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$10

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How much do call center representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for call center representative in Sheboygan, WI is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Sheboygan, WI as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $37,129 per year, or $17.9 per hour.

Call Center - Member Service Representative

Manitowoc, WI • On-site

Kohler Credit Union
Commercial Banking • 51 - 200 employees

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about Kohler Credit Unionexternal

$19.15 - $21.40/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Launch a Meaningful Career in Customer Service & Financial ServicesAre you passionate about helping people and providing exceptional customer service? Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team. This opportunity is ideal for individuals looking to grow a career in financial services, member support, and customer care.With a starting wage of $19.15 - $21.40 per hour, no previous banking or credit union experience is required. We provide comprehensive training, ongoing support, and professional development opportunities to help you build the skills needed for success while making a meaningful impact on our members' financial journeys. In addition to competitive pay, Kohler Credit Union offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, tuition assistance, and opportunities for career growth and advancement.Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin. Attendance on-site is required for the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement.What You'll DoAs a Member Service Representative, you will serve as a trusted resource for our members by providing personalized support, answering questions, and helping them find solutions that meet their financial needs. In this contact center role, you will connect with members through multiple communication channels while creating positive experiences and building lasting relationships.Responsibilities include:Provide exceptional member service through phone calls, chat, email, and secure messagingAssist members with account questions, account maintenance, and service requestsResolve concerns by providing accurate information and timely solutionsSupport debit card services, account updates, mobile deposit verification, and other banking needsEducate members on financial products, services, and digital banking toolsIdentify opportunities to recommend solutions that align with members' financial goalsMaintain accuracy while following banking regulations, security procedures, and compliance requirementsCollaborate with teammates to meet service expectations and member satisfaction goalsParticipate in ongoing training and professional development opportunitiesCreate positive interactions that strengthen long-term member relationshipsWhat We're Looking ForHigh school diploma or equivalentPrevious customer service, contact center, retail, hospitality, or sales experience preferredStrong verbal and written communication skillsAbility to multitask while navigating multiple systems and resourcesExcellent problem-solving skills with a focus on customer relationshipsStrong attention to detail and commitment to accuracyAbility to follow security, compliance, and regulatory guidelinesScheduleThis position is scheduled Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 6:00 PM. Team members also participate in a rotating Saturday schedule from 9:00 AM to 12:00 PM.Start Your Career with Kohler Credit UnionIf you're searching for a customer service career, contact center position, member service representative role, or financial services opportunity, Kohler Credit Union provides the training, resources, and support to help you succeed.Join our team and build a rewarding career where you can make a difference every day by helping members achieve their financial goals while growing your own professional future.Applicants must be legally authorized to work in the United States without current or future visa sponsorship.
Job Posted by ApplicantPro

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