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Call Center Operations Manager Jobs in Endicott, NY

Cayuga Health System

Call Center Team Member

Ithaca, NY · On-site

$20 - $25.50/hr

Call Center Team Members must have excellent customer service skills and exceptional phone ... Ability properly escalate calls to management team as necessary.Outbound calling to patients ...

Cayuga Health System

Call Center Team Member

Ithaca, NY · On-site

$20 - $25.50/hr

Ability properly escalate calls to management team as necessary. * Outbound calling to patients ... Call center experience preferred. Licensure - none required. Physical Requirements - must be able ...

Cayuga Health System

Call Center Team Member

Ithaca, NY

$15 - $19.25/hr

Ability properly escalate calls to management team as necessary. * Outbound calling to patients ... Call center experience preferred. Licensure - none required. Physical Requirements - must be able ...

Amphenol TCS

E-Commerce Operations Manager

Endicott, NY · On-site

$90K - $120K/yr

E-Commerce Operations Manager Location: Endicott, NY Amphenol High Speed Products Group is the ... Oversee daily operations across sales, purchasing, warehouse, planning, and call center functions

Amphenol TCS

E-Commerce Operations Manager

Endicott, NY · On-site

$90K - $120K/yr

E-Commerce Operations Manager Location: Endicott, NY Amphenol High Speed Products Group is the ... Oversee daily operations across sales, purchasing, warehouse, planning, and call center functions

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Call Center Operations Manager information

See Endicott, NY salary details

$30K

$70.3K

$129.2K

How much do call center operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center operations manager in Endicott, NY is $70,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $86,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Endicott, NY look for?

The top searched job categories for Call Center Operations Manager jobs in Endicott, NY are:

What cities near Endicott, NY are hiring for Call Center Operations Manager jobs?

Cities near Endicott, NY with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Endicott, NY as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $70,278 per year, or $33.8 per hour.

Call Center Team Member

Cayuga Health System

Ithaca, NY • On-site

$20 - $25.50/hr

Full-time

Re-posted 19 days ago

Key responsibilities

  • Answer calls and provide information regarding primary care needs and COVID testing.

  • Navigate registration website and EMR systems to assist patients and transfer calls as needed.

  • Provide patient results and messages from providers, and escalate calls to management when necessary.

Cayuga Health rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

346th of 898 rated healthcare providers

Job description

Company Overview:Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer!Job Summary: The Call Center Team Member is the first point of patient contact to the Cayuga Health System. Call Center Team Members must have excellent customer service skills and exceptional phone etiquette. This is a non-clinical position so no medical experience is necessary or required. On the job training will take place during the first month of starting the position.This position requires onsite training for 2 weeks in Ithaca NY!Job Responsibilities include:Maintain professionalism while answering calls and answering questions from the community regarding primary care needs and COVID testing.Comfort talking with patients on the phone and navigating registration website/EMR simultaneously.Ability to provide patient results and messages from providers, proper transfer to clinical team as necessary.Ability properly escalate calls to management team as necessary.Outbound calling to patients/offices to provide continuity of care.Ability to think critically.Ability to type quickly and accurately.Ability to navigate multiple screens and computer systems.Other tasks and duties as assigned.Requirements:Education - High School Diploma or GED.Experience - Comfortable multi-tasking. Medent or Epic Experience preferred. Customer service experience preferred. Call center experience preferred.Licensure - none required.Physical Requirements - must be able to remain in a stationary position 50% or more of the time. Must be able to exchange accurate information. May occasionally need to move light objects up to 20 pounds.= Essential functionsAt this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.orgCayuga Health System Commitment to Diversity, Equity & InclusionCayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.
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