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Call Center Workforce Management Jobs in Ohio (NOW HIRING)

AllianceOne

Call Center Supervisor

Maumee, OH · On-site

$17/hr

The Echo Health Supervisor manages and develops a team of assigned to meet and exceed performance ... Minimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...

Aliance one

Call Center Supervisor

Maumee, OH · On-site

$17/hr

The Echo Health Supervisor manages and develops a team of assigned to meet and exceed performance ... Minimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Fleet Response specializes in providing claims management, accident management, subrogation, driver ... Job Summary The Call Center Representative serves as the first point of contact for clients ...

Nexxaworks

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Proficiency with call center software and CRM systems. Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and ...

Synchro Speak

Call Center Agent

Cincinnati, OH · On-site

Document all interactions in the customer relationship management (CRM) system. * Conduct follow-up ... Previous experience in a call center or customer service role is preferred. * A positive attitude ...

Alphabe Insight Inc

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Proficiency with call center software and CRM systems. Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and ...

Consider Posh Pro

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Maintain accurate and comprehensive records of customer interactions and transactions using CRM ... Previous experience in a call center, customer service, or related field is preferred. * Ability to ...

New

Alphabe Insight Inc

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Maintain accurate and comprehensive records of customer interactions and transactions using CRM ... Previous experience in a call center, customer service, or related field is preferred. * Ability to ...

Limitless East Marketing

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for managing a high volume of inbound and outbound calls, providing accurate information, resolving concerns, and maintaining detailed records of ...

Alphabe Insight Inc

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for managing a high volume of inbound and outbound calls, providing accurate information, resolving concerns, and maintaining detailed records of ...

Nexxaworks

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for managing a high volume of inbound and outbound calls, providing accurate information, resolving concerns, and maintaining detailed records of ...

Amicis Global

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Call Center Representative -- Financial Services Location: Columbus, OH Duration: 12+ Months ... Functional support areas include Brokerage Cash Management products and services, Brokerage Online ...

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Call Center Workforce Management information

What is a call center workforce management?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the typical daily responsibilities of a call center workforce management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are the key skills and qualifications needed to thrive in call center workforce management, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are popular job titles related to Call Center Workforce Management jobs in Ohio?

For Call Center Workforce Management jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Workforce Management jobs in Ohio look for?

The top searched job categories for Call Center Workforce Management jobs in Ohio are:

Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution.

Call Center Supervisor

AllianceOne

Maumee, OH • On-site

$17/hr

Full-time

Posted 20 days ago

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Job Title: Customer Service Supervisor (Call Center)

Location: Maumee, OH

Pay: $17.00

Schedule: Monday- Friday 10:45 am- 7:15 pm

Description:

The Echo Health Supervisor manages and develops a team of assigned to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. The individual in this role will review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met. There is a possibility that this could be a work at home position if selected to manage work at home agents.

Essential Accountabilities:

  • Follow all steps of TOPS to manage their team and their shift on a daily basis to ensure 80% of their shift is spent managing their team
  • Support, motivate, evaluate, develop and coach their Agents to continually meet and exceed their individual / team targets
  • Completes regular monitoring of their team's handled contacts and provide appropriate feedback, coaching and education to ensure Agents meet the minimum client requirements
  • Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin
  • Provide support to Agents experiencing difficulties on calls and handles escalated irate and/or upset customers' inquiries promptly & professionally when necessary
  • Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are communicated to the Teleperformance Management immediately
  • Remote management of agents if working as a work at home Supervisor

Requirements:

  • Minimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 years of experience in a call center environment
  • High School Diploma or equivalent
  • Usage of MS Office
  • Availability to work between the hours of 8am-7pm ESTMonday through Friday, along with working on-site or remotely based onclient needs.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

Questions?

  • Please review our privacy notice available at the following www.allianceoneinc.com/careers
  • For additional information on AllianceOne visit our website atwww.allianceoneinc.com

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