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Crm Operations Manager Jobs (NOW HIRING)

Crateandbarrel

The Senior Manager, CRM Operations shapes the operational backbone of CRM - defining how work moves from insights to delivery of high-impact initiatives that align with strategic business & customer ...

bet365

CRM Operations Lead

Denver, CO · On-site

$75K - $105K/yr

As Sports CRM Operations Lead, you will be responsible for a team of Associates, ensuring the day-to-day execution and optimization of our CRM campaigns across the USA and Canada. You will lead a ...

Eastport Holdings

CRM Manager

Pittsburgh, PA · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Recommend process improvements and best practices to enhance CRM operations and campaign execution. Preferred CRM Platforms Experience with one or more of the following is preferred: * Zoho CRM * ...

Vantage Recruiting

CRM Manager

Dallas, TX · On-site

This role collaborates with business development, marketing, operations, IT, and data professionals to support reliable CRM usage, accurate pipeline visibility, and actionable business insights.

Avis Budget Group

CRM Manager

Parsippany, NJ

$115K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This is a hands-on CRM leadership role that requires both strategic thinking and operational execution. The ideal candidate can independently manage campaigns and customer journeys, identify ...

Diptyque

CRM Manager

New York, NY · On-site

Role Description We are recruiting a CRM Manager to lead email and SMS marketing across the Americas region. Sitting within the Marketing function and directly tied to revenue performance, this ...

TEKsystems

CRM Administrator

Overland Park, KS · Hybrid

$43.27 - $57.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with sales leadership, operations, and executive stakeholders to gather business requirements * Translate business needs into scalable system solutions * Support CRM users through training ...

Honda Center

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

This role is responsible for leading CRM initiatives across ticket sales, ticket operations, premium sales and service, and sponsorship by providing CRM customization and optimization across ad hoc ...

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Crm Operations Manager information

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$31K

$63.5K

$118.5K

How much do crm operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for crm operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Crm Operations Manager vs Crm Analyst?

AspectCrm Operations ManagerCrm Analyst
ResponsibilitiesOversees CRM processes, manages teams, implements strategies to improve customer engagementAnalyzes customer data, generates reports, provides insights to optimize CRM campaigns
Required SkillsLeadership, project management, CRM platform expertiseData analysis, reporting, CRM software proficiency
CertificationsCRM certifications, project management certifications often preferred

The Crm Operations Manager focuses on managing CRM teams and strategies to enhance customer relationships, while the Crm Analyst concentrates on analyzing data to inform CRM decisions. Both roles require CRM platform knowledge, but differ in scope and responsibilities.

Is a CRM operations manager a high paying job?

A CRM Operations Manager typically earns a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management role with compensation reflecting skills in CRM systems, data analysis, and process optimization.

What does a CRM operations manager do?

A CRM operations manager oversees the implementation, maintenance, and optimization of customer relationship management systems. They analyze data, coordinate with sales and marketing teams, and ensure the CRM supports business goals, often using tools like Salesforce or HubSpot. Strong analytical skills and knowledge of CRM software are essential for this role.

What cities are hiring for Crm Operations Manager jobs?

Cities with the most Crm Operations Manager job openings:

What states have the most Crm Operations Manager jobs?

States with the most job openings for Crm Operations Manager jobs include:

Crm Operations Manager jobs near you
Infographic showing various Crm Operations Manager job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

