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Call Center Operations Manager Jobs in Springfield, MO

Amazon

Sr. Operations Manager

Republic, MO · On-site

... Center. Responsibilities: • Drives creation of quality initiatives, process change initiatives ... Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers ...

CoxHealth

Contact Center Specialist II

Springfield, MO · On-site

... manage call volume and prioritize patient needs • Ability to make timely decisions and provide the best possible outcome • Competency in required skills as a Contact Center Specialist I or ...

Coxhealth

Contact Center Specialist II

Springfield, MO · On-site

... manage call volume and prioritize patient needs Ability to make timely decisions and provide best possible outcome Competency in required skills as a Contact Center Specialist I or equivalent ...

Coxhealth

Contact Center Specialist II

Springfield, MO · On-site

... manage call volume and prioritize patient needs Ability to make timely decisions and provide best possible outcome Competency in required skills as a Contact Center Specialist I or equivalent ...

CoxHealth

Contact Center Specialist II

Springfield, MO · On-site

... task, manage call volume and prioritize patient needs • Ability to make timely decisions and provide best possible outcome • Competency in required skills as a Contact Center Specialist I or ...

russcellinc

Operations Analyst

Springfield, MO · On-site

$18/hr

This role focuses on systems support, workforce management, data reporting, sales team enablement ... Experience working in a call center or sales support environment (required) * Strong organizational ...

XPO

Supervisor, Freight Operations

Marshfield, MO · On-site

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... center * Act as a champion of XPO values by demonstrating them and holding your team to the same ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Springfield, MO

Call Center Operations Manager information

See Springfield, MO salary details

$28.7K

$67K

$123.3K

How much do call center operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for call center operations manager in Springfield, MO is $67,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $82,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Springfield, MO?

For Call Center Operations Manager jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Springfield, MO look for?

The top searched job categories for Call Center Operations Manager jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Call Center Operations Manager jobs?

Cities near Springfield, MO with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $67,028 per year, or $32.2 per hour.

Site Operations Manager - Marshfield, MO

STN Incorporated

Marshfield, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Site Operations Manager
Location: Onsite – Marshfield, MO
Reporting to: Infrastructure & DCO
 
At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting-edge solutions, and a security-first mindset. We provide end-to-end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future-ready transformation.
 
As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long-term impact.
 
Our approach is innovation-led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real-world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.
 Overview The Site Operations Manager is responsible for the overall management, reliability, and performance of data center operations at a designated facility. This role leads site operations teams, ensures compliance with safety and operational standards, maintains critical infrastructure availability, and drives continuous improvement initiatives to support customer and business objectives. The Site Operations Manager serves as the primary operational leader for the facility, overseeing maintenance, incident response, vendor management, capacity planning, and operational excellence.Key Responsibilities Operational Leadership
  • Manage day-to-day data center operations, ensuring maximum uptime and reliability of critical infrastructure systems.  
  • Lead and develop site operations personnel, including hiring, training, performance management, and succession planning.  
  • Establish and maintain operational procedures, policies, and best practices.  
  • Serve as the escalation point for critical incidents and operational issues.  
Critical Facility Management
  • Oversee operation and maintenance of critical systems including:  
    • Electrical distribution systems  
    • UPS systems
    • Generators 
    • Switchgear 
    • HVAC and cooling systems
    • Fire detection and suppression systems
    • Building Management Systems (BMS)
    • Environmental monitoring systems  
  • Ensure preventive and corrective maintenance activities are executed according to established schedules.  
Reliability & Incident Management
  • Lead incident response and root cause analysis activities.  
  • Develop corrective and preventive action plans to mitigate recurring issues.  
  • Monitor key performance indicators (KPIs) related to uptime, maintenance, and operational efficiency.  
  • Drive continuous improvement initiatives to improve reliability and operational performance.  
Safety & Compliance
  • Promote a strong safety culture and ensure compliance with all safety policies and procedures. 
  • Ensure adherence to OSHA regulations, environmental standards, and company safety requirements.  
  • Manage site compliance with industry standards such as:  
    • Uptime Institute standards
    • ISO 27001
    • SOC 1 / SOC 2
    • NIST frameworks  
  • Conduct regular audits, inspections, and risk assessments.  
Vendor & Contractor Management
  • Manage relationships with maintenance providers, contractors, and service vendors.  
  • Oversee contractor work activities, ensuring compliance with safety and operational requirements.  
  • Review vendor performance and service-level agreements (SLAs).  
Financial & Capacity Management
  • Develop and manage site operational budgets.  
  • Monitor operational expenditures and identify cost-saving opportunities.  
  • Support capacity planning and infrastructure expansion projects.  
  • Participate in capital planning and forecasting activities.  
Customer & Stakeholder Support
  • Serve as a key operational contact for customers and internal stakeholders.  
  • Support audits, customer visits, and operational reviews.  
  • Provide regular reporting on site performance, risks, and improvement initiatives.
Experience & Qualifications Required
  • Bachelor's degree in Engineering, Facilities Management, Operations Management, or related field; equivalent experience may be considered.  
  • 7+ years of experience in critical facilities, data center operations, or mission-critical environments.  
  • 3+ years of leadership or management experience.  
  • Strong understanding of electrical and mechanical infrastructure systems in a data center environment.  
  • Experience managing preventive maintenance programs and vendor relationships.  
  • Knowledge of safety programs including Lockout/Tagout (LOTO), electrical safety, and permit-to-work systems.  
  • Excellent communication, leadership, and problem-solving skills.
Preferred
  • Experience operating Tier III or Tier IV data centers.  
  • Certified Data Centre Professional (CDCP), Certified Data Centre Management Professional (CDCMP), or similar certifications.  
  • PMP, Six Sigma, or Lean certification.  
  • Familiarity with CMMS, BMS, EPMS, and DCIM platforms.  
  • Experience supporting colocation, hyperscale, or enterprise data center environments.
Physical Requirements
  • Ability to work in a data center environment, including walking, climbing ladders, and lifting up to 50 pounds.  
  • Ability to respond to after-hours emergencies and participate in an on-call rotation.  
  • Occasional travel may be required.
Compensation
  • Full-Time, Exempt
  • $105,000-$135,000/year, DOE
Benefits
  • Health Coverage – Medical, Dental & Vision
  • FSA Health and Dependent Care available
  • 401(k) Plan
  • Unlimited Paid Time Off (PTO)
  • Observed Holidays Paid
  • Cell Phone Allowance
  • Collaborative, growth-driven culture
 
Candidates must be U.S. Citizens or Permanent Residents. We are unable to provide sponsorship at this time.

Employment is contingent upon the successful completion of a background check and reference verification. All applicants must be authorized to work in the United States on a full-time basis.

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