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Call Center Operations Manager Jobs in Hawaii (NOW HIRING)

Pizza Hut

Customer Service Representative

Waipahu, HI · On-site

$16 - $21.75/hr

PURPOSE Performs duties within the Call Center which include communication with guests, inputting customer orders, processing payments, and other duties as assigned to support Call Center operations.

Y. Hata & Co., Ltd.

WILL CALL

Honolulu, HI · On-site

$17/hr

Responsible for the accurate and timely fulfillment of customer delivery and Will Call orders in ... Support receiving dock operations by contributing to workload management during slower periods.

TEKsystems

Branch Call Support Consultant

Honolulu, HI

$24 - $28/hr

Branch Call Support Consultant Honolulu, HI | Contract-to-Hire Are you a calm and confident problem ... Contact center or branch support experience * Experience supporting operational or service-related ...

TEKsystems

Branch Call Support Consultant

Honolulu, HI

$24 - $28/hr

Branch Call Support Consultant Honolulu, HI | Contract-to-Hire Are you a calm and confident problem ... Contact center or branch support experience * Experience supporting operational or service-related ...

Y. Hata & Co., Limited

WILL CALL

Honolulu, HI · On-site

$17/hr

Responsible for the accurate and timely fulfillment of customer delivery and Will Call orders in ... Support receiving dock operations by contributing to workload management during slower periods.

ssagroup

$22.25 - $28.50/hr

We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Position Title: Assistant Food Service Operations Manager Reports to: Food Service Operations Manager ...

ssagroup

$22.25 - $28.50/hr

We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Position Title: Assistant Food Service Operations Manager Reports to: Food Service Operations Manager ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Hawaii

Call Center Operations Manager information

See Hawaii salary details

$32.7K

$76.6K

$140.8K

How much do call center operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center operations manager in Hawaii is $76,558.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $94,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Hawaii? For Call Center Operations Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Hawaii look for? The top searched job categories for Call Center Operations Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Call Center Operations Manager jobs? Cities in Hawaii with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in HI? For Call Center Operations Manager jobs in HI, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Hawaii as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,558 per year, or $36.8 per hour.

Customer Service Representative

Pizza Hut

Waipahu, HI • On-site

$16 - $21.75/hr

Full-time

Re-posted 3 days ago

Pizza Hut rating

4.5

Company rating: 4.5 out of 10

Based on 1,440 frontline employees who took The Breakroom Quiz

19th of 20 rated casual dining restaurants

Job description

PURPOSE
Performs duties within the Call Center which include communication with guests, inputting customer orders, processing payments, and other duties as assigned to support Call Center operations.
KEY ACCOUNTABILITIES
Essential Functions
• Answer telephone quickly within Pizza Hut guidelines
  • Clearly communicate to customers all specials and promotions
  • Follow up on customer orders and report issues to MIC
  • Accurately record customer orders on to POS system
  • Communicate to store personnel any special requests
  • Keep cubicle and work area clean and organized at all times

Safety
• Ensure that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibility.
Other Functions
• Performs other duties as assigned.
This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.
At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.

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About Pizza Hut

Sourced by ZipRecruiter

At Pizza Hut, we don’t just make pizza. We make people happy. Pizza Hut was built on the belief that pizza night should be special, and we carry that belief into everything we do. With more than 60 years of experience under our belts, we understand how to best serve our customers through tried and true service principles: We create food we’re proud to serve and deliver it fast, with a smile.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

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