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Cx Analyst Jobs (NOW HIRING)

Aretum

CX Research Analyst

Mclean, VA · On-site +1

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

Provides input to the configuration of products by analyzing requirements and studying system ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

TEKsystems

Customer Experience Analyst

Stamford, CT

$50 - $60/hr

Seeking a data-driven, customer-obsessed CX Insights Analyst to join our CX Journey & Design team. This role will be pivotal in uncovering customer pain points, synthesizing insights into compelling ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

Provides input to the configuration of products by analyzing requirements and studying system ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

Payabli

Analytics, Reporting & Executive Visibility * Build and maintain automated dashboards and reporting for CX leadership - team performance, partner health, ticket trends, SLA compliance, and ...

Globe Telecom, Inc.

CX Assurance Manager

Globe, AZ · On-site

$106K - $127K/yr

CX Assurance & Quality Leadership Summary Leads the end-to-end quality analysis and assurance of customer interactions across all CX channels-agent-assisted, digital, field, and in-store. Ensures ...

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints) CX Gap Identification & Execution * Own cross-functional CX issues: * Complex trade-offs in ...

Virtusa Corporation

CX Practice Leader

Piscataway, NJ · On-site

$170K/yr

Value Realization & Analytics * Define and track KPIs to measure customer impact and ROI from CX ... initiatives. * Drive data-driven decision-making through integration of analytics, dashboards, and ...

Packet Fusion

CX Specialist

Pleasanton, CA · On-site

CX Specialist We are seeking a skilled CX Specialist to lead the design, deployment, and ... Analytics & Optimization * Testing, Training & Launch * Strategic Advisory & Client Enablement ...

Braze

Director, CX Business Systems

San Francisco, CA · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Medallia, Inc.

Senior CX Advisor

San Francisco, CA · On-site

$160K - $161K/yr

We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the ... Provide expert guidance on program design (signal capture, reporting, text analytics), setting the ...

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CX Analyst information

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$38.5K

$104.8K

$130K

How much do cx analyst jobs pay per year?

As of Aug 23, 2026, the average yearly pay for cx analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a Cx Analyst do?

A Cx (Customer Experience) Analyst evaluates customer interactions, feedback, and data to identify trends and improve overall customer satisfaction. They analyze metrics like customer satisfaction scores, support tickets, and survey results to provide actionable insights. By collaborating with teams across the organization, they help enhance processes, optimize touchpoints, and ensure a seamless customer journey.

What does a typical day look like for a Cx Analyst?

A typical day for a Cx Analyst involves collecting and analyzing customer feedback and behavioral data, preparing reports or dashboards to track customer satisfaction metrics, and collaborating with teams to recommend solutions for enhancing customer experience. You may participate in meetings with product, marketing, or customer service departments to discuss findings and align on improvement initiatives. Many Cx Analysts also manage ongoing projects such as customer journey mapping or process optimization. Depending on the organization, you'll often have the opportunity to present insights directly to leadership and play a key role in shaping customer-focused strategies.

What are the key skills and qualifications needed to thrive in the Cx Analyst position, and why are they important?

To thrive as a Cx Analyst, you need a solid understanding of customer experience management, data analysis, and business process improvement, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools (such as Tableau or Power BI), and customer feedback systems is highly valuable. Excellent communication, problem-solving abilities, and stakeholder management skills help you navigate complex customer journeys and influence cross-functional teams. These competencies ensure you can effectively analyze data, identify actionable insights, and drive improvements in customer satisfaction and loyalty.

Do Cx analysts make a lot of money?

Customer experience (CX) analysts typically earn a median salary ranging from $50,000 to $80,000 annually, depending on experience, location, and industry. Advanced skills in data analysis, customer insights, and familiarity with tools like CRM software can lead to higher compensation. Entry-level positions may start lower, while experienced analysts or those with specialized certifications can earn more.

Do customer experience analyst jobs require a degree?

Customer experience analyst jobs typically do not require a specific degree, but many employers prefer candidates with a bachelor's degree in fields like business, marketing, or data analysis. Relevant skills such as data interpretation, customer service, and familiarity with tools like CRM software can be important. Certifications in customer experience or data analysis can also enhance job prospects.
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CX Analyst jobs near you
Infographic showing various Cx Analyst job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

CX Research Analyst

Aretum

Mclean, VA • On-site, Remote

$105K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

DHS Suitability Required
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer experience methods, strategic communications, and stakeholder engagement to translate insights into actionable recommendations that improve products, services, and overall user experiences.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research activities to identify needs, challenges, and opportunities.
  • Develop customer journey maps and experience assessments to identify pain points, gaps, and opportunities for process or product improvement.
  • Analyze product and service performance data to evaluate customer experience, identify trends, and develop actionable insights.
  • Engage with internal and external stakeholders to gather feedback, build alignment, and support customer-focused initiatives.
  • Develop clear findings, recommendations, presentations, and other communications to inform leadership and support strategic decision-making.

Requirements
  • BS/BA degree and 5 years of relevant experience, or an equivalent combination of education and experience.
  • Experience supporting customer experience, service design, or organizational improvement initiatives in a government, consulting, or large enterprise environment.
  • Experience using customer experience research and performance data to influence product, service, or operational strategy.
  • Familiarity with customer experience measurement tools, journey mapping platforms, or data visualization tools.

Preferred
  • Experience applying customer experience (CX) principles, methodologies, and research techniques to understand and improve user or stakeholder experiences.
  • Demonstrated expertise in stakeholder engagement, including conducting interviews, facilitating discussions, and gathering actionable feedback.
  • Experience with user research methods such as surveys, interviews, journey mapping, and qualitative or quantitative analysis.
  • Strong strategic communication skills, with the ability to translate complex research and analysis into clear, concise recommendations.
  • Strong analytical, collaboration, and presentation skills with the ability to work effectively with diverse stakeholders.

Travel Requirements
This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements.
Benefits
  • Salary Range: $105,000-$120,000 annually. Final compensation will be determined based on factors including education, experience, qualifications, skills, and applicable contract requirements.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

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