Support call center operations to boost patient satisfaction and appointment volume through ... to management when necessary. * Contribute to team goals by completing related tasks and ...
Support call center operations to boost patient satisfaction and appointment volume through ... to management when necessary. * Contribute to team goals by completing related tasks and ...
CALL CENTER REPRESENTATIVE
Saint Louis, MO · On-site
$15.50 - $19.50/hr
Chief Operations Officer Reports to: Call Center Manager III. PRIMARY RESPONSIBILITIES: 1. Receive and answer all incoming telephone calls promptly and professionally. 2. Schedule patient ...
New
CALL CENTER REPRESENTATIVE
Saint Louis, MO · On-site
$15.50 - $19.50/hr
Chief Operations Officer Reports to: Call Center Manager III. PRIMARY RESPONSIBILITIES: 1. Receive and answer all incoming telephone calls promptly and professionally. 2. Schedule patient ...
New
General Summary The Appointment Coordinator plays a vital role in managing patient interactions ... Support call center operations to boost patient satisfaction and increase appointment volumes ...
General Summary The Appointment Coordinator plays a vital role in managing patient interactions ... Support call center operations to boost patient satisfaction and increase appointment volumes ...
Support call center operations to enhance patient satisfaction and loyalty while increasing ... to management when necessary. * Contribute to team goals by completing related tasks and ...
Support call center operations to enhance patient satisfaction and loyalty while increasing ... to management when necessary. * Contribute to team goals by completing related tasks and ...
Provides daily supervision for the operations of the Call Center. Responsible for supervising the Call Center team in assuring that accuracy and good customer service practices are followed. Assist ...
New
Provides daily supervision for the operations of the Call Center. Responsible for supervising the Call Center team in assuring that accuracy and good customer service practices are followed. Assist ...
New
Support call center operations to enhance patient satisfaction and loyalty. * Increase patient appointment volume through excellent customer service and effective use of technology. * Maintain a ...
Support call center operations to enhance patient satisfaction and loyalty. * Increase patient appointment volume through excellent customer service and effective use of technology. * Maintain a ...
Supervisory Tax Analyst
Saint Louis, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Saint Louis, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Saint Louis, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Saint Louis, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Kansas City, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Kansas City, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Kansas City, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Kansas City, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Saint Louis, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Saint Louis, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Kansas City, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Kansas City, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Kansas City, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Kansas City, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Saint Louis, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Supervisory Tax Analyst
Saint Louis, MO · On-site
$125K/yr
Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations. * Managing projects or programs by establishing short- and long-term goals ...
Remote Call Center Sales Representative
MO · Remote
$15 - $16/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...
Quick apply
Remote Call Center Sales Representative
MO · Remote
$15 - $16/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...
Appointment Coordinator | Call Center Representative
Wesco, MO · On-site
$15.50 - $19.25/hr
General Summary As an Appointment Coordinator, you will facilitate access to care by managing ... Contribute to call center performance goals and participate in ongoing training and mentoring while ...
Appointment Coordinator | Call Center Representative
Wesco, MO · On-site
$15.50 - $19.25/hr
General Summary As an Appointment Coordinator, you will facilitate access to care by managing ... Contribute to call center performance goals and participate in ongoing training and mentoring while ...
Call Center Representative
O Fallon, MO · On-site
$20/hr
Education/Experience • 1-2 years of experience in a call center or customer service environment ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...
Call Center Representative
O Fallon, MO · On-site
$20/hr
Education/Experience • 1-2 years of experience in a call center or customer service environment ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...
Call Center Representative
Saint Louis, MO · Remote
$16 - $17.50/hr
Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...
Call Center Representative
Saint Louis, MO · Remote
$16 - $17.50/hr
Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...
Education/Experience * 1-2 years of experience in a call center or customer service environment ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...
Quick apply
Education/Experience * 1-2 years of experience in a call center or customer service environment ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...
Appointment Coordinator | Call Center Representative
Licking, MO · On-site
$14.75 - $18.50/hr
As an Appointment Coordinator in our call center, you will play a vital role in facilitating access ... The role involves managing a moderate to high volume of calls with continuous telephone and ...
