and monitored calls. Assists and contributes to achieving individual, branch, and credit union goals and the organization's strategic plan.
  • Availability for opening and closing shifts Monday - Friday ranging between 7:30am - 7:15pm, and two Saturdays per month 8:30am - 2:30pm.
QUALIFICATIONS:
  • Call center or banking experience to include knowledge of sales and service etiquette.
  • Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner
  • Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone
  • Computer knowledge and experience normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet
  • Accurately performs mathematical calculations.
  • Must live within 50-miles of our headquarters office in Santa Ana, CA and be willing and able to commute into the office, five days per week, during the training and initial 30 days.
Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCFCU's Call Center job levels with their corresponding hourly pay ranges:
  • Level I-II requires call center service in any industry or bank teller experience: $20.00 - $22.50
  • Level III requires call center service experience within the financial industry: $23.00 - $27.00
Generous benefits include:
  • Anthem & Delta Care USA Dental - From day one of employment!
  • Life insurance at no cost to associates.
  • 401(k) - OCCU contributes up to 6% of gross earnings (dollar for dollar).
  • Vacation hours - 13 days per year, rolls over year-to-year and increases with tenure.
  • Sick hours - 7 days per year
  • Paid Holidays
  • Annual performance merit increases
  • Professional and personal development programs, including educational grants up to $1k per year and step progression opportunities.
  • Annual discretionary bonus
  • Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service.

Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.

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