ZipRecruiter

Log In

1

Call Center Representative Jobs in Wisconsin (NOW HIRING)

UW Credit Union

Bilingual Call Center Representative

Madison, WI · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist ...

SSM Health

Call Center Representative - Telecom

Janesville, WI · On-site

$15.75 - $19.75/hr

Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St. Janesville, WI 53546 Schedule: PRN (on an as needed basis) Shifts are available Monday through Friday, between 9 ...

UW Credit Union

Bilingual Call Center Representative

Madison, WI · Hybrid

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist ...

Robert Half

Outbound Call Center Specialist

Green Bay, WI · On-site

$17 - $21/hr

We are seeking motivated, energetic, and customer-focused Outbound Call Center Representative to join a growing team. This position is ideal for someone who enjoys talking with people, thrives in a ...

WaterStone Bank

Customer Support Center Representative

Oak Creek, WI · On-site

$14.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Support Center Representative Job Summary of the Customer Support Center Representative ... Demonstrates proper telephone etiquette; uses call center technology to effectively route calls.

Zurich NA

Claims Call Centre Representative

Madison, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Claims Call Centre Representative 135927 Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers include individuals, small businesses, and ...

wm

Customer Service Call Center Representative

Germantown, WI · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must live 50 miles within a WM Call Center site near the following states: AZ, AL, TN, TX, WI, IL ... Job Summary As a customer service representative (CSR), you will interact with WM Customers via ...

UWHealth

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

  • Medical

  • Dental

  • Retirement

  • PTO

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

previous page

Showing results 41-60

All JobsCall Center Representative JobsCall Center Representative Jobs in Wisconsin

Call Center Representative information

See Wisconsin salary details

$10

$18

$25

How much do call center representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call center representative in Wisconsin is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Wisconsin?

The most popular types of Call Center Representative jobs in Wisconsin are:

What are popular job titles related to Call Center Representative jobs in Wisconsin?

For Call Center Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Wisconsin look for?

The top searched job categories for Call Center Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Call Center Representative jobs?

Cities in Wisconsin with the most Call Center Representative job openings:

What are popular job titles related to Call Center Representative jobs in WI?

For Call Center Representative jobs in WI, the most frequently searched job titles are:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,605 per year, or $18.1 per hour.

Bilingual Call Center Representative

UW Credit Union

Madison, WI • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

Overview
Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist, you'll be the foundation of our members' experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a leader in the industry. Come launch your career with a robust, supportive and community-driven organization.
UW Credit Union's commitment to serving our Spanish speaking members, and the community, has resulted in significant need for Spanish-bilingual skills in our Member Solutions Center.
Hours: 8:00am-5:30pm Monday-Friday, with rotating Saturdays (9:00am-1:00pm).
Pay: Starting wage $20.50/hour with potential for higher base wage based on experience. Spanish bilingual candidates will receive a $1.25/hour premium.
Location: Madison, WI (ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training).
This training class is starting on Monday September 21, 2026
  • Classroom training onsite for the first 12 weeks of employment.
  • Continuous learning and development opportunities including, but not limited to, transparent dialogs, resources, tools, and technical learning modules.

Responsibilities
What You'll Do:
  • Respond to inbound calls from members regarding account inquiries, transactions, and general financial services.
  • Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
  • Document member interactions and follow up on unresolved issues to ensure timely resolution.
  • Educate members on available products, services, and digital tools to enhance their banking experience.
  • Collaborate with internal teams to escalate complex issues and ensure member needs are met.
  • Meet performance metrics including call quality, response time, and member satisfaction scores.
  • Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service.

Qualifications
These skills and experience are essential to your success:
  • 8 months to 1 year of experience in customer service, preferably in a call center environment.
  • Proficiency with Microsoft Office products.
  • Familiarity with major web browsers and operating systems.
  • Ability to learn and navigate complex systems and technologies.
  • Bilingual fluency in Spanish and English.

Working at UW Credit Union
Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:
  • 21.5 days of annual time off (accrued per pay period)
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • 10 paid holidays (including your birthday!)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • Variable bonus reward
  • Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
  • Employee Assistance Program
  • And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.

Apply