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Wfm Manager Jobs in Springfield, MO (NOW HIRING)

russcellinc

Operations Analyst

Springfield, MO · On-site

$18/hr

This role focuses on systems support, workforce management, data reporting, sales team enablement ... Analyze WFM data and performance metrics to drive strategic staffing decisions that directly ...

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Wfm Manager information

See Springfield, MO salary details

$20.9K

$55.8K

$93.2K

How much do wfm manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for wfm manager in Springfield, MO is $55,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $62,800.00 per year, depending on experience, location, and employer.

What are WFM Managers?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

What are some common challenges faced by a WFM Manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What are the key skills and qualifications needed to thrive as a WFM (Workforce Management) Manager, and why are they important?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What jobs in the US pay 300,000 a year?

Wfm Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles like Chief Operating Officers, Chief Executive Officers, or specialized professions such as surgeons, anesthesiologists, or investment bankers. High-paying jobs often require extensive experience, advanced degrees, or certifications, and may involve leadership, strategic decision-making, or technical expertise. Compensation varies based on industry, location, and company size.

What are the 4 pillars of WFM?

The four pillars of Workforce Management (WFM) are forecasting, scheduling, real-time management, and reporting. These components help WFM managers ensure optimal staffing levels, improve operational efficiency, and enhance customer service by accurately predicting demand and adjusting resources accordingly.

What is the WFM salary?

The salary for a Workforce Management (WFM) Manager typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. WFM managers often oversee scheduling, forecasting, and staffing using tools like NICE or Verint, and may require certifications in workforce management or related fields.

What does a WFM manager do?

A WFM (Workforce Management) manager oversees staffing, scheduling, and resource allocation to ensure optimal team performance and service levels. They analyze data, forecast workload, and use tools like workforce management software to plan and adjust schedules, often working closely with operations and HR teams.
What are popular job titles related to Wfm Manager jobs in Springfield, MO? For Wfm Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Wfm Manager jobs in Springfield, MO look for? The top searched job categories for Wfm Manager jobs in Springfield, MO are:
Wfm Manager jobs near you
Infographic showing various Wfm Manager job openings in Springfield, MO as of June 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $55,801 per year, or $26.8 per hour.

Operations Analyst

russcellinc

Springfield, MO • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

Why Russell Cellular?

Pay for this position is $18.00/hr.

  • Health, dental, vision, and life insurance as well as paid sick days and company holidays
  • Employer-matched 401K after 1 year
  • Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
  • Employee Assistance Programs
  • 750+ locations in 43 states employing 2,600+ employees
  • Verizon Sales discounts, sales contests, and incentives
  • Opportunity for growth and advancement through training
  • Community involvement opportunities

What will you do in your role?

The Operations Analyst plays a vital role in supporting the efficiency and performance of the TeleSales departments at Russell Cellular. This role focuses on systems support, workforce management, data reporting, sales team enablement, and recognition efforts, all aimed at helping the team function at its best.

We’re looking for someone with strong experience in call centers and/or sales team environments, who understands how to support frontline teams through data, tools, and process improvements. This position will require you to work onsite 5 days a week.

Key Responsibilities

Troubleshooting & Systems Support

    • Assist frontline team members with troubleshooting systems, tools, and equipment issues
    • Act as a liaison with the IT team when technical issues need escalation or resolution
    • Track and communicate site-wide outages and issues
    • Maintain accurate equipment inventory records and ensure accountability

Sales Enablement & Data Support

    • Support the TeleSales team by managing and optimizing lead tracking and sales data
    • Create, update, and improve reporting for key sales performance metrics
    • Assist the team in building and maintaining accurate, professional sales quotes
    • Identify opportunities to streamline data workflows and reduce administrative tasks for the sales team
    • Deploy AI-driven call monitoring to evaluate customer interactions and deliver targeted feedback at scale.
    • Analyze WFM data and performance metrics to drive strategic staffing decisions that directly increase sales conversion rates.

Recognition & Team Engagement

    • Maintain and coordinate site recognition programs (daily, weekly, monthly, quarterly)
    • Support the planning and execution of employee recognition events and initiatives

What You Bring to the Team

    • Experience working in a call center or sales support environment (required)
    • Strong organizational and communication skills
    • Comfort with data systems, reporting tools (e.g., Excel, Google Sheets), and internal platforms
    • A proactive, solution-focused mindset with attention to detail
    • Ability to work cross-functionally with departments such as IT, Human Resources, and Reporting.
    • Proven ability to operate as a true individual contributor, managing solo workflows with minimal reliance on team consensus.

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018. With over 750 locations, in 43 states, and 2,600 plus employees, our mission is to provide the best wireless experience to every customer, every time.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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