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Crm Operations Jobs (NOW HIRING)

Touro University

CRM Operations Analyst

Manhattan, NY · On-site

$41K - $51K/yr

The Customer Relationship Management (CRM) Operations Analyst supports the Director of CRM and Admissions Retention Operations and the CRM Administrators in the planning, implementation ...

Crateandbarrel

This leader drives operational excellence, shapes processes, and ensures CRM systems, teams, and workflows operate reliably in support of business and customer priorities. They partner closely with ...

bet365

CRM Operations Lead

Denver, CO · On-site

$75K - $105K/yr

As Sports CRM Operations Lead, you will be responsible for a team of Associates, ensuring the day-to-day execution and optimization of our CRM campaigns across the USA and Canada. You will lead a ...

Vuori, Inc

CRM Operations Specialist II

Carlsbad, CA

The CRM Operations Specialist plays a critical role in enabling Vuori's lifecycle marketing and personalization strategy through precise, scalable audience creation and campaign execution. This role ...

Eastport Holdings

CRM Manager

Pittsburgh, PA · On-site

$70K/yr

Recommend process improvements and best practices to enhance CRM operations and campaign execution. Preferred CRM Platforms Experience with one or more of the following is preferred: * Zoho CRM * ...

Viant Technology

CRM Administrator

Boston, MA

$100K - $130K/yr

In this role, you will own the organization's Panel facing CRM ecosystem, design scalable ... You'll partner closely with Operations, Engineering, Product, and Support teams to translate ...

Inspira Education

CRM Administrator

New York, NY · On-site

The Role We're expanding our CRM operations team and looking for a CRM Administrator to help scale and strengthen the systems and processes we've already begun building. This is a highly impactful ...

Vantage Recruiting

CRM Manager

Dallas, TX · On-site

This role collaborates with business development, marketing, operations, IT, and data professionals to support reliable CRM usage, accurate pipeline visibility, and actionable business insights.

WeatherTech

Lifecycle & CRM Manager

Bolingbrook, IL · On-site

$105K - $125K/yr

Own CRM marketing operations, including audience segmentation, customer journeys, and marketing automation * Partner with development agency, eCommerce, IT, and Marketing to improve customer data and ...

Avis Budget Group

CRM Manager

Parsippany, NJ

$115K - $130K/yr

This is a hands-on CRM leadership role that requires both strategic thinking and operational execution. The ideal candidate can independently manage campaigns and customer journeys, identify ...

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CRM Operations information

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How much do crm operations jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for crm operations in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are some common challenges faced in a CRM Operations role, and how can they be addressed?

A common challenge in CRM Operations is ensuring data accuracy and consistency across various platforms, which is essential for effective customer engagement. Managing system integrations and aligning processes between marketing, sales, and support teams can also be complex. To address these challenges, strong attention to detail, regular data audits, and clear communication with cross-functional teams are crucial. Additionally, staying updated with CRM software features and best practices helps streamline workflows and improve overall efficiency.

What are the key skills and qualifications needed to thrive as a CRM Operations specialist, and why are they important?

To thrive as a CRM Operations Specialist, you need a solid understanding of CRM platforms, data management, and customer lifecycle processes, often supported by a degree in business, marketing, or information systems. Experience with tools like Salesforce, HubSpot, or Microsoft Dynamics, along with relevant certifications, is highly beneficial. Strong analytical skills, attention to detail, and effective communication set standout professionals apart in this role. These competencies ensure accurate data handling, seamless campaign execution, and enhanced customer engagement, which are vital for business growth and customer satisfaction.

What is the difference between Crm Operations vs Customer Support Specialist?

AspectCrm OperationsCustomer Support Specialist
Required CredentialsCRM certifications, data analysis skillsCustomer service training, communication skills
Work EnvironmentData management, system administrationCustomer interaction, issue resolution
Employer & Industry UsageMarketing, sales, CRM software companiesRetail, tech, service industries

Crm Operations focuses on managing and optimizing customer relationship management systems, data analysis, and process improvements. In contrast, Customer Support Specialists primarily handle direct customer interactions and resolve issues. While both roles require strong communication skills, Crm Operations emphasizes technical and analytical expertise, whereas Customer Support is more customer-facing. Understanding these differences helps organizations assign the right talent to each function and job seekers identify roles aligned with their skills.

What are CRM operations?

CRM operations involve managing and optimizing customer relationship management systems to improve customer engagement, retention, and sales. This includes tasks such as data entry, process automation, reporting, and ensuring the CRM software is effectively used by sales and marketing teams. Strong technical skills and familiarity with CRM tools like Salesforce or HubSpot are often required for this role.

