ZipRecruiter

Log In

1

Call Center Engineer Jobs (NOW HIRING)

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... Abuse Professionals programming Retirement Benefits: 401k and Union pension: the Company ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

MV Transportation is seeking a Seattle-based Call Center Trainer  who will work closely with ... Abuse Professionals programming Retirement Benefits: 401k and Union pension: the Company ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... Abuse Professionals programming Retirement Benefits: 401k and Union pension: the Company ...

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

We are dedicated to enhancing our client's business by providing professional engineering design ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

We are dedicated to enhancing our client's business by providing professional engineering design ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

We also offer engineering design, energy resilience and consumption optimization, asset recycling ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

We also offer engineering design, energy resilience and consumption optimization, asset recycling ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

Memorial Healthcare

Call Center Specialist

Owosso, MI

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... programming. ESSENTIAL MENTAL ABILITIES * Ability to adapt and maintain focus in fast paced ...

Pavlov Media Inc

Call Center Lead, FTTP

Champaign, IL · On-site

$45K - $85K/yr

Call Center Lead Pavlov Media is seeking a driven Call Center Lead to oversee and support daily ... Collaborate with cross-functional teams (NOC, Tier 2, Engineering, etc.) to resolve escalated ...

next page

Showing results 1-20

People also search for

All JobsCall Center Engineer Jobs

Call Center Engineer information

See salary details

$39K

$101.8K

$137.5K

How much do call center engineer jobs pay per year?

As of Jun 8, 2026, the average yearly pay for call center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are some common challenges Call Center Engineers face when optimizing system performance and how are these typically addressed?

Call Center Engineers often encounter challenges such as managing high call volumes, integrating new technologies, and ensuring minimal downtime for critical communication systems. These issues are typically addressed by proactively monitoring system performance, conducting regular maintenance, and working closely with IT and support teams to troubleshoot and implement upgrades. Collaboration across departments is essential to quickly resolve issues, and staying updated on the latest telephony solutions helps engineers anticipate and prevent potential bottlenecks.

What is a Call Center Engineer?

A Call Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting the telecommunication and IT systems used in call centers. Their work ensures that call handling, routing, and customer service technologies function smoothly. They often work with hardware like PBX systems, VoIP solutions, and call management software. Additionally, they may collaborate with other IT staff to integrate new technologies and optimize system performance for efficient customer service operations.

What is the difference between Call Center Engineer vs Call Center Technician?

AspectCall Center EngineerCall Center Technician
Required CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNAAssociate's degree or technical diploma; certifications like CompTIA A+ or Cisco CCNA
Work EnvironmentDesigning, implementing, and maintaining call center systems; often in office or technical settingsInstalling, troubleshooting, and repairing call center equipment; on-site or remote
Employer & Industry UsageTelecommunications companies, large call centers, IT service providersCall center service providers, IT support firms, internal corporate IT teams

While both roles support call center operations, Call Center Engineers focus on system design and network infrastructure, whereas Call Center Technicians handle installation and troubleshooting of equipment. The roles often overlap but differ mainly in scope and technical complexity.

What are the key skills and qualifications needed to thrive as a Call Center Engineer, and why are they important?

To thrive as a Call Center Engineer, you need a solid background in computer science or information technology, with expertise in telephony systems, VoIP technologies, and network infrastructure. Familiarity with tools and platforms such as Cisco, Avaya, Asterisk, and relevant certifications like CCNA or equivalent are typically required. Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts clearly are essential soft skills. These abilities ensure that call center systems remain efficient, reliable, and responsive to business needs.
More about Call Center Engineer jobs
What cities are hiring for Call Center Engineer jobs? Cities with the most Call Center Engineer job openings:
What states have the most Call Center Engineer jobs? States with the most job openings for Call Center Engineer jobs include:
What job categories do people searching Call Center Engineer jobs look for? The top searched job categories for Call Center Engineer jobs are:
Call Center Engineer jobs near you
Call Center Trainer

Call Center Trainer

MV Transportation

Kent, WA • On-site

$32 - $32.47/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

60th of 76 rated public transport

Job description

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. 

Job Responsibilities: 

  • Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. 
  • Assist with customer complaints or inquiries from client or senior management. 
  • Assist in identifying training needs. 
  • Monitor random calls to improve quality. 
  • Minimize errors and track performance. 
Qualifications

Talent Requirements: 

  • Two (2) years supervisory experience. 
  • Experience with Trapeze a must. 
  • Highly organized with the ability to handle multiple projects simultaneously. 
  • Excellent customer service skills. 
  • Must work effectively with fellow employees and have strong leadership characteristics. 
  • Must have the ability to recruit and develop staff to deliver reliable service product. 
  • Proficient in Microsoft Office software. 
  • Ability to work a varied schedule. 
  • Demonstrated ability to supervise with a "Safety First" attitude. 

Starting Pay Rate: $32 - $32.47/hour

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year

Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays: 8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

#appcast

Employment Type: FULL_TIME

What MV Transportation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply