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Remote Call Center Manager information

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$67.5K

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How much do remote call center manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for remote call center manager in Oregon is $67,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $79,300.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Oregon? The most popular types of Remote Call Center jobs in Oregon are:
What are popular job titles related to Remote Call Center Manager jobs in Oregon? For Remote Call Center Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Oregon look for? The top searched job categories for Remote Call Center Manager jobs in Oregon are:
What cities in Oregon are hiring for Remote Call Center Manager jobs? Cities in Oregon with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Call Center Specialist (remote in Oregon)

Call Center Specialist (remote in Oregon)

Greater Oregon Behavioral Health, Inc

Portland, OR • Remote

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Description

Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer.


GOBHI has an immediate opening for a two full-time Brokerage Intake Specialists (Call Taker). This remote position will be based out of the employee's home located in the state of Oregon or accepted radius.


The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.


Essential duties include:

  • Data Entry of ride and billing information for completed rides.
  • Maintains records and reports within areas of responsibility.
  • Processes incoming and outgoing mail.
  • Prepares denial letters to CCO.
  • Prepares and maintains records for quality control.
  • Fields incoming phone calls.
  • Interviews eligible clients to obtain sufficient information to take ride request.
  • Provides timely ride assignments to providers.
  • Assesses eligibility according to program regulations.
  • Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
  • Takes messages and routes calls to other programs.
**Please note that there are multiple ads but we are only hiring one position**

Requirements

What is needed to succeed in this role:

  • Minimum one year experience working in a call center or medical office setting.
  • Superior Customer Service skills.
  • Excellent communication skills, both verbal and written.
  • Technology Savvy - proficient in Microsoft Office software and Google Suites.
  • Strong and reliable internet connection.
  • Flexible; able to multi-task in response to time sensitive and changing situations.
  • Handles highly sensitive and confidential information.
  • Positive attitude - ability to approach problems in a positive manner.
  • Education - High School Diploma or equivalent.
  • Bilingual in Spanish preferred but not required.

What we offer:

  • Competitive salary - starting at $18.00 per hour
  • $2.00 per hour additional compensation for proven bilingual skills
  • Medical, dental and vision insurance for you and dependents
  • 22 paid time off days and 12 paid holidays
  • EAP
  • FSA, with a $500 employer contribution
  • Triple AAA insurance
  • Wellness benefits
  • 401k contribution, including 6.5% employer contributions
  • Internet reimbursement

About GOBHI:

Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.


GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.

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