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Call Center Manager Jobs in Oregon (NOW HIRING)

Bath Concepts

Call Center Manager

Portland, OR

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

Bath Concepts

Call Center Manager

Portland, OR

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

Skill Demand

Call Center Representative

Portland, OR · On-site

$45K - $55K/yr

Team members are trusted to manage complex customer inquiries, support detailed program processes ... Have 3+ years of call or contact center experience * Are known for your strong work ethic and ...

Gateway Communications

Be Seen First

Call Center Representative

Gresham, OR · On-site

$18 - $20/hr

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... Great management team and co-workers. I get to help raise funds for homeless people, animals and ...

Gateway Communications

Be Seen First

Call Center Representative

Portland, OR · On-site

$18 - $20/hr

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... Great management team and co-workers. I get to help raise funds for homeless people, animals and ...

Inizio Engage

Manager, Contact Center Operations

OR · On-site

$67K - $124K/yr

The Regional Call Center Manager, in collaboration with the Business Unit Director, must ensure that agreed client objectives are met or exceeded in a manner that is fiscally responsible for both the ...

New

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Leslie's Poolmart, Inc.

Call Center - OHT

Beaverton, OR · On-site

$19 - $21/hr

Call Center Representative Dive in to a new career with a Leslie's company: Oregon Hot Tub is ... Collaborate with team members and management to improve customer experience and service processes ...

Humana

OR · On-site

$19.24/hr

The Medicare Call Center Rep performs varied activities and moderately complex administrative ... You must have prior experience managing multiple or competing priorities, including use of multiple ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Oregon

Call Center Manager information

See Oregon salary details

$31.2K

$67.5K

$115.8K

How much do call center manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center manager in Oregon is $67,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $79,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Oregon? The most popular types of Call Center jobs in Oregon are:
What are popular job titles related to Call Center Manager jobs in Oregon? For Call Center Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Oregon look for? The top searched job categories for Call Center Manager jobs in Oregon are:
What cities in Oregon are hiring for Call Center Manager jobs? Cities in Oregon with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $67,490 per year, or $32.4 per hour.

Call Center Manager

Bath Concepts Independent Dealers

Bend, OR • On-site

Full-time

Re-posted 6 days ago

Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

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