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Call 811 Jobs (NOW HIRING)

City of Fairhope, AL

UTILITY LINE LOCATOR

Fairhope, AL · On-site

$18 - $20.74/hr

Maintains detailed infrastructure location records to comply with state's One Call (811 System) system. ESSENTIAL FUNCTION: Utility Service Connections. Assists with connecting and establishing ...

City of Fairhope (AL)

UTILITY LINE LOCATOR

Fairhope, AL

$18 - $20.74/hr

Maintains detailed infrastructure location records to comply with state's One Call (811 System) system. ESSENTIAL FUNCTION: Utility Service Connections. Assists with connecting and establishing ...

Duncan Parnell

Field Installation Coordinator

Charlotte, NC · On-site

$18 - $22.75/hr

Call 811 for digging * Contact clients / sales reps to confirm installation dates * Determine what hardware is required and communicate that to Installers in advance of install date * Be sure all ...

Bituminous Roadways

Excavator Operator

Saint Paul, MN · On-site

$22.75 - $30/hr

Familiarity with safe digging practices, including locating existing utilities (One Call/811 knowledge). * OSHA 10 certification preferred (or ability to obtain). * CDL Class A or B license is a plus.

Bituminous Roadways, Inc.

Excavator Operator

Saint Paul, MN · On-site

$46.25 - $47.24/hr

Familiarity with safe digging practices, including locating existing utilities (One Call/811 knowledge). * OSHA 10 certification preferred (or ability to obtain). * CDL Class A or B license is a plus.

McGough Construction

Excavator Operator

Saint Paul, MN · On-site

$46.25 - $47.24/hr

Familiarity with safe digging practices, including locating existing utilities (One Call/811 knowledge). * OSHA 10 certification preferred (or ability to obtain). * CDL Class A or B license is a plus.

Highline Services LLC

Locate Technician

Smithville, TX · On-site

As a Locate Technician, you will be responsible for accurately identifying and marking underground fiber optic infrastructure in response to Texas 811 One-Call locate requests. This role is critical ...

First Call Ambulance

Call Taker

Old Hickory, TN

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

First Call Ambulance

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

Quail Energy Services, LP

Be Seen First

Pipeline Foreman / Leadman

Artesia, NM · On-site

$27 - $30/hr

Call in utility locates (ONE CALLS - 811) when requested. * Communicate with customer and inspectors. * Perform other duties as required and/or assigned. * Follow all company safety policies and ...

Stake Center Locating

Dispatcher

West Valley City, UT · On-site

The Dispatcher position acts as a communication point for 811 (Call before you dig) emergency and non-emergency calls. This position receives requests, transmit messages, and track vehicles. The ...

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How much do call 811 jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for call 811 in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call 811 job?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

More about Call 811 jobs
What cities are hiring for Call 811 jobs? Cities with the most Call 811 job openings:
What states have the most Call 811 jobs? States with the most job openings for Call 811 jobs include:
What job categories do people searching Call 811 jobs look for? The top searched job categories for Call 811 jobs are:
Call 811 jobs near you
Infographic showing various Call 811 job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

UTILITY LINE LOCATOR

City of Fairhope, AL

Fairhope, AL • On-site

$18 - $20.74/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Salary: $18.00 - $20.74 Hourly
Location : Public Utilities, AL
Job Type: Full-Time
Job Number: FHP00259
Department: Public Utilities
Division: Gas
Opening Date: 01/21/2026
Closing Date: 7/31/2026 11:59 PM Central
FLSA: Non-Exempt
Description
Under the daily supervision of the Gas Construction Supervisor, this employee locates natural gas lines throughout the City's service area using electronic detection equipment. The employee interprets and verifies location data and performs visual inspections of work areas. The employee informs City utility staff and relevant third parties of line locations to avoid line damage or service conflicts. The employee interacts with contractors, surveyors, and customers to determine and verify utility location information. The employee maps new utility installations, coordinates infrastructure location work with all applicable City departments and private contractors and maintains detailed location records for compliance with Alabama's One Call system (811 System). The employee may assist utility installers and maintainers providing utility services. The employee responds to emergency gas calls as required. This employee reviews new construction sites for utility service locations and site issues or concerns for service. This job is considered safety sensitive and is subject to pre-employment background checks and random drug screenings.
Essential Functions
ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation.
ESSENTIAL FUNCTION: Locates underground gas lines. Utilizes electronic detection equipment to locate underground utility.
  1. Uses electronic detection equipment to locate and mark natural gas lines in the City.
  2. Interprets and verifies location data to ensure data accuracy; cross-references data with other data sources to ensure accuracy of locations.
  3. Informs City utility staff and relevant third parties of service line locations.
  4. Maps new utility infrastructure as it is installed.
  5. Operates and maintains ground penetrating radar machine utilized in locating operations.
  6. Maintains detailed infrastructure location records to comply with state's One Call (811 System) system.

