ZipRecruiter

Log In

1

Call Center Representative Jobs in Stevens Point, WI

Aspen Dental

Dentist - DDS / DMD

Plover, WI

$300K - $450K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Dentist - DDS / DMD

Plover, WI · On-site

$300K - $450K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Dentist - DDS / DMD

Plover, WI · On-site

$300K - $450K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Dentist - DDS / DMD

Plover, WI

$300K - $450K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

next page

Showing results 1-20

All JobsCall Center Representative JobsCall Center Representative Jobs in Stevens Point, WI

Call Center Representative information

See Stevens Point, WI salary details

$10

$17

$24

How much do call center representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center representative in Stevens Point, WI is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs
What job categories do people searching Call Center Representative jobs in Stevens Point, WI look for? The top searched job categories for Call Center Representative jobs in Stevens Point, WI are:
What cities near Stevens Point, WI are hiring for Call Center Representative jobs? Cities near Stevens Point, WI with the most Call Center Representative job openings:
Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Stevens Point, WI as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,179 per year, or $17.4 per hour.

Member Experience Representative I

Valley Communities Credit Union

Mosinee, WI • On-site

Other

Posted 11 days ago

Job description

Member Experience Representative I

Building lifelong relationships, one member at a time! Valley Communities Credit Union has been serving members for over 90 years. With our rich history, starting out in 1935, we served the employees of the Mosinee Paper Mill with a tiny office in their punch house. Growing continually over the years, we currently serve over 16,000 members in five different Central Wisconsin communities.

Join our dynamic and forward-thinking credit union as we embark on an exciting journey to launch a brand-new member experience center. (Call Center)

As a Member Experience Representative I, your primary responsibilities are to ensure a positive member experience by:

  • Assist members with a wide variety of services and advise as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality member service through multi communication channels including but not limited to inbound and outbound opportunities.
  • Provides friendly, professional, confidential and effective assistance to members and company associates assuring a positive experience and minimizing wait time.
  • Responsible for supporting member service operations by handling administrative and non-phone tasks such as, but not limited to, processing service requests, updating member records, resolving escalations, and coordinating with internal departments to ensure accurate and timely completion of backend processes.
  • Assist with wide variety of member services. Use every member contact as an opportunity to advise members about additional services or programs that might benefit them.
  • Performs other duties as assigned.

We are seeking a candidate with 2-5 years of experience in a credit union/bank setting. Call center experience preferred. We are seeking a candidate with strong operational experience in a credit union/bank setting. The ideal candidate will have the ability to build relationships and rapport with members and staff. Consistent with our rich history, we will continue to identify and place talented people into roles that best fit their background and areas of strength. Valley Communities Credit Union is an Equal Employment Opportunity.

Apply