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Call Center Representative Jobs in Marshfield, WI

Forward Bank

Customer Support Representative

Marshfield, WI · On-site

$16 - $21.75/hr

Customer Support Representative Named American Banker's "Best Banks to Work For" six consecutive ... Previous experience in a banking role and/or call center experience is preferred * Exceptional ...

Axelon

Customer Service Representative

Marshfield, WI · On-site

$19/hr

C., West Virginia Internet at home required if remote Preferred Skills Strong background in call center, medical, insurance preferred Some college preferred Benefits Equipment will be shipped to home ...

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Call Center Representative information

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How much do call center representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center representative in Marshfield, WI is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Marshfield, WI as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,253 per year, or $17.9 per hour.

BDC Representative/Call center

Wheelers of Marshfield

Marshfield, WI • On-site

$14 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Wheelers of Marshfield with Wheelers Family Auto Group is currently looking for a BDC Representative to join our team!
The day-to-day duties of this role include building and maintaining a strong relationship with customers.
The BDC Service/Call Center works with our customers to schedule service for vehicles for all of the Wheelers locations
Must be able to thrive in a fast-paced and changing environment and able to sit for a long period of time
Strong Computer Skills
Customer Service/Call Center experience preferred
Serves as telephone back-up.
Obtains and records basic demographic information about each customer, using dealership sales control system.
Answers product and service information.
Maintains professional appearance.
At least 18 years of age
Work schedule 9:00 am-6:00 pm, Monday-Friday, occasional Saturdays 8:00am-4:00 pm, 40 hours per week required
Other tasks as assigned.
Job Type: Full-time
Experience:
  • Call center: 1 year (Preferred)

Education:
  • High school or equivalent (Preferred)

Work authorization:
  • United States (Preferred)

Work Location:
  • One location

Job Type: Full-time
Salary: $14.00 - $18.00 per hour
Benefits:
  • Pay ranges based on productivity and experience
  • Paid technician training and certifications
  • State-of-the-art facility
  • No Sundays & paid time off on major holidays
  • Uniforms provided and cleaned
  • Professional service advisors to work with
  • Competitive health benefits
  • Paid Time Off
  • 401K w/ Match
  • Employee Discounts on Purchases
  • Dental
  • Vision
  • Health Care
  • Short Term / Long Term Disability, Critical, Accidental, and Life Insurance

Schedule:
8 hour shift
Monday to Friday 9:00am - 6:00pm & rotating Saturdays 8:00am - 4:00pm
Ability to commute/relocate:
Marshfield, WI 54449: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
Work Location: In person
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

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