What is a CRM Operations job role?

A CRM Operations job involves managing and optimizing customer relationship management systems to ensure data accuracy, streamline processes, and support sales and marketing teams. The role often requires skills in CRM platforms like Salesforce or HubSpot, data analysis, and process improvement to enhance customer engagement and business efficiency.
More about CRM Operations jobs

What are the most commonly searched types of Crm Operations jobs?

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What states have the most Crm Operations jobs?

States with the most job openings for Crm Operations jobs include:

What job categories do people searching Crm Operations jobs look for?

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CRM Operations jobs near you
Infographic showing various Crm Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.

CRM Operations Analyst

Touro University

Manhattan, NY • On-site

$41K - $51K/yr

Full-time

Posted 13 days ago

Touro University rating

5.9

Company rating: 5.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

571st of 618 rated colleges and universities

Job description

The Customer Relationship Management (CRM) Operations Analyst supports the Director of CRM and Admissions Retention Operations and the CRM Administrators in the planning, implementation, documentation, maintenance, and continuous improvement of the University's Microsoft Dynamics 365 Admissions platform and related operational processes. Working collaboratively with CRM Administrators, this position contributes to departmental initiatives through business analysis, reporting, workflow automation, documentation, maintenance of Microsoft Dynamics 365, testing, implementation of CRM enhancements, and operational support. The CRM Operations Analyst independently completes assigned work, communicates project progress and potential blockers, participates in collaborative review and iterative refinement, and contributes to the successful completion of departmental initiatives that improve admissions operations and the overall user experience.


  • Operational Projects & CRM Enhancements
    • Participate in the planning, development, testing, implementation, and documentation of CRM enhancements and operational initiatives
    • Independently complete assigned operational and project work while communicating progress, identifying questions or blockers, participating in collaborative review, and incorporating feedback through implementation and project completion
    • Assist with Microsoft Dynamics 365 configuration, maintenance, optimization, system upgrades, releases, and feature implementations
    • Assist with testing, validating, refining, and implementing CRM enhancements and operational solutions
    • Contribute to multiple concurrent projects while maintaining established priorities and timelines
    • Work collaboratively with the Director of CRM and Admissions Retention Operations, CRM Administrators, Information Technology, and departmental stakeholders to advance CRM initiatives
    • Communicate project status, implementation progress, risks, questions, and blockers in a timely manner
    • Participate in solution reviews, testing, refinement, and continuous improvement activities
  • CRM Operations Support
    • Provide operational support for Microsoft Dynamics 365 and related admissions technologies
    • Investigate reported issues, perform testing, validate proposed solutions, and assist CRM Administrators in resolving operational and technical problems
    • Assist with maintaining system configuration, data integrity, system security roles, user permissions, and day-to-day operational stability
    • Escalate complex technical issues when appropriate while maintaining professional communication with users
  • Business Analysis & Process Improvement
    • Analyze existing business processes and identify opportunities to improve operational efficiency through technology
    • Research system functionality and assist in evaluating and implementing solutions that support departmental objectives
    • Participate in requirements gathering, solution evaluation, and process improvement initiatives
    • Assist in validating that implemented solutions meet operational and business requirements
  • Reporting, Analytics & Workflow Automation
    • Develop and maintain CRM dashboards, reports, charts, system views, Power BI visualizations, and other analytical tools supporting operational decision-making
    • Develop, test, document, and maintain Microsoft Power Automate workflows and Microsoft Dynamics 365 business processes
    • Validate reporting accuracy and workflow functionality prior to implementation
    • Maintain documentation supporting reports, dashboards, and automated business processes

Education/Experience
  • Bachelor's degree from an accredited college or university in Information Systems, Business Administration, Computer Science, Data Analytics, Higher Education Administration, or a related field, or an equivalent combination of education and experience.
  • Minimum of two (2) years of professional experience supporting CRM systems, business analysis, higher education technology, or related administrative systems required
  • Experience with Microsoft Office applications required.
Knowledge/Skills/Abilities
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong organizational and time management skills.
  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams).
  • Ability to independently manage multiple assignments while communicating progress, identifying blockers, and meeting established deadlines.
  • Ability to work independently and collaboratively within a project-oriented environment.
  • Demonstrated ability to learn new technologies and adapt to changing operational priorities.
  • Demonstrated initiative while remaining aligned with departmental priorities, project objectives, and implementation standards.
Travel
  • Must be willing to travel as business needs arise.

USD $51,510.00/Yr.
USD $41,207.00/Yr.

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