ZipRecruiter

Log In

1

Call Center Receptionist Jobs (NOW HIRING)

Troy Practice Management

Call Center Agent

Rochester, MI

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails ...

next page

Showing results 1-20

All JobsCall Center Receptionist Jobs

Call Center Receptionist information

See salary details

$10

$17

$22

How much do call center receptionist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call center receptionist in the United States is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Call Center Receptionist vs Customer Service Representative?

AspectCall Center ReceptionistCustomer Service Representative
CredentialsHigh school diploma or equivalentHigh school diploma or equivalent; some roles may prefer additional certifications
Work EnvironmentFront desk, call center, or reception areaCall centers, retail, or office settings
Primary DutiesGreeting visitors, answering calls, managing appointmentsAssisting customers, resolving issues, providing product info
Industry UsageCommon in healthcare, corporate offices, hotelsWidespread across retail, telecom, banking, and service sectors

While both roles involve communication and customer interaction, a Call Center Receptionist primarily manages front desk duties and incoming calls in a reception setting. In contrast, a Customer Service Representative focuses on assisting customers via calls or other channels, often handling inquiries and resolving issues. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a Call Center Receptionist, and why are they important?

To thrive as a Call Center Receptionist, you need excellent verbal communication, active listening, and basic computer literacy, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is typically required. Patience, problem-solving abilities, and a personable demeanor help individuals excel in assisting callers and resolving issues efficiently. These skills ensure high-quality customer service, accurate information handling, and a positive experience for both clients and the organization.

What are some common challenges faced by call center receptionists, and how can they be managed effectively?

Call center receptionists often handle high call volumes and must manage multiple tasks simultaneously, such as answering inquiries, directing calls, and updating records. Maintaining a calm and professional demeanor under pressure is key, especially when dealing with difficult callers or technical issues. Effective time management, clear communication, and proficiency with call center software help mitigate these challenges. Supportive team environments and regular training also play a significant role in ensuring receptionists can navigate the demands of the role successfully.

What are Call Center Receptionists?

Call Center Receptionists are professionals who answer incoming calls, greet callers, and direct them to the appropriate department or person. They play a vital role in providing customer service, handling inquiries, and sometimes managing basic troubleshooting or appointment scheduling. Their main job is to ensure that callers have a positive experience and that communication within the organization runs smoothly. Additionally, they may be responsible for documenting call details and following up on customer requests.
More about Call Center Receptionist jobs
What states have the most Call Center Receptionist jobs? States with the most job openings for Call Center Receptionist jobs include:
What job categories do people searching Call Center Receptionist jobs look for? The top searched job categories for Call Center Receptionist jobs are:
What are popular job titles related to Call Center Receptionist jobs? For Call Center Receptionist jobs, the most frequently searched job titles are:
Call Center Receptionist jobs near you
Infographic showing various Call Center Receptionist job openings in the United States as of May 2026, with employment types broken down into 9% Locum Tenens, 18% As Needed, 37% Full Time, 9% Part Time, and 27% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,718 per year, or $17.7 per hour.
Call Center Representative

Call Center Representative

Masters Transportation

Kansas City, MO • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Masters Transportation rating

5.6

Company rating: 5.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

131st of 140 rated vehicle equipment hire

Job description


This is a 100% in-person role, in a professional office setting in South Kansas City, MO.

Why Join Our Team?

Masters Transportation has been a leader in the commercial transportation industry for over 30 years. With one of the nation's largest fleets and locations across the U.S., we provide customized vehicle solutions to meet diverse organizational needs. Our services include sales, rentals, leasing, financing, and repairs, catering to industries such as education, hospitality, senior living, and camps. Driven by core values like excellence, integrity, and a solution-oriented mindset, we prioritize safety, quality, and customer satisfaction. As a trusted partner in mobility, we are committed to delivering unmatched expertise and tailored transportation solutions across the country.

Benefits:

  • Generous Paid Leave and 12 Paid Holidays.
  • Competitive health insurance, dental, vision, company-paid life insurance, and short/long- term disability benefits.
  • 401(k) with company match.
  • Flexible Spending and Health Savings Accounts.
  • Discounts on travel, entertainment and more.
  • Investment in Employee Development


Job Title: Call Center Representative

Classification: Non-Exempt

Reports To: Customer Service Manager

Position Type: Full Time

Work Schedule: M-F 8:00 AM – 5:00 PM

Work Location: Headquarters-Kansas City Metro

Job Summary: The Call Center Representative serves as the initial point of contact for inbound customer calls. This role is responsible for answering calls professionally, identifying the nature of the caller’s question or request, and routing the call to the appropriate representative or department for assistance. The position focuses on accurate call handling, clear communication, and efficient transfer of calls rather than resolving detailed customer issues directly.


Essential Functions:

  • Answer inbound calls promptly, courteously, and professionally.
  • Determine the purpose of each call by asking basic questions and identifying the caller’s needs.
  • Route or transfer callers to the appropriate representative, department, or branch for assistance.
  • Provide basic general information such as department contact details or business hours when appropriate.
  • Accurately document call details and transfer information in company systems, as required.
  • Escalate urgent or sensitive calls to the appropriate contact in accordance with established procedures.
  • Maintain current knowledge of internal departments, call-routing procedures, and contact information.
  • Participate in required meetings and training related to call handling, routing procedures, and customer service expectations.

Competencies:

  • Professional phone communication
  • Active listening
  • Attention to detail
  • Customer service orientation
  • Time management
  • Organizational skills
  • Ability to follow call-routing procedures
  • Knowledge and execution of best practices and procedures for customer service

Supervisory Responsibilities:

None

Work Environment:

Office

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Required Education/Experience/Certifications:

  • Education: High school diploma or GED
  • Experience: 1+ year of call center, receptionist, switchboard, or customer service experience preferred
  • Technical skills: Basic computer skills, data entry, Microsoft Office experience, and ability to use multi-line phone systems or call management tools

Preferred Education/Experience/Certifications:

  • Experience with multi-line phone systems or call management software
  • Previous experience routing high volumes of inbound calls
  • Receptionist, switchboard, or call center experience

Travel Requirements

None


Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

AAP/EEO Statement

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Apply