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Remote Contact Center Engineer Jobs in Hawaii (NOW HIRING)

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Radiologist - Remote - 850K

Honolulu, HI · On-site +1

$750K - $850K/yr

Contact: Raymond Stiles (843-574-8233) raymond@nowhealthcare.org About the Group: * Founded in 1999 ... Largest radiology center in Guam for last 20 years and reads all imaging for the 2 civilian ...

Stantec

Facility Assessor/Inspector (Remote)

Honolulu, HI · On-site +1

$77K - $112K/yr

Position will report to a Stantec office and is eligible for remote/hybrid work arrangement. The ... of Engineers Engineer Research and Development Center's Construction Engineering Research ...

Stantec

Facility Assessor/Inspector (Remote)

Honolulu, HI · On-site +1

$77K - $112K/yr

Position will report to a Stantec office and is eligible for remote/hybrid work arrangement. The ... of Engineers Engineer Research and Development Center's Construction Engineering Research ...

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Remote Contact Center Engineer information

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are popular job titles related to Remote Contact Center Engineer jobs in Hawaii?

For Remote Contact Center Engineer jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in Hawaii look for?

The top searched job categories for Remote Contact Center Engineer jobs in Hawaii are:

What cities in Hawaii are hiring for Remote Contact Center Engineer jobs?

Cities in Hawaii with the most Remote Contact Center Engineer job openings:

Remote Contact Center Engineer jobs near you

Senior GCP DevOps Engineer | Remote in Hawaii

Tech Holding

Honolulu, HI • Remote

$128K - $164K/yr

Full-time

Posted 19 days ago

Job description

About us:

Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.

The Role:

We are seeking a Senior GCP DevOps Engineer or Cloud Engineer to support the design, implementation, and ongoing improvement of cloud infrastructure and DevOps practices within Google Cloud Platform. This is a remote position, but candidates must be located in Hawaii. The role will require working later hours, with regular availability until approximately 6:00 PM or 7:00 PM Hawaii Standard Time.
The ideal candidate will have hands-on experience working with GCP environments, cloud infrastructure, automation, deployments, and production systems. We are open to candidates with different cloud and DevOps backgrounds who can demonstrate strong technical fundamentals and the ability to learn quickly.

Key Responsibilities:

  • Design, build, and maintain secure and scalable cloud infrastructure within Google Cloud Platform
  • Support the deployment, monitoring, reliability, and performance of cloud-based applications and services
  • Develop and improve infrastructure automation and deployment processes
  • Build and maintain CI/CD pipelines
  • Partner with engineering teams to streamline application releases and cloud operations
  • Monitor production environments and assist with troubleshooting, incident response, and root cause analysis
  • Help improve cloud security, access controls, logging, monitoring, and operational standards
  • Identify opportunities to improve infrastructure reliability, scalability, and cost efficiency
  • Create and maintain technical documentation, runbooks, and operational procedures
  • Collaborate with distributed technical teams across different locations and time zones

Required Skills:

  • Professional experience in DevOps, cloud engineering, site reliability engineering, platform engineering, or a related discipline
  • Hands-on experience with Google Cloud Platform or comparable cloud infrastructure
  • Experience supporting cloud-based applications and production environments
  • Familiarity with infrastructure as code tools such as Terraform
  • Experience with CI/CD pipelines and deployment automation
  • Understanding of containers and technologies such as Docker or Kubernetes
  • Experience with scripting or automation using Python, Bash, or a similar language
  • Familiarity with cloud monitoring, logging, networking, security, and access management
  • Strong troubleshooting and problem-solving skills
  • Ability to communicate and collaborate effectively with remote and distributed teams
  • Must be located in Hawaii
  • Must be able to regularly work until approximately 6:00 PM or 7:00 PM Hawaii Standard Time

Nice to have:

  • Experience with GCP services such as Compute Engine, Cloud Run, Google Kubernetes Engine, Cloud Storage, Cloud SQL, IAM, or Cloud Monitoring
  • Experience supporting Kubernetes-based environments
  • Familiarity with GitHub Actions, GitLab CI, Jenkins, or similar CI/CD tools
  • Experience working with highly available or business-critical systems
  • Familiarity with cloud cost optimization, security best practices, or disaster recovery
  • Google Cloud or other relevant cloud certifications
Employment type:
  • Contract

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

#LI-Remote

Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR