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Call Center Engineer Jobs (NOW HIRING)

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... programming. ESSENTIAL MENTAL ABILITIES * Ability to adapt and maintain focus in fast paced ...

Edward Rose & Sons

Call Center Representative

Portage, MI

$15.25 - $19/hr

The Call Center Representative is responsible for managing large amounts of inbound and outbound ... programming, fees, and billing. * Monitor BOSS dashboard, following up on open work orders, and ...

Edward Rose & Sons

Call Center Representative

Portage, MI · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for managing large amounts of inbound and outbound ... programming, fees, and billing. * Monitor BOSS dashboard, following up on open work orders, and ...

SPECTRUM

Call Center Representative

Buffalo, NY · On-site

$20/hr

Y. 14226 This position is on site in a call center at 3920 Main Street Buffalo, NY 14226, corner of ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

SPECTRUM

Call Center Representative

Kansas City, MO · On-site

$15.75 - $19.50/hr

... customer service or a call center; 6+ months of working in cable operations, mobile, or ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

Gesher Human Services

Call Center Specialist

Detroit, MI · On-site

$35K - $45K/yr

Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL The Call Center Specialist provides ...

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Call Center Engineer information

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$39K

$101.8K

$137.5K

How much do call center engineer jobs pay per year?

As of Jul 13, 2026, the average yearly pay for call center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are some common challenges Call Center Engineers face when optimizing system performance and how are these typically addressed?

Call Center Engineers often encounter challenges such as managing high call volumes, integrating new technologies, and ensuring minimal downtime for critical communication systems. These issues are typically addressed by proactively monitoring system performance, conducting regular maintenance, and working closely with IT and support teams to troubleshoot and implement upgrades. Collaboration across departments is essential to quickly resolve issues, and staying updated on the latest telephony solutions helps engineers anticipate and prevent potential bottlenecks.

What is a Call Center Engineer?

A Call Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting the telecommunication and IT systems used in call centers. Their work ensures that call handling, routing, and customer service technologies function smoothly. They often work with hardware like PBX systems, VoIP solutions, and call management software. Additionally, they may collaborate with other IT staff to integrate new technologies and optimize system performance for efficient customer service operations.

What is the difference between Call Center Engineer vs Call Center Technician?

AspectCall Center EngineerCall Center Technician
Required CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNAAssociate's degree or technical diploma; certifications like CompTIA A+ or Cisco CCNA
Work EnvironmentDesigning, implementing, and maintaining call center systems; often in office or technical settingsInstalling, troubleshooting, and repairing call center equipment; on-site or remote
Employer & Industry UsageTelecommunications companies, large call centers, IT service providersCall center service providers, IT support firms, internal corporate IT teams

While both roles support call center operations, Call Center Engineers focus on system design and network infrastructure, whereas Call Center Technicians handle installation and troubleshooting of equipment. The roles often overlap but differ mainly in scope and technical complexity.

What are the key skills and qualifications needed to thrive as a Call Center Engineer, and why are they important?

To thrive as a Call Center Engineer, you need a solid background in computer science or information technology, with expertise in telephony systems, VoIP technologies, and network infrastructure. Familiarity with tools and platforms such as Cisco, Avaya, Asterisk, and relevant certifications like CCNA or equivalent are typically required. Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts clearly are essential soft skills. These abilities ensure that call center systems remain efficient, reliable, and responsive to business needs.
More about Call Center Engineer jobs
What cities are hiring for Call Center Engineer jobs? Cities with the most Call Center Engineer job openings:
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What job categories do people searching Call Center Engineer jobs look for? The top searched job categories for Call Center Engineer jobs are:
Call Center Engineer jobs near you
Infographic showing various Call Center Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.
Call Center Specialist

