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Call Center Operations Manager Jobs in Missouri (NOW HIRING)

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and ... The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM. Supplemental Pay?

Neighbors Credit Union

Call Center Agent

Saint Louis, MO

$16.93 - $25.39/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and ... The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM. Supplemental Pay?

BJC

Call Center Rep (PT Evenings)

Saint Louis, MO · On-site

$15.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... resources to help you manage your physical, emotional, social and financial well-being.

EDC

Site Operations Manager - MCI

Kansas City, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity The Data Center Site Operations Manager will be a vital member of the leadership team of the North American division of Edged Data Centers. We are looking for someone who has experience ...

russcellinc

Call Center Sales Representative

Springfield, MO

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Maintain accurate CRM records * Meet or exceed sales goals * Deliver outstanding customer service Qualifications * 1+ year of sales, customer service, or call center experience preferred * Strong ...

BJC HealthCare

Call Center Rep (PT Evenings)

Saint Louis, MO

$14.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... resources to help you manage your physical, emotional, social and financial well-being ... Role Purpose Responsible for providing call center services by assisting internal and external ...

MDS Communications

Remote Call Center Agent

Saint Louis, MO · Remote

$16 - $17.50/hr

  • Medical

  • PTO

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Agent

Kansas City, MO · Remote

$16 - $17.50/hr

  • Medical

  • PTO

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

BJC HealthCare

Call Center Rep (PT Evenings)

Saint Louis, MO · On-site

$17.50 - $23.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join the Telecommunications department as a Call Center Rep on our flagship academic campus ... resources to help you manage your physical, emotional, social and financial well-being.

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Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Missouri

Call Center Operations Manager information

See Missouri salary details

$29.5K

$69.1K

$127.1K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Missouri is $69,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $85,400.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Missouri?

The most popular types of Call Center Operations jobs in Missouri are:

What are popular job titles related to Call Center Operations Manager jobs in Missouri?

For Call Center Operations Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Missouri look for?

The top searched job categories for Call Center Operations Manager jobs in Missouri are:

What cities in Missouri are hiring for Call Center Operations Manager jobs?

Cities in Missouri with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in MO?

For Call Center Operations Manager jobs in MO, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $69,119 per year, or $33.2 per hour.

Call Center Agent

Neighbors Credit Union

Saint Louis, MO • On-site

$16.93 - $25.39/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.
Who are you at Neighbors Credit Union?
Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.
Responsibilities and Daily Job Duties
  • Uncovers members' financial needs and offers appropriate recommendations.
  • Performs proactive activities to provide excellent service and achieve member growth.
  • Provides member support and problem resolution for complex issues to ensure member satisfaction.
  • Supervises and educates members on using all electronic service delivery channels offered both in the branch and through their personal devices.
  • Handles all electronic messaging, inbound phone and video calls related to members' accounts or general questions about NCU services.
  • Ensures compliance with all related federal and state regulations; stays current on fraud training and trends.
  • Manages and maintains member records and follows guidelines to ensure proper system management.
  • Works with team members to resolve complaints and provide support as needed.
  • Processes financial transactions, including cash handling.
  • Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and vault maintenance.
  • Oversees team members across various markets/branches; provides peer training as needed.
  • Maintains the authority to discipline subordinates as needed.

Requirements
Qualifications
Minimum of two years' experience in service delivery, with preferred cash handling experience.
Proven experience in technology usage. An avid user of financial institution's online tools for personal banking.
Education
Preferred College Degree must have High School Diploma or equivalent.
Rewards
This position is full time and will be eligible for benefits, and an annual incentive plan.
We have excellent opportunities for career advancement and professional development.
Salary ranges from $16.93 - 25.39
Schedule
  • The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM.

Supplemental Pay?
  • No

Benefits (Eligible the first of the month after your hire date)
  • Medical
  • Dental
  • Vision
  • Employee Paid Life Insurance
  • Voluntary Life Insurance
  • Short Term and Long Term Disability
  • HRA and FSA
  • 401k with matching contributions
  • Tuition Reimbursement
  • Paid Parental Leave up to 12 weeks
  • 4 weeks of PTO
  • Sick Time off that can be for both employee and family members
  • Birthday PTO

Location
  • 6260 S Lindbergh Blvd St Louis MO 63123

Apply