ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Hawaii (NOW HIRING)

DatamanUSA, LLC

Trainer

Honolulu, HI · On-site

... operational staff. *) Develop and execute change management strategies, stakeholder analyses ... related Call Center technologies. *) 3-5 years of experience in change management, project ...

New

APOLLO FREIGHT INC

Operations Manager

Honolulu, HI · On-site

Our LAX branch is our flagship location and the nerve center of our U.S. operations. The Opportunity We are seeking a driven, detail-oriented Operations Manager to lead day-to-day operations at our ...

The Twin Fin

Reservations Operations Manager

Honolulu, HI · On-site

$72K - $75K/yr

The Reservations Operations Manager serves as a liaison between the third party call center, Sales, Revenue Management, Front Office, and Accounting to ensure accurate reservation management ...

New

ABM Industries, Inc.

Operations Manager

Honolulu, HI · On-site

$55K - $70K/yr

Leads Project Managers and Supervisors to ensure conformance to contract requirements. Develops and ... If you have a disability and need assistance in completing the employment application, please call ...

yhata

WILL CALL

Honolulu, HI

$17/hr

Responsible for the accurate and timely fulfillment of customer delivery and Will Call orders in ... Support receiving dock operations by contributing to workload management during slower periods.

ABM

Operations Manager

Honolulu, HI

$55K - $70K/yr

Leads Project Managers and Supervisors to ensure conformance to contract requirements. Develops and ... If you have a disability and need assistance in completing the employment application, please call ...

Pizza Hut

Customer Service Representative

Waipahu, HI · On-site

$16 - $21.75/hr

PURPOSE Performs duties within the Call Center which include communication with guests, inputting customer orders, processing payments, and other duties as assigned to support Call Center operations.

next page

Showing results 1-20

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Hawaii

Call Center Operations Manager information

See Hawaii salary details

$32.7K

$76.6K

$140.8K

How much do call center operations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for call center operations manager in Hawaii is $76,558.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $94,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are popular job titles related to Call Center Operations Manager jobs in Hawaii? For Call Center Operations Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Hawaii look for? The top searched job categories for Call Center Operations Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Call Center Operations Manager jobs? Cities in Hawaii with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in HI? For Call Center Operations Manager jobs in HI, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Customer Call Center Lead

Customer Call Center Lead

American Savings Bank

Honolulu, HI • On-site

$24 - $24.50/hr

Other

Posted 15 days ago

American Savings Bank rating

8.5

Company rating: 8.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

30th of 149 rated banks

Job description

Primary Purpose of Job

Provides outstanding customer service in the Customer Banking Center (CBC) by addressing questions and/or issues from customers and teammates and resolves more complex client issues and partners with CBC Managers in preparing for and leading team huddles and various team/department activities. Strives to deepen the customer relationship by identifying appropriate products & services and refers customers to other Bank representatives, as appropriate.

Major Job Accountabilities

  • Intakes customer inquiries within the Customer Banking Center, addressing customer inquiries in a professional and courteous manner. Researches situations, as necessary, to resolve concerns. May be called upon to handle escalated interactions, as situation warrants.
  • Ensures that all information pertaining to customer interactions is appropriately documented in Customer Banking Center systems in order to analyze patterns and trends in the customer experience.
  • Identifies opportunities to deepen the customer relationship by recommending bank products and/or services to meet the customer needs. Refers customers to other bank representatives, as appropriate.
  • Supports the onboarding and training of new CBC Representatives, assisting with questions/issues that arise, and providing guidance on how to handle various customer issues.
  • Provides oversight/approvals for client fee/service charges and reversals/waivers provided by CBC representatives. Monitors, advises, and resolves operational exceptions such as customer verification, fraud, various limit increases, etc.
  • Performs work at the assigned work location.


Experience Required

  • Minimum three (3) years of experience in Customer Service for a retail or financial institution (call center or other customer-facing role).


Required Skills or Training

  • Demonstrated customer service skills that include proven ability to handle difficult customer interactions.
  • Demonstrated time management skills, and completing tasks in a proactive manner with a sense of urgency.
  • Excellent verbal and written communication skills.
  • Proficient in the use of Microsoft Office (Word, Outlook).
  • Possesses basic mathematical skills and is proficient in the use of calculators.

EOE, including disability/veterans


At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

What American Savings Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom