Cincinnati, OH · On-site
$16.25 - $16.75/hr
Champion Window - Call Center Representative / Confirmation If you have excellent communication and ... Ability to manage several different projects simultaneously * Appointments Plus/CRM knowledge a ...
Cincinnati, OH · On-site
$16.25 - $16.75/hr
Champion Window - Call Center Representative / Confirmation If you have excellent communication and ... Ability to manage several different projects simultaneously * Appointments Plus/CRM knowledge a ...
Lorain, OH · On-site
$14.75 - $18.50/hr
Call Center Representative Do you enjoy helping people and making a difference with every ... Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and ...
Lorain, OH · On-site
$14.75 - $18.50/hr
Call Center Representative Do you enjoy helping people and making a difference with every ... Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and ...
Columbus, OH · On-site
$15.50 - $19.25/hr
Call Center Representative -- Financial Services Location: Columbus, OH Duration: 12+ Months ... Functional support areas include Brokerage Cash Management products and services, Brokerage Online ...
Quick apply
Columbus, OH · On-site
$15.50 - $19.25/hr
Call Center Representative -- Financial Services Location: Columbus, OH Duration: 12+ Months ... Functional support areas include Brokerage Cash Management products and services, Brokerage Online ...
Dayton, OH · On-site
$32K - $37K/yr
Call Center Representative At Elevare Branding, we believe that every customer interaction is an ... Collaborate with team members and management to achieve department goals. * Maintain ...
Dayton, OH · On-site
$32K - $37K/yr
Call Center Representative At Elevare Branding, we believe that every customer interaction is an ... Collaborate with team members and management to achieve department goals. * Maintain ...
Columbus, OH · On-site
$18/hr
Program Manager - Supportive Services/Call Center Job Summary: Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Columbus, OH · On-site
$18/hr
Program Manager - Supportive Services/Call Center Job Summary: Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Cincinnati, OH · On-site
Works under close supervision of the Call Center Manager. Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with Bancorp policies and ...
Cincinnati, OH · On-site
Works under close supervision of the Call Center Manager. Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with Bancorp policies and ...
Obetz, OH · On-site
$14.50 - $18.75/hr
Program Manager - Supportive Services/Call Center Job Summary: Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Obetz, OH · On-site
$14.50 - $18.75/hr
Program Manager - Supportive Services/Call Center Job Summary: Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Columbus, OH · On-site
$18/hr
Program Manager - Supportive Services/Call Center Job Summary: Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Quick apply
Columbus, OH · On-site
$18/hr
Program Manager - Supportive Services/Call Center Job Summary: Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Columbus, OH · On-site
$14.50 - $18.75/hr
Program Manager - Supportive Services/Call Center Job Summary: Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Columbus, OH · On-site
$14.50 - $18.75/hr
Program Manager - Supportive Services/Call Center Job Summary: Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Youngstown, OH · On-site
$15 - $18.75/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
Youngstown, OH · On-site
$15 - $18.75/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
$124K - $167K/yr
Working closely with Contact Center Operations, Workforce Planning, Product Management, Leadership ... Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All ...
$124K - $167K/yr
Working closely with Contact Center Operations, Workforce Planning, Product Management, Leadership ... Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All ...
Cleveland, OH · On-site
$15.50 - $19.25/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
Cleveland, OH · On-site
$15.50 - $19.25/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
Columbus, OH · On-site
$15.50 - $19.25/hr
Call Center Representative Location: Columbus, OH Duration: 6+ Months Duties may include: Engage ... Top Skills Manager is Looking For: Attention to detail, dependable, service-oriented, self-starter ...
Quick apply
Columbus, OH · On-site
$15.50 - $19.25/hr
Call Center Representative Location: Columbus, OH Duration: 6+ Months Duties may include: Engage ... Top Skills Manager is Looking For: Attention to detail, dependable, service-oriented, self-starter ...
Brecksville, OH · On-site
$15.25 - $19/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
Brecksville, OH · On-site
$15.25 - $19/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
Kings Mills, OH · On-site
$15 - $18.75/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
Kings Mills, OH · On-site
$15 - $18.75/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
$15 - $18.75/hr
... managed services and direct placement services to global 2000 corporations. For consultants and ... INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers ...
$15 - $18.75/hr
... managed services and direct placement services to global 2000 corporations. For consultants and ... INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers ...
Toledo, OH · On-site
$14.75 - $18.25/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
Toledo, OH · On-site
$14.75 - $18.25/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
Avon, OH · On-site
$14.50 - $18/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
Avon, OH · On-site
$14.50 - $18/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...
Program Manager - Supportive Services/Call Center Job Summary:Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Program Manager - Supportive Services/Call Center Job Summary:Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Program Manager Supportive Services/Call Center Job Summary:Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Quick apply
Program Manager Supportive Services/Call Center Job Summary:Works directly with customers on an ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.
To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.
A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.
Cincinnati, OH • On-site
$16.25 - $16.75/hr
Full-time
Medical, Dental, Vision, Retirement
This job post has expired today. Applications are no longer accepted.
6.2
Based on 13 frontline employees who took The Breakroom Quiz
37th of 54 rated home improvement suppliers and fitters
Champion Window - Call Center Representative / Confirmation
If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.
Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.
* Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
* Internal piloting of new programs before executed out to the external call center
* Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
* Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
* Other duties as assigned
* 1-3 years’ experience working in a call center / customer care environment
* Excellent customer service both written and verbal
* Excellent typing and grammar skills
* Process focused - structure and consistency is key
* Great attention to detail and strong project management skills
* The ability to successfully work as part of a team and autonomously
* Ability to manage several different projects simultaneously
* Appointments Plus/CRM knowledge a plus
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
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Construction
201 - 500 Employees
Macedonia, OH, US
1966
