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Call Center Operations Manager Jobs in Nevada (NOW HIRING)

Nevada Health Centers

CALL CENTER REPRESENTATIVE

Las Vegas, NV · On-site

$15.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Representative The Call Center Representative supports the scheduling and general ... Ability to manage time effectively Equal Opportunity Statement Nevada Health Centers will provide ...

Circa Las Vegas

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • PTO

Call Center Agent As a Call Center Agent, you will serve as the first point of contact for guests ... Your responsibilities include making room reservations, managing inquiries, and routing calls to ...

Costco Auto Program

Call Center Supervisor

Reno, NV

$21 - $24/hr

  • PTO

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member ... The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations ...

Nevada Health Centers I

CALL CENTER REPRESENTATIVE

Las Vegas, NV · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Summary The Call Center Representative supports the scheduling and general inquiries of ... Ability to manage time effectively Equal Opportunity Statement Nevada Health Centers will provide ...

Nevada Health Centers I

CALL CENTER REPRESENTATIVE

Las Vegas, NV · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Summary The Call Center Representative supports the scheduling and general inquiries of ... Ability to manage time effectively Equal Opportunity Statement Nevada Health Centers will provide ...

WebstaurantStore

Outbound Operations Manager

Mccarran, NV · On-site

$100K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting directly to the Distribution Center General Manager (DCGM), this role is responsible for ensuring compliance with safety, quality, and operational standards while driving continuous ...

Meruelo Group

Call Center Shift Manager

Reno, NV

... Revenue Management decisions. Monitor and adjust inventory for various business segments and ... EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any ...

UHS

Call Center Specialist

Sparks, NV · On-site

$17.25 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... IPM develops and manages multi-specialty physician networks and urgent care clinics which align ...

Jobs for Humanity

Call Center Representative

Las Vegas, NV · Remote

$15.25 - $19/hr

We are looking for a Remote Call Center Representative to join our team. In this role, you will be ... Provide support to Pharmacists and other team members by identifying operational issues and ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Nevada

Call Center Operations Manager information

See Nevada salary details

$32.1K

$75K

$138K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Nevada is $75,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $92,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Nevada?

The most popular types of Call Center Operations jobs in Nevada are:

What are popular job titles related to Call Center Operations Manager jobs in Nevada?

For Call Center Operations Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Nevada look for?

The top searched job categories for Call Center Operations Manager jobs in Nevada are:

What cities in Nevada are hiring for Call Center Operations Manager jobs?

Cities in Nevada with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in NV?

For Call Center Operations Manager jobs in NV, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Nevada as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,036 per year, or $36.1 per hour.

CALL CENTER REPRESENTATIVE

Nevada Health Centers

Las Vegas, NV • On-site

$15.50 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Call Center Representative

The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls.

Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:

  • Competitive compensation, with annual merit increases
  • Company sponsored PPO medical plan and buy-up option, vision and dental plans
  • 403(b) retirement plan with employer match
  • Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
  • Company paid life/AD&D and long term disability policies
Essential Duties and Responsibilities
  • Provides exceptional customer service to both internal and external customers
  • Monitors and directs incoming and outgoing calls in a timely manner
  • Schedules, reschedules, cancels, and confirms appointments accurately
  • Coordinates walk-ins and triaging with clinic staff
  • Blocks provider schedules as requested by call center and/or clinic supervisor
  • Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility
  • Completes appropriate patient documentation in electronic medical records.
  • Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
  • Alerts for ways to improve customer service, improve patient flow
  • Attend required meetings and participate in committees as requested.
Required Qualifications
  • High school diploma or general education degree (GED)
  • 6 months experience in a customer service role
  • Strong communication skills including written and verbal communication
Preferred Qualifications
  • English/Spanish fluency
  • Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
  • Previous experience using a multi-line phone system
  • Ability to manage time effectively
Equal Opportunity Statement

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identity and expression or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.

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