Mason, OH · On-site
$15 - $18.75/hr
```html Call Center Representative Location: Mason, OH 45040 About the Position A busy pediatric ... Utilize electronic medical records and practice management systems to manage patient information.
Mason, OH · On-site
$15 - $18.75/hr
```html Call Center Representative Location: Mason, OH 45040 About the Position A busy pediatric ... Utilize electronic medical records and practice management systems to manage patient information.
Boardman, OH · On-site
$14 - $17.50/hr
Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...
Boardman, OH · On-site
$14 - $17.50/hr
Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...
Strongsville, OH · On-site
One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...
Strongsville, OH · On-site
One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...
$15.25 - $19.25/hr
As a Call Center Representative, you will be the first point of contact for customers, resolving ... Ability to multitask, prioritize, and manage time effectively Additional Information * Competitive ...
$15.25 - $19.25/hr
As a Call Center Representative, you will be the first point of contact for customers, resolving ... Ability to multitask, prioritize, and manage time effectively Additional Information * Competitive ...
$15.25 - $19.25/hr
As a Call Center Representative, you will be the first point of contact for customers, resolving ... Ability to multitask, prioritize, and manage time effectively Additional Information * Competitive ...
Quick apply
$15.25 - $19.25/hr
As a Call Center Representative, you will be the first point of contact for customers, resolving ... Ability to multitask, prioritize, and manage time effectively Additional Information * Competitive ...
$15.75 - $19.75/hr
Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...
$15.75 - $19.75/hr
Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...
Boardman, OH · On-site
$14 - $17.50/hr
Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...
Boardman, OH · On-site
$14 - $17.50/hr
Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...
Cincinnati, OH · On-site
$19 - $20/hr
Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...
Quick apply
Cincinnati, OH · On-site
$19 - $20/hr
Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...
Cincinnati, OH · On-site
$15.25 - $19.25/hr
As a Call Center Representative, you will be the first point of contact for customers, resolving ... Ability to multitask, prioritize, and manage time effectively Additional Information * Competitive ...
Cincinnati, OH · On-site
$15.25 - $19.25/hr
As a Call Center Representative, you will be the first point of contact for customers, resolving ... Ability to multitask, prioritize, and manage time effectively Additional Information * Competitive ...
Overview Great Day Improvements - Call Center Supervisor As the Call Center Supervisor, you will be ... Handling management activities such as interviewing, training, coaching employees, communicating ...
Overview Great Day Improvements - Call Center Supervisor As the Call Center Supervisor, you will be ... Handling management activities such as interviewing, training, coaching employees, communicating ...
$19 - $20/hr
Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...
Quick apply
$19 - $20/hr
Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...
Hudson, OH · On-site
$16/hr
Fleet Response specializes in providing claims management, accident management, subrogation, driver ... Job Summary The Call Center Representative serves as the first point of contact for clients ...
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Hudson, OH · On-site
$16/hr
Fleet Response specializes in providing claims management, accident management, subrogation, driver ... Job Summary The Call Center Representative serves as the first point of contact for clients ...
Document all interactions in the customer relationship management (CRM) system. * Conduct follow-up ... Previous experience in a call center or customer service role is preferred. * A positive attitude ...
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Document all interactions in the customer relationship management (CRM) system. * Conduct follow-up ... Previous experience in a call center or customer service role is preferred. * A positive attitude ...
$17 - $26/hr
As a Call Center Representative, you will handle inbound and outbound calls, address customer ... Proficiency with computer systems and customer management software What We Offer: * Competitive pay
Quick apply
$17 - $26/hr
As a Call Center Representative, you will handle inbound and outbound calls, address customer ... Proficiency with computer systems and customer management software What We Offer: * Competitive pay
Cincinnati, OH · On-site
$15.25 - $19.25/hr
As a Call Center Representative, you will handle inbound and outbound calls, address customer ... Proficiency with computer systems and customer management software What We Offer * Competitive pay
Cincinnati, OH · On-site
$15.25 - $19.25/hr
As a Call Center Representative, you will handle inbound and outbound calls, address customer ... Proficiency with computer systems and customer management software What We Offer * Competitive pay
Cincinnati, OH · On-site
$34K - $38K/yr
Call Center Agent Catch Vibe Voice is seeking a motivated and professional Call Center Agent to ... Ability to multitask and manage time effectively. * Basic computer proficiency and the ability to ...
Cincinnati, OH · On-site
$34K - $38K/yr
Call Center Agent Catch Vibe Voice is seeking a motivated and professional Call Center Agent to ... Ability to multitask and manage time effectively. * Basic computer proficiency and the ability to ...
Columbus, OH · On-site
$17.79 - $22.21/hr
... Manager, the Call Center Agent is responsible for answering a high volume of incoming calls from clients, patients, and the general public in a professional and courteous manner. Deals with a ...
Columbus, OH · On-site
$17.79 - $22.21/hr
... Manager, the Call Center Agent is responsible for answering a high volume of incoming calls from clients, patients, and the general public in a professional and courteous manner. Deals with a ...
Cincinnati, OH · On-site
$16.25/hr
Overview Champion Window - Call Center Representative / Confirmation If you have excellent ... Ability to manage several different projects simultaneously * Appointments Plus/CRM knowledge a ...
Cincinnati, OH · On-site
$16.25/hr
Overview Champion Window - Call Center Representative / Confirmation If you have excellent ... Ability to manage several different projects simultaneously * Appointments Plus/CRM knowledge a ...
Hudson, OH · On-site
$14.50 - $18.25/hr
Fleet Response Call Center Representative Fleet Response's mission is to provide innovative and ... Notifies management immediately of any crucial situation. * Back up operator calls. * Obtains all ...
Hudson, OH · On-site
$14.50 - $18.25/hr
Fleet Response Call Center Representative Fleet Response's mission is to provide innovative and ... Notifies management immediately of any crucial situation. * Back up operator calls. * Obtains all ...
Cincinnati, OH · On-site
$16.75/hr
Overview Champion Window - Call Center Representative / Confirmation If you have excellent ... Ability to manage several different projects simultaneously * Appointments Plus/CRM knowledge a ...
Cincinnati, OH · On-site
$16.75/hr
Overview Champion Window - Call Center Representative / Confirmation If you have excellent ... Ability to manage several different projects simultaneously * Appointments Plus/CRM knowledge a ...
A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.
To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.
A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.
$15 - $18.75/hr
Full-time
Posted 7 days ago
Location: Mason, OH 45040
About the PositionA busy pediatric practice in Mason is seeking a full-time Call Center Representative to join our team. The ideal candidate will be responsible for answering all incoming calls, routing them appropriately, and scheduling appointments efficiently. This role requires excellent communication skills and the ability to work both independently and collaboratively in a fast-paced environment.
Key ResponsibilitiesHours are either 7:45 AM to 5:00 PM or 10:00 AM to 7:00 PM, including a Saturday morning rotation.
Sourced by ZipRecruiter
Outpatient health care
51 - 200 Employees
Mason, OH, US
1991