Call Center Specialist

Memorial Healthcare

Owosso, MI • On-site

$15 - $19/hr

Full-time

Re-posted 12 days ago

Job description

JOB SUMMARY
The Call Center Specialist is the main link between our external customers and Memorial Healthcare. The Call Center Specialist will serve as a role model to other employees for exhibiting excellent customer service skills and effective communication. The Specialist's primary responsibility will be scheduling procedures, tests and other services, to include coordinating multiple procedures to best meet the patient's needs and department availability. Information regarding the needed preparation for the appointments will also be provided to the patient and/or the physician's office. The Call Center Specialist will act as a liaison for all customers and be knowledgeable in organizational and community initiatives. S/he will also perform insurance verification, medical necessity and pre-registration job responsibilities. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.
PRIMARY JOB RESPONSIBILITIES
1. Demonstrates knowledge of, and supports, Memorial Healthcare's mission, vision, value
statements, Standards of Behavior, policies and procedures, operating instructions, HIPAA Privacy and confidentiality standards, corporate compliance plan, code of ethical behavior and commitment to service excellence.
2. Applies excellent customer service skills while answering the phone to schedule procedures, tests or other services accurately and timely.
3. Demonstrates the knowledge and skills necessary to provide services appropriate to the age of patients.
4. Interviews patients and/or their family members, physicians and/or their office staff to accurately obtain data to schedule, register and obtain insurance verification.
5. Instructs patients and/or their family members and/or physicians and/or their office staff on the approved exam order and patient preparation.
6. Verifies patient insurance eligibility for services at the time of service or prior to, if services are pre-scheduled and require pre-certification or verification.
7. Pre-registers patients and follows medical necessity guidelines for Medicare's advance beneficiary notices and other payer requirements.
8. Is proactive in asking for patient liability in regards to copays, co-insurance and deductibles prior to services being rendered.
9. Can assist the patient and family by directing them for financial assistance.
10. Remains well versed in all computer applications as pertains to job responsibilities.
11. Acquires and maintains knowledge of all third party payer insurance information.
12. Participates in training programs and educational activities as indicated.
13. Provides creative problem solving when situations arise. Is proactive in potential difficult situations.
DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES
  1. Assesses departmental priorities and fills in as indicated.
  1. Will be cross trained in billing and accounts receivable in order to answer questions as pertains to the Call Center.
  2. Participates in the quality improvement process, in service and continuing education activities.
  3. Other duties as assigned.

JOB SPECIFICATIONS
EDUCATION
  1. High School graduate or GED required and post-high school courses in medical terminology and/or anatomy and physiology or documented knowledge and experience required. Associates degree preferred.

EXPERIENCE
  1. Documented excellence in customer service. Professional telephone and written communication skills required. Word processing and computer skills required. Previous medical office, scheduling, insurance verification and/or registration experience required.
  2. Displays professionalism to all internal and external customers. Customer satisfaction oriented. Excellent communication and grammar skills required. Knowledge of insurance, billing, and payment methods preferred. Computer skills required. Ability to interact with the public in a calm and professional manner. Familiar with the functions and locations of various departments.

ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS
  1. Able to travel independently throughout all Memorial Healthcare facilities.
  2. Ability to sit and/o r stand for long periods of time.
  3. Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).

ESSENTIAL TECHNICAL ABILITIES
  1. Proficiency using modern office, computer and telephone equipmentas used by Memorial Healthcare.
  2. Ability to enter and retrieve data from hospital information system, ability to operate phone system, operates modern office equipment and do minor maintenance repair and/or programming.

ESSENTIAL MENTAL ABILITIES
  1. Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations. Particularly during a telephone conversation.
  2. Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.
  3. Ability to prioritize daily work responsibilities to accomplish the department's goals and objectives. Must be self-motivated and able to work independently/and a team player.

ESSENTIAL SENSORY REQUIREMENTS
  1. Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
  2. Able to see and hear for work-related purposes.
  3. Ability to converse in a calm and friendly manner, ability to effectively communicate on the phone.

INTERPERSONAL SKILLS
  1. Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
  2. Required to remain calm when adversity is encountered.
  3. Open, honest, and tactful communication skills.
  4. Ability to work as a team member in all activities.
  5. Positive, cooperative and motivated attitude.
  6. Good guest relation skills

  1. Must possess helpfulness, patience and tact in communications, whether in person, on the phone or computer applications.

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