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Remote Contact Center Engineer Jobs in Oregon (NOW HIRING)

Gnostech LLC

Software Engineer (US-Remote)

OR · Remote

CONTACT My Account Careers >> Software Engineer (US-Remote) Software Engineer (US-Remote) Summary Title: Software Engineer (US-Remote) ID: 1191 Location: US-Remote or Marlton, NJ area Description A ...

Cresta

Customer Strategy Director

OR · On-site +1

Contact center domain expertise, whether from operating inside one or selling into them at ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Ascension

Telecommunications Architecture Manager

Remote Department: Core Tech Telecom Schedule: 8 hour shift, Monday-Friday Salary: $125,689 - $170 ... Contact Center & Innovation: Deep understanding of Contact Center architecture, routing, and ...

Cresta

Senior Machine Learning Engineer

OR · On-site +1

$205K - $270K/yr

Agentic Assist: Lead and build next-generation agentic AI systems that augment contact center ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Team8

Charm Security-Forward Deployed AI Engineer

OR · On-site +1

As a Forward Deployed AI Engineer, you will work directly alongside customers to understand how ... Work directly with fraud investigators, analysts, contact center teams, and executives to ...

CLEAResult

Remote Outbound Sales Specialist

OR · Remote

$18/hr

To join us as a Remote Outbound Specialist for Integrated Customer Services ... This isn't your typical call center job - we are an outbound contact center focused on securing ...

Cresta

Enterprise Account Executive

OR · On-site +1

East Coast/Midwest, Remote About the role: As an Enterprise Account Executive you will focus on ... Develop a command of the Cresta product, the Contact Center market, our unique competitive ...

Climate First Bank

Director of Customer Experience

OR · Remote

Build remote call center structures, staffing models, operating hours, & escalation frameworks ... experience with contact center technology, CRM platforms, and performance analytics. You adapt ...

Cresta

Solutions Architect

OR · On-site +1

$63 - $83/hr

Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc ... Product & Engineering Partnership: * Gather and synthesize customer feedback to inform product and ...

HealthEquity

Director, AI Enablement

$144K - $191K/yr

Close partnership with Contact Center Capabilities, Product, CX platform and data strategy teams to ... You rely on data science or engineering teams to define solutions, while you coordinate delivery

Kasisto

Technical Project Manager, Agentic AI Delivery

OR · On-site +1

$110K - $130K/yr

This full time position can be based in our New York City office or fully remote. We will consider ... Understanding of contact center architecture and operations. * Conversational Spanish fluency ...

NICE

Partner Value Solution Engineer

OR · Remote

... contact center environments * The ability to translate business outcomes into AI use cases and ... Key Responsibilities Sales Engineering : You will lead technical discovery engagements with ...

Cresta

Associate Conversational AI Designer

OR · On-site +1

$60K - $95K/yr

... contact center agents, and designing conversational experiences for virtual agents for both voice ... Engineering. You may also work directly with customers to get alignment on our overall solution ...

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Oregon

Remote Contact Center Engineer information

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are popular job titles related to Remote Contact Center Engineer jobs in Oregon? For Remote Contact Center Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Oregon look for? The top searched job categories for Remote Contact Center Engineer jobs in Oregon are:
What cities in Oregon are hiring for Remote Contact Center Engineer jobs? Cities in Oregon with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Oregon as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution.

Mid-Market Sales Director (Remote)

Five9

OR • Remote

Full-time

Re-posted 9 days ago

Job description

The Mid-Market Sales Director is an individual contributor role. In this position, the individual creates, identifies, and closes sales. The Sales Director's primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time.

We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.

Key Responsibilities:

  • Create and drive revenue within a specified region or list of named accounts
  • Generate business opportunities through professional networking and cold-calling
  • Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
  • Meet and exceed all quarterly and annual sales quotas
  • Own the sales cycle from lead generation to closure
  • Develop business plan and present the business plan during quarterly review sessions
  • Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
  • Self-generate leads from a personal connections, referral partners, and regional networking events
  • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Key Qualifications:

  • 7+ years of outside enterprise Contact Center software or CRM sales experience
  • Be able to work independently and as part of a team in a fast pace, rapid change environment
  • Experience selling at the C-level
  • Proven track record of sales excellence
  • A proven sales hunter and closer
  • Superior professional presence and business acumen

Preferred Qualifications:

  • Contact Center Software Sales in less than 1,000-seat space
  • Knowledge of territory or accounts assigned

Apply