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Call Center Operations Manager Jobs in Hawaii (NOW HIRING)

Aqua Engineers Inc.

Operations Manager

Wahiawa, HI · On-site

$53.70 - $68.51/hr

Responsible for managing and directing the water and/or wastewater operations department ... Is required to respond to emergency call outs. * Has ability to perform heavy lifting (50#) and ...

Amentum

Warehouse Operations Manager

Waipahu, HI · On-site

$135K - $165K/yr

Amentum is seeking a dynamic, mission-driven Warehouse Operations Manager to oversee warehouse ... Military distribution center or commercial 3PL experience. * HAZMAT/MHE; Lean Six Sigma, OSHA ...

New

APOLLO FREIGHT INC

Operations Manager

Honolulu, HI · On-site

Our LAX branch is our flagship location and the nerve center of our U.S. operations. The Opportunity We are seeking a driven, detail-oriented Operations Manager to lead day-to-day operations at our ...

Apollo Freight

Operations Manager

Honolulu, HI · On-site

Our LAX branch is our flagship location and the nerve center of our U.S. operations. The Opportunity We are seeking a driven, detail-oriented Operations Manager to lead day-to-day operations at our ...

yhata

WILL CALL

Honolulu, HI · On-site

$17/hr

Responsible for the accurate and timely fulfillment of customer delivery and Will Call orders in ... Support receiving dock operations by contributing to workload management during slower periods.

Y. Hata & Co., Ltd.

WILL CALL

Honolulu, HI · On-site

$17/hr

Responsible for the accurate and timely fulfillment of customer delivery and Will Call orders in ... Support receiving dock operations by contributing to workload management during slower periods.

Socket.dev

Clinic Operations Manager

Waianae, HI · On-site

The Clinic Operations Manager (COM) has administrative oversight and is directly responsible for ... This position is a member of the Health Center's Department Head Committee and participates ...

Pizza Hut

Customer Service Representative

Waipahu, HI · On-site

$16 - $21.75/hr

PURPOSE Performs duties within the Call Center which include communication with guests, inputting customer orders, processing payments, and other duties as assigned to support Call Center operations.

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Call Center Operations Manager information

See Hawaii salary details

$32.7K

$76.6K

$140.8K

How much do call center operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center operations manager in Hawaii is $76,558.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $94,500.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Hawaii?

For Call Center Operations Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Hawaii look for?

The top searched job categories for Call Center Operations Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Call Center Operations Manager jobs?

Cities in Hawaii with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in HI?

For Call Center Operations Manager jobs in HI, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Hawaii as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $76,558 per year, or $36.8 per hour.

Supervisor, Customer Relations Quality Assurance

Honolulu, HI • On-site

HMSA
Insurance Services • 1 - 5K employees
Learn more about HMSAexternal

Other

Re-posted 2 days ago

Job description

  1. Oversee and manage the quality assurance program for Customer Relations contact center operations. Conduct and/or supervise live call monitoring and recorded interaction reviews to evaluate service quality, policy compliance, call flow, accuracy, professionalism, and customer experience. Ensure consistent application of quality standards, scoring methodologies, and evaluation guidelines across all audits. Validate adherence to approved scripts, workflows, regulatory requirements, and organizational standards.
    Provide timely, constructive feedback to agents and Customer Relations Business Specialists based on quality assurance findings. Partner with supervisors and team leaders to support effective coaching plans and corrective action strategies. Identify individual and systemic performance gaps and recommend targeted coaching, refresher training, or process improvements. Support a culture of continuous learning, accountability, and service excellence.
  2. Analyze the effectiveness of Customer Relations training programs by reviewing post-training performance data, quality scores, and operational outcomes. Assess the quality and effectiveness of training design elements, including learning objectives, course content, exercises, simulations, and assessments. Review and evaluate training exams, quizzes, and performance-based evaluations to ensure they accurately measure job readiness and knowledge transfer. Identify gaps between training outcomes and on-the-job performance and provide actionable recommendations for improvement. Partner with Training leadership and trainers to recommend enhancements to curriculum, instructional methods, assessments, and reinforcement strategies. Support validation of training effectiveness through calibration sessions, quality audits, and performance trend analysis.
  3. Collaborate with Training, Operations, and leadership to design and implement quality improvement initiatives. Contribute to the development and maintenance of standard operating procedures, scripts, job aids, and quality guidelines. Support the evaluation of training effectiveness and recommend enhancements based on QA trends. Participate in cross-functional projects aimed at improving efficiency, compliance, and customer experience. Collaborate with Training and Customer Relations leadership to evaluate and improve training program effectiveness by analyzing quality results, performance metrics, and assessment outcomes.
  4. Directly supervise Customer Relations Business Specialists, including workload management, performance evaluation, coaching, and professional development. Ensure QA staff are calibrated, trained, and aligned on quality standards and evaluation expectations. Facilitate QA calibration sessions to ensure scoring accuracy and consistency. Serve as a subject matter expert for quality standards, monitoring practices, and customer experience expectations.
  5. Conduct regular audits of call center operations, quality results, and agent performance trends. Analyze QA data and operational metrics to identify trends, risks, and opportunities for improvement. Develop and deliver reports on key performance indicators, including but not limited to:
    • Quality scores
    • Average handle time
    • Call resolution
    • Customer satisfaction metrics
  6. Present insights and recommendations to Customer Relations leadership and cross-functional partners.
  7. Perform other related duties and special assignments as required to support Customer Relations and organizational objectives.

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