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Call Center Operations Manager Jobs in New York (NOW HIRING)

SPS North America

Call Center Representative

New York, NY · On-site

$17.50 - $22/hr

... Manager, or equivalent leadership. Typical Working Days: Mondays to Sundays, 8AM-9PM (Shifting ... Suggest improvements to enhance operational efficiency. * Perform other duties as assigned by the ...

Bedford Stuyvesant Family Health Center

Be Seen First

Call Center Agent

Brooklyn, NY · On-site

$20/hr

... and administrative operations of the practice. Previous healthcare experience, including ... Manage high volume calls from patients requiring scheduling of appointments/rescheduling of ...

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Call Center Operations Manager information

See New York salary details

$34.5K

$80.6K

$148.2K

How much do call center operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center operations manager in New York is $80,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $99,600.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in New York?

The most popular types of Call Center Operations jobs in New York are:

What are popular job titles related to Call Center Operations Manager jobs in New York?

For Call Center Operations Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in New York look for?

The top searched job categories for Call Center Operations Manager jobs in New York are:

What cities in New York are hiring for Call Center Operations Manager jobs?

Cities in New York with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in NY?

For Call Center Operations Manager jobs in NY, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in New York as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $80,616 per year, or $38.8 per hour.

Technical Support Call Center Manager

Celerant Tech

Iselin, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Oversee all call center operations and staff

  • Prepare work schedules and adjust staffing based upon volume forecasts

  • Develop agents and supervisors through training and mentoring

Job description

Description:

Technical Support Call Center Manager

Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. 

Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at www.celerant.com.

The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.

Responsibilities:

- Oversee all call center operations and staff

- Prepare work schedules and adjust staffing based upon volume forecasts

- Hire and onboard new team members

- Enable and motivate staff to provide a high level of customer satisfaction

- Ensure that team members meet company standards for professionalism

- Monitor and address responsiveness for tasks

- Prioritize and escalate tasks based upon multiple factors

- Evaluate performance through reporting and analysis

- Proactively effect change by improving management and processes

- Develop agents and supervisors through training and mentoring

- Collaborate with other managers to satisfy customers and achieve company goals

Requirements:

- Management or supervisory experience in a call center

- College degree or course credits in management, administration or supervisory area

- Effective use of Microsoft Office and business applications

- Experience with analyzing staff and business data and effecting changes based upon that data

- Handles change with a positive attitude

Optional Skills:

- Ability to remotely manage team members

- Experience as an agent in a call center for technical products or services

- Basic SQL knowledge

Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account. 

Optional Dental and Eye Care Coverage Available.


Requirements:

Requirements:

- Management or supervisory experience in a call center

- College degree or course credits in management, administration or supervisory area

- Effective use of Microsoft Office and business applications

- Experience with analyzing staff and business data and effecting changes based upon that data

- Handles change with a positive attitude