CRM Operations Administrator

Rider Levett Bucknall

Phoenix, AZ • On-site

Full-time

Re-posted 3 days ago

Job description

Reporting to: Senior Director, Central Support Operations
Overview of Role
The CRM Operations Administrator is responsible for the day-to-day administration, support and reliability of RLB's customer relationship management platform, Unanet CRM. This role helps ensure CRM functions as a well-maintained business system supporting core activities including pursuit management, client relationship management, marketing visibility and related business workflows.
Working across business functions, the CRM Operations Administrator manages system configuration, supports users and upholds data standards to promote accurate, complete and consistent information. The role partners with internal stakeholders and business operations leadership to support process consistency, user enablement, reporting needs and ongoing system improvement.
The position owns day-to-day administration and execution within CRM while contributing to practical enhancements to workflows, data structures and overall system usability in alignment with broader operational priorities.
This role is suited to someone who is detail-oriented, systems-minded and comfortable balancing independent execution with collaboration across teams. The ideal candidate is organized, service-oriented and able to support users while maintaining a disciplined approach to data quality and system management.
Essential Functions
CRM Administration and System Support
  • Manage day-to-day CRM administration, including user setup, permissions, field maintenance, templates, lists, dashboards, workflows and routine configuration needs.
  • Maintain CRM records, modules and system settings related to companies, contacts, opportunities, projects, activities, account planning, marketing and reporting.
  • Troubleshoot user issues, coordinate with internal stakeholders and escalate technical matters to Unanet support or internal teams as needed.
  • Support configuration testing, system updates and approved enhancements before changes are applied to production.

Data Quality and Governance Support
  • Maintain CRM data quality through routine audits, cleanup, and review of key records.
  • Support established data standards, including required fields, naming conventions, record structures, account information and pursuit- and project-related data.
  • Identify recurring data quality issues and recommend practical improvements to fields, values, workflows, training topics or system controls.
  • Help prepare and validate CRM data for reporting, integrations, migrations, updates or other business needs.

User Support, Training and Enablement
  • Provide responsive, practical support to CRM users across business functions.
  • Partner with Central Support team and internal stakeholders to develop and maintain user guides, FAQs, process documentation, training materials and quick-reference resources.
  • Support CRM onboarding for new users and refresher training for existing users.
  • Help reinforce consistent CRM usage by clarifying expectations for timely, accurate and complete information.

Reporting and Business Operations Support
  • Support the development and maintenance of standard CRM reports, dashboards and data views.
  • Assist with recurring reporting needs related to pipeline, pursuits, client relationships, activities, account planning and CRM adoption.
  • Support reliable data inputs for leadership reporting, forecasting and business planning.

System Enhancement and Continuous Improvement
  • Help evaluate ways to expand practical use of existing CRM capabilities in support of business needs.
  • Support approved CRM enhancements through documentation, testing, user communication and rollout support.
  • Track recurring user questions, system issues and process gaps to help inform future improvements.
  • Recommend practical improvements to strengthen usability, data quality, workflow consistency and user experience.

Process Documentation
  • Document CRM-related processes, user steps, roles, decision points and handoffs.
  • Support CRM's role in business workflows that connect pursuit activity, project initiation, marketing, reporting and related operational processes.
  • Partner with Central Support and other internal teams to maintain clear internal system documentation as standards, workflows and usage evolve.
The ideal candidate will demonstrate a positive, proactive approach to the role and be committed to delivering customer service excellence and strong commercial results.
  • 3+ years of experience in CRM administration, sales operations, marketing operations, business operations or a related systems support role.
  • Bachelor's degree in business administration, marketing, information systems, data analytics, operations or a related field preferred; equivalent combination of education, training and relevant experience will be considered.
  • Experience with Unanet CRM / Cosential preferred.
  • Experience in construction, design, engineering, professional services or consulting preferred.
  • Strong understanding of CRM data structures, user workflows, reporting needs and data quality practices.
  • Ability to support system configuration, workflow testing, data cleanup and user troubleshooting.
  • Ability to identify practical system improvements related to fields, values, modules, workflows, reporting views and user experience.
  • Strong attention to detail and comfort working with structured data.
  • Ability to document processes clearly and translate system requirements into user-friendly guidance.
  • Strong communication skills and ability to support users across different roles, business functions and technical comfort levels.
  • Proficiency with Microsoft Office; experience with Excel, Power BI or similar reporting tools preferred.
  • Ability to manage multiple priorities, follow through on issues and work independently with appropriate direction.

Physical Requirements and Working Conditions
  • Often work in an Indoor office environment. Equipment used includes computers and standard office machines. Essential physical tasks include: the ability to work on a computer and the ability to answer and speak on a telephone.
  • May also require:
    • Sitting
    • Standing for long periods of time
    • Walking, carrying, pushing, stooping, crouching, and pulling

RLB is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices based on race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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