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Call Center Operations Manager Jobs in Springfield, MO

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.

Salon Service Group

Customer Care Agent

Springfield, MO · On-site

$15.50/hr

Required Skills & Abilities · Previous call center or multi-channel customer service experience ... to manage multiple interactions simultaneously. · Positive, adaptable, and solution-oriented ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Springfield, MO

Call Center Operations Manager information

See Springfield, MO salary details

$28.7K

$67K

$123.3K

How much do call center operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center operations manager in Springfield, MO is $67,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $82,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Springfield, MO? For Call Center Operations Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Springfield, MO look for? The top searched job categories for Call Center Operations Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Call Center Operations Manager jobs? Cities near Springfield, MO with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,028 per year, or $32.2 per hour.

Remote Collections Specialist

BCA Financial Services

Springfield, MO • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Description

$17/hour + Monthly Commission | Full-Time | Monday–FridayMake an impact—while working from home.

Join BCA Financial Services and help consumers resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping consumers navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed.


What We Offer:

  • $17/hour + monthly commission opportunities
  • Consistent Monday–Friday schedule
  • Medical, dental, vision, GAP, and life insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Company-provided equipment

What You’ll Do:

  • Talk with consumers to help them understand their accounts and find solutions
  • Offer payment options such as full balance payment and payment plans.
  • Handle a high volume of inbound and outbound calls
  • Accurately document interactions in our systems
  • Meet performance goals (with support and coaching along the way)

Requirements

Qualifications:

  • 1+ year of experience in a call center, customer service, billing, or collections
  • Strong communication and problem-solving skills
  • Ability to build trust and work through sensitive conversations
  • Basic knowledge of medical terminology (preferred)
  • A reliable, detail-oriented work style

Work-From-Home Requirements:

  • Must reside in: FL, MO, SC, or VA
  • Quiet, private workspace
  • High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
  • Wi-Fi and hotspots are not supported
  • Must meet tech requirements before training begins


BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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