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Remote Contact Center Engineer Jobs in Oregon (NOW HIRING)

Cresta

Associate Forward Deployed Product Manager

OR · On-site +1

Our leadership includes CEO, Ping Wu, the co-founder of Google Contact Center AI & Vertex AI ... This customer-facing role blends product thinking, prompt engineering, data-driven insights, and ...

Cresta

Forward Deployed Product Manager, AI Agent

OR · On-site +1

Familiarity with customer support and contact center operations Perks & Benefits: We offer a ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Cresta

AI Success Manager

OR · On-site +1

... and contact center personnel to achieve these goals. Key Responsibilities: * Product Mastery ... Show up prepared (on-site or remote) with clear recommendations and practical solutions. Balance ...

Cresta

Manager, Demo Engineering & Design

OR · On-site +1

Familiarity with conversational AI, virtual agents, and contact center workflows. * Experience ... Why This Role Matters Demo Engineering at Cresta is a strategic differentiator -it's how we ...

MelodyArc

Director of Product Management

$150K - $185K/yr

Knowledge of customer service operations, contact-center workflows, or enterprise business-process ... Location Remote (United States). Equal Opportunity MelodyArc is an equal opportunity employer. We ...

Ascension

Patient Rep After Hours

$18.31 - $24.77/hr

Remote Department: Ascension Contact Center - After Hours Schedule: Day shift l Part-time Salary range: $18.31 - 24.77 per hour #ACC #LI-Remote How you'll make an impact in this role Communicate with ...

Amsurg

IT Implementation Engineer

This is a Remote First role. ESSENTIAL RESPONSIBILITIES: * Build relationship with Center ... contact us at: careers@amsurg.com. Please include your full name, the role you're applying for and ...

ARTHREX

Software QA Engineer Mgr (Remote)

OR · Remote

REMOTE ER Bonus: $ Salary Range: Salary Minimum: 131,250 Salary Maximum: 270,250 Arthrex is a ... Knowledge of Testing Center of Excellence (TCOE) * Strong knowledge of the Software Development ...

AMSURG

IT Implementation Engineer

This is a Remote First role. ESSENTIAL RESPONSIBILITIES: * Build relationship with Center ... contact us at: careers@amsurg.com. Please include your full name, the role you're applying for and ...

ABB

Data Center COE Project Manager

OR · Remote

$128K/yr

Remote in the US #LI-Remote This role is contributing to the Electrification Services Business Area ... A Bachelor of Science degree in Mechanical or Electrical Engineering highly preferred. Combination ...

Blattner Company

Lead Engineer - Major Projects Group

OR · Remote

$121K - $176K/yr

Working across renewable energy, battery energy storage (BESS), gas generation, and data center ... Gym on site * And more! #LI - Remote $121,680.00 - $176,436.00 Individual Compensation to be ...

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Oregon

Remote Contact Center Engineer information

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are popular job titles related to Remote Contact Center Engineer jobs in Oregon? For Remote Contact Center Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Oregon look for? The top searched job categories for Remote Contact Center Engineer jobs in Oregon are:
What cities in Oregon are hiring for Remote Contact Center Engineer jobs? Cities in Oregon with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Oregon as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution.

Enterprise Sales Director - Pacific Northwest

Five9

Portland, OR • On-site, Remote

$86K - $167K/yr

Full-time, Part-time

Re-posted 6 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Enterprise Sales Director creates, identifies, and closes sales within North America or a set of named accounts. The Sales Director's primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. Based in Seattle or Portland preferred.
We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.
Key Responsibilities:
  • Create and drive revenue within a specified region or list of named accounts
  • Generate business opportunities through professional networking and cold-calling
  • Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
  • Meet and exceed all quarterly and annual sales quotas
  • Own the sales cycle from lead generation to closure
  • Develop business plan and present the business plan during quarterly review sessions
  • Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
  • Self-generate leads from a personal connections, referral partners, and regional networking events
  • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
Key Qualifications:
  • 5+ years of outside enterprise software sales experience
  • Be able to work independently and as part of a team in a fast pace, rapid change environment
  • Experience selling at the C-level
  • Proven track record of sales excellence
  • A proven sales hunter and closer
  • Superior professional presence and business acumen
Preferred Qualifications:
  • Contact Center Software Sales in less than 1,000-seat space
  • Experience selling to COO/CFO
  • Knowledge of territory or accounts assigned

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$86,300—$167,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.