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Call Center Operations Manager Jobs in Missouri (NOW HIRING)

SPECTRUM

Call Center Representative

Kansas City, MO · On-site

$20/hr

... operations, mobile, or telecommunications call center * Technical Skills : MS Office, computer skills, typing * Skills : Communication, organization, time management, multi-tasking, customer service

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Call Center Operations Manager information

See Missouri salary details

$29.5K

$69.1K

$127.1K

How much do call center operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center operations manager in Missouri is $69,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $85,400.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Missouri?

The most popular types of Call Center Operations jobs in Missouri are:

What are popular job titles related to Call Center Operations Manager jobs in Missouri?

For Call Center Operations Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Missouri look for?

The top searched job categories for Call Center Operations Manager jobs in Missouri are:

What cities in Missouri are hiring for Call Center Operations Manager jobs?

Cities in Missouri with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in MO?

For Call Center Operations Manager jobs in MO, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Missouri as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $69,119 per year, or $33.2 per hour.

Appointment Coordinator | Medical Call Center Specialist

MLee Medical Employment

Lenox, MO • On-site

$72K - $72K/yr

Other

Posted 4 days ago

Job description

Join a dedicated healthcare team serving the heart of the Midwest region. This role focuses on scheduling patient appointments, supporting operations through training and mentoring new staff, and maintaining accurate contact information. You will also make next-day appointment reminder calls and assist with patient account balance inquiries to support the medical business office.
Key Responsibilities

  • Support call center operations to enhance patient satisfaction and loyalty.
  • Increase patient appointments through excellent customer service and effective use of technology.
  • Project a professional and positive image during phone interactions.
  • Handle distressed callers with patience and empathy, resolving issues or escalating when necessary.
  • Contribute to team goals and continuously update job knowledge through educational opportunities.
  • Maintain office equipment functionality by following procedures and reporting issues.

Education
High school diploma or equivalent required. Preferred candidates will have graduated from an accredited medical receptionist or similar program, or have two years of experience in healthcare or customer service.
Experience
At least two years of experience in a general medical office or call center environment is required. Clinic experience is preferred.
Certifications
Medical secretary or other medical technician/specialist certification from an accredited program is preferred.
Mental and Physical Requirements
Ability to communicate detailed information clearly, maintain focus in a busy call center environment, and possess excellent computer skills. Minimum typing speed of 60 words per minute is required. Knowledge of medical terminology and scheduling is preferred. Occasionally lifting items up to 10 pounds and safe operation of a vehicle are necessary.
Working Conditions
Typical call center environment working closely with patients, providers, and clinical and support staff in a regional healthcare setting.
McCall and Lee logo

About McCall and Lee

Sourced by ZipRecruiter

McCall and Lee is a well-known and reputable company, headquartered in Austin, Texas, United States. Operating in the healthcare industry, their primary services center around professional recruiting and executive search. They cater to the needs of various levels of medical practitioners and executive positions for healthcare establishments. McCall and Lee is founded on the premise of filling healthcare vacancies with the most suitable and competent professionals to ensure top-quality medical service delivery. Their core value revolves around integrity, excellence, commitment, and customer satisfaction.

Industry

Recruiting and staffing services and human resources consulting services

Company size

11 - 50 Employees

Headquarters location

Austin, TX, US

Social media

Facebook

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