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Full Time Inmate Call Monitoring Jobs in Springfield, MO

HRW Companies, LLC

LPN ***Immediate Hire***

Nixa, MO · On-site

$22.75 - $31/hr

Were excited to grow our team and have a full-time opening for an LPN at Promise Care in Nixa, MO ... call home. The LPN coordinates health care needs, evaluates and enhances program services, and ...

HRW Companies

LPN ***Immediate Hire***

Nixa, MO · On-site

$22.75 - $31/hr

We're excited to grow our team and have a full-time opening for an LPN at Promise Care in Nixa, MO ... call home. The LPN coordinates health care needs, evaluates and enhances program services, and ...

HRW Companies, LLC

LPN ***Immediate Hire***

Nixa, MO · On-site

$22.75 - $31/hr

We're excited to grow our team and have a full-time opening for an LPN at Promise Care in Nixa, MO ... call home. The LPN coordinates health care needs, evaluates and enhances program services, and ...

HRW Companies

LPN ***Immediate Hire***

Nixa, MO

$22.75 - $31/hr

We're excited to grow our team and have a full-time opening for an LPN at Promise Care in Nixa, MO ... call home. The LPN coordinates health care needs, evaluates and enhances program services, and ...

Westrock

Supv, Mfg Ops

Springfield, MO · On-site

Monitor production activities to eliminate waste and ensure adherence to production and shipping ... call ins, etc.) * Communicate effectively with all functional areas of the plant to ensure all ...

Citizens Memorial

TECH-CMH HOS Nursing Support

Bolivar, MO · On-site

$16.25 - $20.50/hr

The position is: Full-time Days 5:00 a.m. - 5:00 p.m. Job Requirements: * * Education:High School ... Employee discounts Please call Lacey Stokes at (417) 328-7194 or email lacey.stokes ...

Citizens Memorial

TECH-CMH HOS Nursing Support

Bolivar, MO · On-site

$16.25 - $20.50/hr

The position is: Full-time Days 5:00 a.m. - 5:00 p.m. Job Requirements: * * Education:High School ... Employee discounts Please call Lacey Stokes at (417) 328-7194 or email lacey.stokes ...

Camping World

Dealership SD Admin

Springfield, MO · On-site

$18.25 - $25/hr

Monitor response time on all incoming leads * Maintain a thorough knowledge of all digital ... Adhere to scripts and talking points provided for each type of phone call accepted or made

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All JobsInmate Call Monitoring JobsFull Time Inmate Call Monitoring JobsFull Time Inmate Call Monitoring Jobs in Springfield, MO

Full Time Inmate Call Monitoring information

What is a Full Time Inmate Call Monitoring job?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are the key skills and qualifications needed to thrive as a Full Time Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a Full Time Inmate Call Monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in Springfield, MO? The most popular types of Inmate Call Monitoring jobs in Springfield, MO are:
What are popular job titles related to Full Time Inmate Call Monitoring jobs in Springfield, MO? For Full Time Inmate Call Monitoring jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Full Time Inmate Call Monitoring jobs in Springfield, MO look for? The top searched job categories for Full Time Inmate Call Monitoring jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Full Time Inmate Call Monitoring jobs? Cities near Springfield, MO with the most Full Time Inmate Call Monitoring job openings:
Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Springfield, MO as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Customer Service Representative

Customer Service Representative

Digital Monitoring Products

Springfield, MO • On-site

$13.50 - $18.25/hr

Full-time

Posted 23 days ago

Job description

Description
If serving others is part of who you are, we'd love to meet you.
Some people answer phones.
Others build trust, solve problems before they're asked, and make every customer feel like they're the only customer that matters.
We're looking for the second kind.
At DMP, we've been designing and manufacturing innovative electronic security solutions in Springfield, Missouri, since 1975. As a family-owned company, we've built our reputation by delivering quality products backed by exceptional support. Our dealers rely on us every day, and our Customer Success team plays a huge role in keeping that promise. Our commitment to quality, innovation and responsive service is at the heart of everything we do.
What you'll do
This isn't a call center job where you're only measured by how quickly you get someone off the phone.
Your job is to create an outstanding experience every time someone reaches out. Sometimes that means entering an order. Sometimes it means helping troubleshoot a question. Sometimes it means following up before a customer even realizes they need help.
You'll spend your day:
  • Answering customer questions by phone, email and chat
  • Entering customer orders accurately and efficiently
  • Providing order status updates
  • Helping customers understand DMP products and services
  • Processing returns and warranty claims
  • Supporting sales territories when a sales representative is unavailable
  • Updating customer information in our CRM
  • Following up to ensure issues are fully resolved
  • Building relationships that create loyal customers

No two days look exactly the same, and that's one of the things our team enjoys most.
Who succeeds here
We're much more interested in your mindset than your résumé.
Yes, experience in customer service is great. But we've also hired incredible people from restaurants, retail, hospitality and other service-focused careers because they genuinely enjoy helping others.
The people who thrive on our team:
  • Look for ways to help before they're asked.
  • Follow through on every commitment.
  • Stay calm when problems arise.
  • Communicate with kindness and professionalism.
  • Enjoy learning new products and solving problems.
  • Pay attention to the small details because they know they matter.
  • Take ownership instead of waiting for someone else to solve the issue.
  • Believe every interaction is an opportunity to strengthen a relationship.

If you've ever been the person who noticed what someone needed before they asked, you'll probably fit in well here.
Whether you're an experienced customer service professional or just beginning your career, we're interested in people with the right attitude, strong character and a desire to grow.
What you'll find at DMP
You'll join a Customer Success team of about ten people working together across customer service, reception, outbound sales and support. We collaborate, help one another and celebrate wins together because our success depends on delivering an exceptional experience to every customer.
This is a full-time, in-person position based at our Springfield, Missouri headquarters.
If this sounds like you...
If you're looking for more than "just another customer service job"-if you want to be part of a team that values service, ownership, continuous learning and doing the right thing-we'd love to hear from you.
Come help us create customers who know they're valued every time they interact with DMP.
EOE/Vet/Disabled

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