ESSENTIAL FUNCTION: Utility Service Connections. Assists with connecting and establishing service to residences and businesses within the City's service area.
  1. Connects residential and commercial service customers to the City's service network according to company procedures.
  2. Troubleshoots connections to ensure proper operation.

ESSENTIAL FUNCTION: Emergency Response. Responds to utility systems emergencies such as line leaks or line damage.
  1. Responds to gas system emergencies during regular work hours as well as during non-routine working hours.
  2. Serves as member of designated emergency response team as required.

ESSENTIAL FUNCTION: Equipment Maintenance. Maintains a variety of equipment associated with locating natural gas lines and associated components.
  1. Responsible for the maintenance needed for all equipment utilized in this job; reports needed maintenance to higher management.

NON-ESSENTIAL FUNCTION:
  1. Assists work crews in the installation of gas lines, meters, and regulators in new residential and commercial areas as needed.
  2. Assists in troubleshooting solutions regarding gas systems.
  3. Performs other job-related duties as required or assigned.

Minimum Qualifications
Minimum Qualifications
  1. Possess a high school diploma or GED.
  2. Possess a current driver license; must be insurable.
  3. Possess or ability to obtain Professional Utility Locator certification within a prescribed time after hire.
  4. Ability to work non-standard hours and emergencies.
  5. Ability to pass a pre-employment background check and an initial drug screen.

Supplemental Information
Knowledge, Skills and Abilities
(* Can be acquired on the job)
  1. *Knowledge of City rules, regulations, policies, and procedures.
  2. *Knowledge of City geography, roads, streets, and underground utility systems.
  3. *Knowledge of underground electronic utility detection equipment.
  4. *Knowledge of municipal utility system operations.
  5. *Knowledge of City gas, electric, water and sewer systems.
  6. Ability to effectively communicate both orally and in writing.
  7. Ability to effectively communicate with co-workers, supervisors, the general public and over the telephone or in person.
  8. Ability to attend training programs or obtain additional certifications for professional development, whether through travel or local.
  9. Ability to prepare and maintain detailed reports and other materials using correct English, grammar, punctuation, and spelling.
  10. Ability to understand and interpret City policies and guidelines.
  11. Ability to perform basic calculations (add, subtract, multiply, divide).
  12. Ability to use and maintain electronic utility infrastructure locating equipment.
  13. Ability to acquire and maintain appropriate operator qualifications to perform all job requirements.
  14. Ability to read and understand construction drawings and plans.
  15. Ability to use devices such as phones, tablets, laptops, desktops, and office productivity software.
  16. Ability to maintain professional attitude.
  17. Ability to deal with all contacts in a courteous and patient manner.
  18. Ability to handle dynamic situations in a calm and courteous manner.
  19. Ability to prioritize work projects and multi-task.
  20. Ability to organize files and work projects.
  21. Ability to work with little or no supervision.

Physical Demands
The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; recurring lifting moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
Work Environment
The work involves moderate risks or discomforts which require special safety precautions. Employees may be required to use protective clothing or gear such as fire resistant personal protective equipment (PPE), masks, boots, goggles, gloves, or shields. The work environment involves high risks with exposure to potentially dangerous situations or unusual environmental stress which require a range of safety and other precautions such as working under extreme weather conditions, gaseous atmospheres, or situations where conditions cannot be controlled.
The City of Fairhope offers a wide variety of benefits to regular full-time employees.
As a regular full-time employee with the City, you are eligible to enjoy the following benefits:
  • Affordable Health Insurance
  • Affordable Vision Insurance
  • Affordable Dental Insurance
  • Employer paid Life Insurance
  • Flexible Spending Account
  • Symbol Health Solutions*
  • Discounted membership at Fairhope Recreation & Fitness Center
  • Discounted Quail Creek Green Fees
  • Employer paid Short & Long-Term Disability Insurance
  • Dependent Care Account
  • Retirement Systems of Alabama (RSA)
  • Paid Sick Time
  • Paid Vacation Time
  • City approved paid Holidays

Regular Part Time employees who work 29+ hours per week participate in the Retirement Systems of Alabama (RSA)
*Symbol Health Solutions is contingent upon enrollment in the City health insurance.

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