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Call Center Operations Manager Jobs in Missouri (NOW HIRING)

OOIDA

Call Center Representative I

Grain Valley, MO

$14.25 - $17.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... operations by keeping information confidential * Understands the billing process and how that ... Knowledge of AS400 and Content Manager * Knowledge of the trucking industry * Bilingual (English ...

BJC

Call Center Rep- Evenings

Saint Louis, MO · On-site

$15.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... resources to help you manage your physical, emotional, social and financial well-being.

Gainwell Technologies

MO · Hybrid

$95K - $121K/yr

  • Medical

  • Life

  • Retirement

  • PTO

In this role, you'll oversee daily contact center operations, develop leaders, strengthen client ... Build, coach, and develop managers, supervisors, and frontline employees while fostering a culture ...

Meagan Wade - State Farm Agent

$18 - $22/hr

  • PTO

Paid time off You May Be a Great Fit as an Operations Manager at Meagan Wade State Farm if: * You're the person people call first when life goes sideways - calm, steady, and ready to help. * You ...

Gainwell Technologies LLC

MO · Hybrid

$95K - $121K/yr

  • Medical

  • Life

  • Retirement

  • PTO

In this role, you'll oversee daily contact center operations, develop leaders, strengthen client ... Build, coach, and develop managers, supervisors, and frontline employees while fostering a culture ...

BJC HealthCare

Call Center Rep- Evenings

Saint Louis, MO · On-site

$14.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... resources to help you manage your physical, emotional, social and financial well-being ... Role Purpose Responsible for providing call center services by assisting internal and external ...

Jobtailor

Senior Product Manager, Voice

California, MO · On-site

$130 - $170/hr

Our customers are agentifying their customer experience and call center operations, and want voice ... Manage the commercial relationships with our third-party voice technology providers and partners ...

BJC HealthCare

Call Center Rep- Evenings

Saint Louis, MO · On-site

$17.50 - $23.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join the Telecommunications department as a Call Center Rep on our flagship academic campus ... resources to help you manage your physical, emotional, social and financial well-being.

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and ... The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM. Supplemental Pay?

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Missouri

Call Center Operations Manager information

See Missouri salary details

$29.5K

$69.1K

$127.1K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Missouri is $69,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $85,400.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Missouri?

The most popular types of Call Center Operations jobs in Missouri are:

What are popular job titles related to Call Center Operations Manager jobs in Missouri?

For Call Center Operations Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Missouri look for?

The top searched job categories for Call Center Operations Manager jobs in Missouri are:

What cities in Missouri are hiring for Call Center Operations Manager jobs?

Cities in Missouri with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in MO?

For Call Center Operations Manager jobs in MO, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $69,119 per year, or $33.2 per hour.

Call Center Representative I

Owner-Operator Independent Drivers Association

Grain Valley, MO • On-site

$14.25 - $17.75/hr

Other

Medical, Dental, Retirement, PTO

Posted 6 days ago

Job description

As an Accounting Call Center Representative at OOIDA, you will play a crucial role in providing exceptional customer service and support related to accounting and financial matters. You will be responsible for handling inbound calls, assisting members with accounting inquiries, resolving billing issues, and ensuring accurate financial transactions. This role requires strong attention to detail and excellent communication skills
Benefits

  • Employee Medical & Dental Insurance available the first of the month after 60 days of employment and a low deductible
  • Vacation and personal time after 60 days
  • 401K - employer matches half up to 10%
  • Casual dress attire
  • Tuition assistance
  • On-site fitness and daycare center
Responsibilities
  • Takes a high volume of incoming and outgoing phone calls
  • Collects payments using various methods while maintaining customer confidence and protects operations by keeping information confidential
  • Understands the billing process and how that relates to the payment application, and is able to effectively communicate that information to internal and external customers
  • Works to back-up other billing jobs and secondary duties where cross training is complete
Required
  • High school diploma or GED
  • Microsoft Office Suite experience
Helpful
  • Knowledge of AS400 and Content Manager
  • Knowledge of the trucking industry
  • Bilingual (English, Spanish)

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