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Call Center Director Jobs in Oregon (NOW HIRING)

Bath Concepts

Call Center Manager

Portland, OR · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

Women's Care

Call Center Representative

Eugene, OR · On-site

$17.96 - $21.64/hr

Our busy women's health clinic is searching for a Call Center Representative who thrives in a fast-paced environment, enjoys helping patients, and can keep their cool when the phones are ringing ...

Gateway Communications

Be Seen First

Call Center Representative

Gresham, OR · On-site

$18 - $20/hr

Call Center Representative (Fundraising for Charities) $18 - $20!!!!! HIRING NOW - Love what you do and the team you do it with! NE Portland - Gateway Communications Compensation $18 to $20 Hourly ...

Gateway Communications

Be Seen First

Call Center Representative

Portland, OR · On-site

$18 - $20/hr

Call Center Representative (Fundraising for Charities) $18 - $20!!!!! HIRING NOW - Love what you do and the team you do it with! NE Portland - Gateway Communications Compensation $18 to $20 Hourly ...

Skill Demand

Call Center Representative

Portland, OR · On-site

$45K - $55K/yr

** Call Center Representative ** ** Location: Portland Metro Area ** ** Hybrid Position: Monday & Friday Remote, Tuesday-Thursday Downtown Portland Office ** ** Salary Range: $45,000-$55,000 ** About ...

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Tigard, OR

$17 - $21.25/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Oregon

Call Center Director information

See Oregon salary details

$46.5K

$108.9K

$169.2K

How much do call center director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center director in Oregon is $108,912.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,500.00 and $126,900.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Oregon? The most popular types of Call Center jobs in Oregon are:
What are popular job titles related to Call Center Director jobs in Oregon? For Call Center Director jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Oregon look for? The top searched job categories for Call Center Director jobs in Oregon are:
What cities in Oregon are hiring for Call Center Director jobs? Cities in Oregon with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Oregon as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $108,912 per year, or $52.4 per hour.

Center Director

Lindamood-Bell Learning Processes

Portland, OR • On-site

$85K - $87K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description


We are looking for an energetic and positive Learning Center Director with strong communication skills and a passion for helping students succeed to lead the team at our Portland, OR Lindamood-Bell® Learning Center. Join us as we teach students of all ages to read and comprehend to their potential!
Leading a team of skilled educators, the Center Director oversees the daily operation of the learning center, managing client and professional relationships and employee performance. The Center Director provides stellar customer service while engaging and following up with clients to increase student enrollment. In addition, the Center Director represents Lindamood-Bell to the community by presenting at conferences, events, and schools and developing and maintaining professional relationships. This is a regular, full-time position.
Qualifications:
  • Bachelor's degree or higher
  • Management and sales experience preferred
  • Polished and dynamic public speaker
  • Strong oral and written communication skills
  • Passion for education and implementation of Lindamood-Bell instruction

Responsibilities:
  • Implement and ensure quality delivery of Lindamood-Bell's instruction at the Learning Center.
  • Answer information inquiries to discuss Lindamood-Bell instruction options with prospective clients.
  • Evaluate students' learning profiles to provide accurate recommendations for Lindamood-Bell® instruction, based on evaluations.
  • Perform testing consultations with potential clients and follow up with clients after consultations to facilitate enrollment.
  • Manage a team of instructional and operational staff and provide appropriate professional development for team members.
  • Achieve specific enrollment goals to maintain profitability at the local level, and contribute to the company as a whole.
  • Host Lindamood-Bell functions including VIP luncheon, open house, etc. and represent Lindamood-Bell at Chamber meetings, professional organizations, and other community events.
  • Develop, maintain, and track relationships with referral sources, potential referral sources, area professionals, and past clients.

Benefits:
We believe in the importance of investing in our employees so every member of our Star Cast can succeed to their potential. We provide our eligible Star Cast members with traditional benefit packages, discounts, and additional perks. Eligibility for insurance benefits, discounts, and additional perks varies with employment level and location and may be subject to additional terms and conditions. Full-time employees are eligible for:
  • Paid time off - 10 paid holidays (9 scheduled and 1 floating), vacation, sick, and closure hours.
  • 100% employer-paid Disability and Life insurance policies.
  • Optional group Medical, Dental, and Vision coverage for employees and their dependents.
  • An optional Flexible Spending Account.
  • Voluntary Life, Accident, and Critical Illness coverage for employees and/or dependents.
  • 401(k) benefit participation for employees who meet certain eligibility criteria.
  • Company-wide discounts on many services and products, including Lindamood-Bell® Instruction, Apple products, cell phones, and auto rental deals.
  • A company-paid EAP for all employees and members of their household to help manage personal and work-related challenges through confidential third-party resources, counseling, and more.
  • A cell phone allowance.
  • A cash incentive for Center Directors who meet a targeted profitability goal each quarter.

Compensation:
The annual salary for this position is $85,000 - $87,000.
For more information, we invite you to visit our website at LindamoodBell.com.
Lindamood-Bell is an Equal Opportunity Employer. All applicants will be considered for employment without attention to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Lindamood-Bell Learning Processes follows applicable requirements regarding applicants with criminal histories.
Lindamood-Bell is committed to creating an inclusive hiring process and work environment. The company provides reasonable accommodations to qualified individuals with disabilities through an interactive process. Please contact the Lindamood-Bell HR Department at support.hr@lindamoodbell.com if you require a reasonable accommodation to apply to, screen for, or perform a position.
The pay range listed in this ad is a good faith estimate of likely pay for new hires. Actual pay may vary depending on job-related factors that can include location, education, skill, and experience.
Center Director, Management, Education, Learning

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