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Call Center Receptionist information

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How much do call center receptionist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call center receptionist in the United States is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Call Center Receptionist vs Customer Service Representative?

AspectCall Center ReceptionistCustomer Service Representative
CredentialsHigh school diploma or equivalentHigh school diploma or equivalent; some roles may prefer additional certifications
Work EnvironmentFront desk, call center, or reception areaCall centers, retail, or office settings
Primary DutiesGreeting visitors, answering calls, managing appointmentsAssisting customers, resolving issues, providing product info
Industry UsageCommon in healthcare, corporate offices, hotelsWidespread across retail, telecom, banking, and service sectors

While both roles involve communication and customer interaction, a Call Center Receptionist primarily manages front desk duties and incoming calls in a reception setting. In contrast, a Customer Service Representative focuses on assisting customers via calls or other channels, often handling inquiries and resolving issues. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a Call Center Receptionist, and why are they important?

To thrive as a Call Center Receptionist, you need excellent verbal communication, active listening, and basic computer literacy, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is typically required. Patience, problem-solving abilities, and a personable demeanor help individuals excel in assisting callers and resolving issues efficiently. These skills ensure high-quality customer service, accurate information handling, and a positive experience for both clients and the organization.

What are some common challenges faced by call center receptionists, and how can they be managed effectively?

Call center receptionists often handle high call volumes and must manage multiple tasks simultaneously, such as answering inquiries, directing calls, and updating records. Maintaining a calm and professional demeanor under pressure is key, especially when dealing with difficult callers or technical issues. Effective time management, clear communication, and proficiency with call center software help mitigate these challenges. Supportive team environments and regular training also play a significant role in ensuring receptionists can navigate the demands of the role successfully.

What are Call Center Receptionists?

Call Center Receptionists are professionals who answer incoming calls, greet callers, and direct them to the appropriate department or person. They play a vital role in providing customer service, handling inquiries, and sometimes managing basic troubleshooting or appointment scheduling. Their main job is to ensure that callers have a positive experience and that communication within the organization runs smoothly. Additionally, they may be responsible for documenting call details and following up on customer requests.
More about Call Center Receptionist jobs
What states have the most Call Center Receptionist jobs? States with the most job openings for Call Center Receptionist jobs include:
What job categories do people searching Call Center Receptionist jobs look for? The top searched job categories for Call Center Receptionist jobs are:
What are popular job titles related to Call Center Receptionist jobs? For Call Center Receptionist jobs, the most frequently searched job titles are:
Call Center Receptionist jobs near you
Infographic showing various Call Center Receptionist job openings in the United States as of May 2026, with employment types broken down into 9% Locum Tenens, 18% As Needed, 37% Full Time, 9% Part Time, and 27% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,718 per year, or $17.7 per hour.

Call Center Representative with health insurance industry exp

KLAP6TECHNOLOGIESLLC

Akron, OH • On-site

$20 - $22/hr

Full-time

Posted 23 days ago

Job description

Minimum Qualifications:


a. Formal Education Required:


High School Diploma or equivalent b. Experience & Training Required:


Minimum of one year of experience performing same or similar responsibilities.


Relevant experience includes: Customer service experience in an information management industry, including call-center, receptionist or administrative support experience that includes customer service responsibilities.


Experience in health insurance/healthcare preferred.