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Call Center Representative Jobs in Stevens Point, WI

AROW Global

Customer Service Representative

Mosinee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Reporting to the Customer Relations Manager, the Customer Service Representative I (CSR I) is the first of three levels of customer service work and is responsible for ...

SPECTRUM

Sales Representative

Wisconsin Rapids, WI · On-site

$27K/yr

As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...

SPECTRUM

Sales Representative

Stevens Point, WI · On-site

$27K/yr

As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...

First American

Sales Representative

Stevens Point, WI

... call plan for qualified real estate agents, brokers and their staff, lenders and attorneys. * Assesses individual client needs and develops, presents and implements a plan to meet those needs. * Is ...

InsuraTec

Sales Representative (Remote)

Plover, WI · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that provides significant financial growth opportunities. Key Responsibilities:

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All JobsCall Center Representative JobsCall Center Representative Jobs in Stevens Point, WI

Call Center Representative information

See Stevens Point, WI salary details

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How much do call center representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center representative in Stevens Point, WI is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.65 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
More about Call Center Representative jobs

What cities near Stevens Point, WI are hiring for Call Center Representative jobs?

Cities near Stevens Point, WI with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Stevens Point, WI as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $36,179 per year, or $17.4 per hour.

Customer Service Representative

Stevens Point Auto Center

Stevens Point, WI • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

At Stevens Point Auto Center, we take pride in taking care of our people and our guest's. In this role, you will be handling inbound and outbound service scheduling calls, while prioritizing each guest's service experience. We take pride in creating a fun and inviting culture with personal and team goals to help you continuously grow in your role and future opportunities within our company. Hands on training and continuous guidance will be provided to help you learn and grow in your position.
Responsibilities
  • Answer customer service calls for scheduling inquiries
  • Respond promptly to internet, phone and text inquiries
  • Strive to hit daily personal and team goal metrics
  • Complete outbound service scheduling calls for future appointments needed for parts or recalls
  • Follow up with guests who missed/canceled appointments
  • Participate in being a team player and creating a positive atmosphere
  • Utilize CRM goal tracking system daily

Skills / Requirements
  • Strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Goal Oriented
  • Strong computer skills
  • Willing to submit to a pre-employment background check & drug screen

Benefits
  • Medical and Dental
  • Vision Insurance
  • Life Insurance
  • 401K Plan
  • Paid Training
  • Employee discounts on products and services
  • Growth Opportunities
  • Promote From Within
  • Above average industry pay
  • Holiday Parties & Celebration
  • Family owned and operated
  • Heavily involved in giving back to the community
  • Base hourly + Commission

Our vision is to be so effective that we are able to be helpful to others. The Rydell company sets every employee up for the greatest success possible. We are extremely passionate about what we do, which reflects in our everyday process with customer service being our top priority. At Stevens Point Auto center we offer three brands, Ford, Hyundai and Volkswagen and a used car division all under one roof. We have a world class service/parts and collision center on site as well making it a one stop shop for everything automotive. The Rydell Company has a great history of community involvement as well! If you have ever thought about working in the auto industry, now is the time.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

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