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Remote Contact Center Engineer Jobs in Oregon (NOW HIRING)

BECU

Contact Center Associate

OR · On-site +1

$21.78 - $26.63/hr

Candidates must reside in WA, OR, or ID Remote Training: Monday-Friday | 8:00 AM - 4:45 PM PST PostTraining: As a Contact Center Associate you are expected to be flexible to work our hours of ...

Five9

Data Center Engineer (in Atlanta, GA)

OR · On-site +1

We are actively seeking an experienced Data Center Engineer for our Infrastructure Reliability team ... Communicate and coordinate with remote hands in remote data centers, providing technical direction ...

Cresta

Strategic Solutions Engineer, East

OR · On-site +1

Lead technical discovery sessions to understand customer systems, including contact center ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

AmeriSave Mortgage Corp.

$130K - $150K/yr

This fully remote role will focus on data-driven optimization of our call center operations to maximize contact rates, conversion, and profitability. This is a fast-paced, high-ownership environment ...

NICE

Senior Implementation Engineer

OR · On-site +1

The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments. As a Senior Implementation Engineer, a ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... Contact center technologies including ACD, IVR, omnichannel routing, and workforce solutions

Cresta

Customer Engineer

OR · On-site +1

These applications will be integrated with contact center chat or phone platforms. * Participate in ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

NICE

Senior Customer Service Engineer

OR · On-site +1

$19.25 - $26.50/hr

About the Role As a Customer Success Engineer , you will be responsible for delivering world-class ... Build expertise in telecommunications, contact center technologies, and related industry solutions.

Cresta

Enterprise Solutions Engineer

OR · On-site +1

Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Aperia

Microsoft Dynamics Architect

OR · On-site +1

Support the Genesys-to-Microsoft contact center migration , including requirements, fit-gap ... Establish Dynamics 365/Power Platform ALM, DevOps, CI/CD, and deployment practices using Azure ...

Five9

WEM AQM Prompt Engineer

OR · On-site +1

Five9 is one of the world's leading cloud contact center platforms, and our AI-powered Automated ... We are seeking three WEM AQM Prompt Engineers to join this new capability team. These roles sit at ...

Cresta

Lead Engineer - AI Agent Voice Experience

OR · On-site +1

... contact center. In this role, you will work at the intersection of speech, language, and real-time ... Remote work setup budget or work-from-home stipend * Monthly wellness and communication allowance

Five9

Senior Asset Development Engineer

OR · On-site +1

$122K - $161K/yr

This is a full-time remote position that can be worked from anywhere in the Continental US. The ... Knowledge of Contact Center technologies a plus. Qualifications: * 5+ years experience in ...

Five9

Enterprise Solution Consultant (AI Agents SME)

OR · On-site +1

Business acumen, with an engineering mindset * Contact Center/Customer Experience industry experience a plus * Outstanding verbal, written and presentation skills with the ability to foster effective ...

Nextiva

Principal Product Manager (Omnichannel CX)

OR · On-site +1

Location: While this role is open to remote candidates across the United States, team members ... Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.

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Remote Contact Center Engineer information

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are popular job titles related to Remote Contact Center Engineer jobs in Oregon?

For Remote Contact Center Engineer jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in Oregon look for?

The top searched job categories for Remote Contact Center Engineer jobs in Oregon are:

What cities in Oregon are hiring for Remote Contact Center Engineer jobs?

Cities in Oregon with the most Remote Contact Center Engineer job openings:

Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Oregon as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution.

Contact Center Associate

OR • On-site, Remote

BECU
Commercial Banking • 1 - 5K employees

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Good schedule notice

Learn more about BECUexternal

$21.78 - $26.63/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.


You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.


PAY RANGE

The Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. hourly.

BENEFITS - because people helping peoplestarts with supporting you

  • 401(k) Company Match (up to 3%)

  • 4% annual contribution to your 401(k) by BECU

  • Medical, Dental and Vision (family contributions as well)

  • PTO Program + Exchange Program

  • Tuition Reimbursement Program

  • BECU Cares volunteer time off + donation match

Impact You'll Make

As a Contact Center Associate, you'll support BECU members by managing 70-100 inbound calls a day, resolving inquiries, documenting interactions, and meeting performance metrics for quality, productivity, and satisfaction. Your service and problemsolving skills will help members navigate complex needs while upholding BECU's high service standards.

Location: Candidates must reside in WA, OR, or ID

Remote Training: Monday-Friday | 8:00 AM - 4:45 PM PST

PostTraining: As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are:

Monday-Friday | 7:00 AM - 7:30 PM PST and Saturday | 9:00 AM - 1:30 PM PST

Schedules are based on business needs; 30day notice provided for shifts outside bid.

What You'll Do

  • Handle 70-100 inbound calls per day in a fastpaced contact center.
  • Deliver highquality, empathetic service aligned with call quality standards that align with our KPIs of average handle time, quality, and member survey.
  • Resolve member inquiries and escalations using sound judgment and creativity.
  • Able to adapt across multiple credit union functions while leveraging 15-20 systems a day to research and resolve member questions.
  • Meet performance standards for schedule adherence, attendance, and process procedures.
  • Identify opportunities to enhance the member experience.

Qualifications

  • High School Diploma + 1 year experience in customer service, or Bachelor's Degree.
  • Minimum 2 years of customer service experience required.

Preferred

  • 1 year of contact center experience.
  • 1 year of financial institution experience.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Comfortable in a highvolume, metrics-driven environment.
  • Successful completion of in-house training program after hire with no missed training sessions.
  • Ability to manage multiple priorities and handle escalated calls with professionalism.

Why BECU

  • Career growth and development opportunities
  • Supportive, collaborative team culture
  • Opportunity to make a meaningful impact for members every day

Apply today and grow your career with BECU.

EEO Statement:


BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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