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Call Center Manager Jobs in Oregon (NOW HIRING)

GT Independence

Call Center Specialist I

Salem, OR · On-site

$18.50 - $19.50/hr

As a Call Center (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Manage DocuSign accounts and support issues from the operations staff and customers * Ensure all ...

Oregon Pacific Bank

Call Center Rep I

Florence, OR · On-site

Experience: 1 year customer service or call center experience. General banking knowledge preferred ... Responsible to the Operations Support Manager for the fulfillment of functions and responsibilities ...

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Call Center Manager information

See Oregon salary details

$31.2K

$67.5K

$115.8K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Oregon is $67,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $79,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Oregon?

The most popular types of Call Center jobs in Oregon are:

What are popular job titles related to Call Center Manager jobs in Oregon?

For Call Center Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Oregon look for?

The top searched job categories for Call Center Manager jobs in Oregon are:

What cities in Oregon are hiring for Call Center Manager jobs?

Cities in Oregon with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,490 per year, or $32.4 per hour.

Call Center Specialist I

GT Independence

Salem, OR • On-site

$18.50 - $19.50/hr

Full-time

PTO

Re-posted 27 days ago

GT Independence rating

6.4

Company rating: 6.4 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

91st of 246 rated social care providers

Job description

Make a Meaningful Impact Every Day!
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission: To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

As a Call Center (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

Tasks and Responsibilities

  • Make and receive phone calls to support external and internal stakeholders
  • Enter information into databases, such as a call log, for effective record keeping
  • Prepare and send documents via DocuSign or email
  • Ensure the proper naming and saving of documents in the document management system
  • Assist customers in returning documents
  • Manage DocuSign accounts and support issues from the operations staff and customers
  • Ensure all compliance standards are met for audit purposes
  • Timesheet reviewing and time tracking
  • Accurately and efficiently complete payroll checklists for assigned agencies
  • Work with your team leader to identify strategies for reducing errors
  • Collaborate with your team to resolve rejected timesheet issues

EDUCATION

  • High School Diploma or GED required
  • Associate degree preferred

WORK ENVIRONMENT

  • Work is performed in a typical office setting. 


As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are selfmotivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

_______________________

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

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