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Call 811 Jobs (NOW HIRING)

Tennessee 811

Locate Request Agent

$19/hr

About Tennessee 811 We're the "Call Before You Dig" service for the state of Tennessee - a 501(c)4 nonprofit organization dedicated to preventing damage to underground utilities. Our work keeps our ...

Blood Hound, LLC

Jr. National Accounts Manager

Atlanta, GA · On-site

$39K - $53K/yr

The law requires you to call 811 to have public utilities marked before you dig. However, public utilities will only locate the facilities they own - electric, gas, oil, sewer, telephone, and water.

Blood Hound

Jr. National Accounts Manager

Atlanta, GA · On-site

$39K - $53K/yr

The law requires you to call 811 to have public utilities marked before you dig. However, public utilities will only locate the facilities they own - electric, gas, oil, sewer, telephone, and water.

City of Fairhope, AL

UTILITY LINE LOCATOR

Fairhope, AL · On-site

$18 - $20.74/hr

Maintains detailed infrastructure location records to comply with state's One Call (811 System) system. ESSENTIAL FUNCTION: Utility Service Connections. Assists with connecting and establishing ...

Blood Hound

Jr. National Accounts Manager

Decatur, GA · On-site

$40K - $54K/yr

The law requires you to call 811 to have public utilities marked before you dig. However, public utilities will only locate the facilities they own - electric, gas, oil, sewer, telephone, and water.

City of Fairhope (AL)

UTILITY LINE LOCATOR

Fairhope, AL · On-site

$18 - $20.74/hr

Maintains detailed infrastructure location records to comply with state's One Call (811 System) system. ESSENTIAL FUNCTION: Utility Service Connections. Assists with connecting and establishing ...

Blood Hound

Jr. National Accounts Manager

Atlanta, GA · On-site

$39K - $53K/yr

The law requires you to call 811 to have public utilities marked before you dig. However, public utilities will only locate the facilities they own - electric, gas, oil, sewer, telephone, and water.

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How much do call 811 jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for call 811 in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call 811 job?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

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What cities are hiring for Call 811 jobs? Cities with the most Call 811 job openings:
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Call 811 jobs near you
Infographic showing various Call 811 job openings in the United States as of May 2026, with employment types broken down into 4% Locum Tenens, and 96% Full Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Utility Locator - DE/EMD - Field Georgetown Federalsburg

Cable Protection Services, Inc

Seaford, DE • On-site

$19 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

A utility locator is a person or company specializing in identifying and marking the location of underground utilities (like pipes and cables) before construction or excavation work begins, using specialized equipment and techniques to ensure safety and prevent damage. Utility locators play a crucial role in preventing accidents and damage to underground infrastructure during construction projects.

How they work: They use specialized equipment like ground-penetrating radar (GPR) and electromagnetic (EM) locators to detect and map the location, depth, and direction of buried utilities. They may also use tracer wires or transmitter/receiver systems to locate and trace utilities. Once the utilities are located, they mark the area with flags, paint, or other visual markers to indicate their location and electronically document.

Why they are important: Damage to underground utilities can cause serious accidents, injuries, and property damage, as well as costly repairs and disruptions to essential services. Utility locators are often contracted by One-Call/811 centers to provide locating services for excavation projects and must adhere to the guidelines of 811 ONE CALL systems and any state regulated requirements


Types of utilities located: Water and irrigation pipes, Gas and oil lines, Electrical power lines, Communication lines, Sewers and drainage

Requirements:

  • Valid Driver's License: A valid driver's license is typically required to operate company vehicles.
  • Safe Driving Record: A clean driving record is often a requirement.
  • Ability to Work Outdoors: Utility locating work is often done outdoors in various weather conditions.
  • Computer Proficiency: Some positions may require basic computer skills.
  • Ability to Distinguish Colors: Being able to distinguish between colors used to identify wiring and mark underground utilities is important.
  • Ability to Lift and Move Equipment: Utility locators may need to lift and move equipment up to 50 pounds or more.
  • Routinely: work alone in remote locations with arms above shoulder level, operate vehicle, squeeze, fine hand motion, bend, stoop, stand, walk, lift up to 55 pounds, use keyboard and mouse and carry 3-15 lb electronic locating equipment for extended periods of time, perform work in all weather conditions, operate a company vehicle in safe manner, work overtime, possible travel, and perform on-call/after hours responsibilities on a rotating schedule

Benefits

  • Paid Training Program
  • Paid Travel Expenses
  • Company "take home" Vehicle and fuel card
  • Uniform attire and safety equipment
  • Paid Time Off and Holidays
  • Insurance (including medical, prescription, dental, vision, disability, life insurance)
  • 401(k) w/ Company Match
  • Quarterly, Anniversary, Birthday, Christmas Bonus
  • Cellular discounts
  • Company phone or "Bring your own Phone program"

Ability to Pass a Drug Screen: Many companies require applicants to pass a pre-employment drug screen.