Appointment Coordinator | Call Center Representative
Licking, MO · On-site
$14.75 - $18.50/hr
As an Appointment Coordinator in our call center, you will play a vital role in facilitating access ... The role involves managing a moderate to high volume of calls with continuous telephone and ...
Call Center Operations Manager information
See Missouri salary details
$29.5K - $38.4K
4% of jobs
$38.4K - $47.3K
13% of jobs
$49.5K is the 25th percentile. Wages below this are outliers.
$47.3K - $56.2K
32% of jobs
The median wage is $56.7K / yr.
$56.2K - $65K
18% of jobs
$65K - $73.9K
6% of jobs
$77.2K is the 75th percentile. Wages above this are outliers.
$73.9K - $82.8K
4% of jobs
$82.8K - $91.6K
4% of jobs
$91.6K - $100.5K
3% of jobs
$100.5K - $109.4K
6% of jobs
$109.4K - $118.2K
7% of jobs
$118.2K - $127.1K
1% of jobs
$29.5K
$69.1K
$127.1K
How much do call center operations manager jobs pay per year?
As of Sep 12, 2026, the average yearly pay for call center operations manager in Missouri is $69,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $85,400.00 per year, depending on experience, location, and employer.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What are the most commonly searched types of Call Center Operations jobs in Missouri?
The most popular types of Call Center Operations jobs in Missouri are:
What are popular job titles related to Call Center Operations Manager jobs in Missouri?
For Call Center Operations Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Missouri look for?
The top searched job categories for Call Center Operations Manager jobs in Missouri are:
What cities in Missouri are hiring for Call Center Operations Manager jobs?
Cities in Missouri with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in MO?
For Call Center Operations Manager jobs in MO, the most frequently searched job titles are:
Appointment Coordinator | Medical Call Center Specialist
Rosebud, MO • On-site
MLee Medical Employment
• Recruiting and Staffing Services • 11 - 50 employees11 - 50 employees
Other
Posted 7 days ago
Job description
Join a dynamic healthcare call center team dedicated to enhancing patient experience and operational efficiency in the Midwest region. This full-time, day shift role involves scheduling patient appointments, supporting training initiatives, and maintaining accurate contact information. You will play a key role in patient communication by making next-day appointment reminder calls and assisting with account balance discussions to support the medical business office.
Key Responsibilities
- Support call center operations to boost patient satisfaction and appointment volume through excellent customer service and technology use.
- Project a professional and positive image during all phone interactions, handling distressed callers with patience and empathy.
- Resolve patient concerns by identifying issues, explaining solutions, and escalating complex matters to management when necessary.
- Contribute to team goals by completing related tasks and continuously updating job knowledge through educational opportunities.
- Maintain office equipment functionality by following procedures and reporting malfunctions promptly.
Education
High school diploma or equivalent required. Preferred candidates will have graduated from an accredited medical receptionist or similar program or possess two years of experience in healthcare or customer service.
Experience
At least two years of experience in a general medical office or call center environment is required. Clinic experience is a plus.
Certifications
Medical secretary or other medical technician/specialist certification from an accredited program is preferred.
Physical and Mental Requirements
Ability to communicate detailed information clearly, maintain focus in a busy contact center, and possess strong computer skills including a minimum typing speed of 60 wpm. Knowledge of medical terminology and scheduling is advantageous. Occasionally lifting items up to 10 pounds and safe operation of a vehicle are required.
Work Environment
Typical call center setting working closely with patients, providers, and clinical and support staff in a regional healthcare system serving the Midwest.
About McCall and Lee
Sourced by ZipRecruiter
McCall and Lee is a well-known and reputable company, headquartered in Austin, Texas, United States. Operating in the healthcare industry, their primary services center around professional recruiting and executive search. They cater to the needs of various levels of medical practitioners and executive positions for healthcare establishments. McCall and Lee is founded on the premise of filling healthcare vacancies with the most suitable and competent professionals to ensure top-quality medical service delivery. Their core value revolves around integrity, excellence, commitment, and customer satisfaction.
Industry
Recruiting and staffing services and human resources consulting services
Company size
11 - 50 Employees
Headquarters location
Austin, TX, US