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Call Center Manager Jobs in Oregon (NOW HIRING)

Humana

Medicare Call Center Representative

OR · On-site +1

$19.24/hr

The Medicare Call Center Rep performs varied activities and moderately complex administrative ... You must have prior experience managing multiple or competing priorities, including use of multiple ...

Humana

Medicare Call Center Representative

OR · On-site +1

$19.24/hr

The Medicare Call Center Rep performs varied activities and moderately complex administrative ... You must have prior experience managing multiple or competing priorities, including use of multiple ...

Leslie's Poolmart, Inc.

Call Center - OHT

Hillsboro, OR

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Leslie's

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Grants Pass Toyota

Automotive Call Center Agent

Grants Pass, OR · On-site

$14.50 - $19.25/hr

As an Automotive Call Center Agent, you'll be the first point of contact for customers eager to ... Help maintain records going into the dealership management system and scheduler. * Keep abreast of ...

Grants Pass Toyota

Automotive Call Center Agent

Grants Pass, OR · On-site

$14.50 - $19.25/hr

As an Automotive Call Center Agent, you'll be the first point of contact for customers eager to ... Help maintain records going into the dealership management system and scheduler. * Keep abreast of ...

Dabella

Part Time Call Center

Hillsboro, OR

$17.50 - $21.75/hr

APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center, insurance, or telemarketing and let's kickstart your journey to success! Learn more about DaBella and join ...

DaBella

Part Time Call Center

Hillsboro, OR · On-site

$17.50 - $21.75/hr

APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center, insurance, or telemarketing and let's kickstart your journey to success! Learn more about DaBella and join ...

Dabella

Call Center Representative

Hillsboro, OR · On-site

$17.50 - $21.75/hr

... call center, insurance, or telemarketing and let's kickstart your journey to success! Learn more about DaBella and join the revolution at #97124CC

DaBella

Call Center Representative

Hillsboro, OR · On-site

$17.50 - $21.75/hr

... call center, insurance, or telemarketing and let's kickstart your journey to success! Learn more about DaBella and join the revolution at #97124CC

GT Independence

Call Center Specialist I

Salem, OR · On-site

$16.50 - $20.75/hr

As a Call Center (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Manage DocuSign accounts and support issues from the operations staff and customers * Ensure all ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Oregon

Call Center Manager information

See Oregon salary details

$31.2K

$67.5K

$115.8K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Oregon is $67,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $79,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Oregon?

The most popular types of Call Center jobs in Oregon are:

What are popular job titles related to Call Center Manager jobs in Oregon?

For Call Center Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Oregon look for?

The top searched job categories for Call Center Manager jobs in Oregon are:

What cities in Oregon are hiring for Call Center Manager jobs?

Cities in Oregon with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,490 per year, or $32.4 per hour.

Call Center Representative

Lever Organic

Portland, OR

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Key responsibilities

  • Manage inbound and outbound calls to assist homeowners and provide customer service.

  • Schedule appointments for consultations by making outbound calls to warm leads and guiding homeowners through the scheduling process.

  • Maintain accurate records of customer interactions in the CRM system and coordinate with the sales team to ensure smooth customer handoff.

Job description

Our Story
 
We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us.

At Renewal by Andersen of Oregon, we are committed to creating exceptional experiences for homeowners while delivering premium window and door replacement solutions. We are currently seeking enthusiastic and goal-driven Inside Sales Center (ISC) Representatives to join our expanding Portland-based team. This position is perfect for individuals who enjoy helping customers, working in a fast-paced environment, and earning great bonuses while doing it.
 
As an ISC Representative, you will be responsible for managing inbound and outbound calls, scheduling appointments, and ensuring a seamless experience for homeowners. This is a fantastic opportunity to grow your career within a well-established and supportive organization.
 
 
What's in it for You?
  • Strong Base Pay + Incentives: Earn $18–$21 per hour, plus performance-based bonuses paid with each paycheck. Top performers can earn $45,000–$70,000 in annual total compensation (OTE).
  • Consistent & Flexible Schedule: Full-time schedules with 40 hours per week and flexibility to work mornings or evenings. Once your schedule is set, you can count on a consistent routine that works for you.
  • Comprehensive Benefits Package: Full-time employees are eligible for medical, dental and vision coverage, with HSA and FSA options and an employer HSA contribution. Additional voluntary benefits include life insurance, long-term disability and supplemental health plans.
  • 401(k) with Company Match: Plan for your future with a 4% company match.
  • Paid Time Off & Holidays: Enjoy PTO and paid holidays to help you recharge and make time for what matters most.
  • Training & Career Growth: Start with a structured two-week training program and ongoing coaching designed to help you succeed. The ISC role is just the beginning, with opportunities to grow your career within the company.
  • Company Mission: Join a nationally recognized brand with more than 120 years of success, built on quality, integrity and giving back to the communities we serve.
What will You do?
  • Customer Engagement: Serve as the first point of contact for homeowners via inbound calls, delivering exceptional service and building trust.
  • Appointment Scheduling: Make outbound calls to warm leads from internal databases (no cold calling) and schedule consultations for our sales team.
  • Customer Experience: Guide homeowners through the scheduling process while providing a professional and welcoming experience on every call.
  • Record Management: Maintain accurate and up-to-date customer interactions in the CRM system.
  • Team Collaboration: Coordinate closely with the sales team to ensure accurate calendar placement and a smooth customer handoff.
  • Additional Duties: Assist with special projects and tasks as assigned by leadership.
What are We looking for?
  • Experience: Minimum of 1 year in customer service, call center, or sales preferred.
  • Communication: Fluent in English, with clear, professional verbal communication skills and strong phone etiquette. Bilingual Spanish skills are a strong plus! 
  • Performance Mindset: Motivated to meet performance goals and receptive to coaching and feedback.
  • Technical Skills: Basic computer proficiency, comfort navigating multiple screens, and the ability to quickly learn internal systems.
  • Organizational Skills: High attention to detail and the ability to multitask in a fast-paced environment.
  • Reliable Commute: Ability to reliably commute to and from our Tualatin office.
Physical Requirements
  • Work Environment: On-site, in a dynamic office/call center setting with moderate noise level.
  • Activity: Approximately 90% of time spent sitting at a desk, using a computer and phone.
  • Schedule: Must be available to work at least one weekend day (Saturday or Sunday).
Join Us:
Joining Renewal by Andersen of Oregon's Inside Sales Center means becoming part of a growing and energized team that prioritizes employee development, performance rewards, and customer satisfaction. If you are goal-oriented, service-driven, and thrive in a team-oriented environment, we invite you to apply and grow your career with us today!

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. 
 
Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.
 
Additional information? Feel free to visit our career page at https://www.tiffee.com/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.