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Wfm Manager Jobs in Springfield, MO (NOW HIRING)

Operations Analyst

Springfield, MO · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role focuses on systems support, workforce management, data reporting, sales team enablement ... Analyze WFM data and performance metrics to drive strategic staffing decisions that directly ...

Operations Analyst

Springfield, MO · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role focuses on systems support, workforce management, data reporting, sales team enablement ... Analyze WFM data and performance metrics to drive strategic staffing decisions that directly ...

Wfm Manager information

See Springfield, MO salary details

$20.9K

$55.8K

$93.2K

How much do wfm manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for wfm manager in Springfield, MO is $55,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $62,800.00 per year, depending on experience, location, and employer.

What is a WFM manager?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

What are common challenges faced by a WFM manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What skills and qualifications are needed to thrive as a WFM manager?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What is the role of a Wfm Manager?

A Wfm (Workforce Management) Manager oversees staffing, scheduling, and resource allocation to ensure optimal team performance and service levels. They analyze data, use workforce management tools, and coordinate with other departments to meet operational goals efficiently.

Is a Wfm Manager career stressful?

A WFM (Workforce Management) Manager role can be stressful due to the need to balance staffing levels, meet performance targets, and handle operational challenges. The job often requires strong analytical skills, attention to detail, and the ability to adapt to changing business needs, which can contribute to work-related stress.

Is a Wfm Manager a good career?

A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations, often requiring skills in data analysis and workforce planning tools. It offers opportunities for advancement in operations and leadership, with a typical focus on improving efficiency and service levels. The role can be stable and well-compensated, especially in industries like customer service, healthcare, and technology.

What are popular job titles related to Wfm Manager jobs in Springfield, MO?

For Wfm Manager jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Wfm Manager jobs in Springfield, MO look for?

The top searched job categories for Wfm Manager jobs in Springfield, MO are:

Infographic showing various Wfm Manager job openings in Springfield, MO as of June 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $55,801 per year, or $26.8 per hour.

Payroll Administrator - Relocate to Warroad, MN

Marvin

Springfield, MO • On-site

$19 - $26/hr

Full-time

Medical, Retirement

Posted 10 days ago


Job description

Job Overview:

We are seeking a detail-oriented and dependable Payroll Administrator to join our team. This role is responsible for accurate and timely processing of hourly payrolls for one or more locations, as well as the administration of UKG and Workforce Management (WFM) systems.

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more – in addition to a relocation counselor to assist you throughout the entire journey.

Highlights of your role:
  • Coordinate and execute bi-weekly hourly payroll cycles
  • Manage payroll administration tasks including:
    • Daily entries and corrections into UKG (i.e. new hires, terminations, organizational changes)
    • Processing verifications of employment, child support, garnishment, bankruptcies and other federal/state documents
  • Maintain UKG, WFM, and related databases or spreadsheets with precision
  • Compile payroll reports as needed
  • Provide responsive and professional support to employees and leadership regarding payroll related questions
  • Uphold confidentiality of sensitive payroll data and documentation
You're a good fit if you have (or if you can):
  • Associate degree in Human Resources or related field preferred
  • Prior experience in payroll processing strongly preferred
  • Knowledge of federal and state payroll regulations and requirements preferred
  • Proficiency in Microsoft Office, especially Outlook and Excel
  • Experience with UKG and WFM systems is a plus
  • Strong organizational skills, attention to detail and accuracy
  • Excellent written and verbal communication skills
We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

  • $300 annual wellbeing account to spend on what helps you feel happy + healthy
  • Better Living Day! (a paid day off to go have some fun)
  • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
  • Giving at Marvin – participate in organized volunteer opportunities
  • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $19.00 to $26.00 per hour