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Crm Operations Manager Jobs (NOW HIRING)

Harper Group

CRM Lead

San Francisco, CA · On-site

$150K - $190K/yr

  • Medical

  • Dental

  • Vision

CRM Lead Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI ... operational discipline and data judgment as it is marketing instinct. This is explicitly not a ...

Louisiana State University

CRM Administrator

Alexandria, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Bachelor's degree * 3-5 years of experience in higher education administration, admissions operations, data management or process improvement * Advanced proficiency with CRM and Student Information ...

SANY America, Inc.

CRM System Expert

Peachtree City, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description CRM System Expert ABOUT THE ROLE As part of the Americas team, SANY is seeking a driven ... operational, or workplace safety requirements and may require participation in pre employment ...

Alay Home Care

CRM

Maple Shade, NJ · Remote

$45K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Join us as a Full Time Customer Relationship Manager at Alay Home Care in Bayonne, New Jersey. This position offers the flexibility of working from home, allowing you to balance your professional and ...

New

SonSoft

Sugar CRM

Cupertino, CA · On-site

Sugar CRM Sonsoft, Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software ...

CRH

CRM Manager, Digital Customer Experience

Atlanta, GA · On-site

  • Medical

  • Dental

  • Retirement

CRM Manager, Digital Customer Experience Architectural Products Group Atlanta, Georgia, United ... Customer Data Platform - oversee the implementation, data integration, and daily operations of ...

New

Bath & Body Works

AVP, Loyalty & CRM

Reynoldsburg, OH

$178K - $235K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The right leader thinks like a general manager of the consumer file -- balancing member acquisition ... Operations to embed consumer-first thinking in the end-to-end experience -- in-store and online.

WEDGEWOOD WEDDINGS

CRM & Lifecycle Marketing Manager

Irvine, CA · On-site

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're looking for a strategic, hands-on CRM & Lifestyle Manager to lead and optimize our customer relationship management and lead nurture ecosystem across a fast-growing, multi-location hospitality ...

Sonsoft Inc

MS Dynamics CRM

Redmond, WA

At least 2 years of experience in Microsoft Dynamics CRM. * Hands on Dynamics CRM implementation experience. Should have worked on minimum one CRM migration project, one end to end implementation ...

Sonsoft Inc

Microsoft Dynamics CRM

Seattle, WA

Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM plugins, Javascript and workflows. Should have knowledge on integration with CRM like ...

Pew Charitable Trusts

Manager, CRM Application, Salesforce

$158K - $177K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Responsibilities Serve as the platform owner for Salesforce, related CRM solutions, and ancillary ... Demonstrated success in operations or project management roles, working collaboratively with cross ...

Evolv

Be Seen First

Sales Operations & CRM Coordinator

Evansville, IN · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do CRM Administration & Sales Operations * The Sales Operations Coordinator will administer and maintain our CRM (MAC): users, records, data quality, and updates * Add and maintain CRM ...

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Crm Operations Manager information

See salary details

$31K

$63.5K

$118.5K

How much do crm operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for crm operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Crm Operations Manager vs Crm Analyst?

AspectCrm Operations ManagerCrm Analyst
ResponsibilitiesOversees CRM processes, manages teams, implements strategies to improve customer engagementAnalyzes customer data, generates reports, provides insights to optimize CRM campaigns
Required SkillsLeadership, project management, CRM platform expertiseData analysis, reporting, CRM software proficiency
CertificationsCRM certifications, project management certifications often preferred

The Crm Operations Manager focuses on managing CRM teams and strategies to enhance customer relationships, while the Crm Analyst concentrates on analyzing data to inform CRM decisions. Both roles require CRM platform knowledge, but differ in scope and responsibilities.

Is a CRM operations manager a high paying job?

A CRM Operations Manager typically earns a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management role with compensation reflecting skills in CRM systems, data analysis, and process optimization.

What does a CRM operations manager do?

A CRM operations manager oversees the implementation, maintenance, and optimization of customer relationship management systems. They analyze data, coordinate with sales and marketing teams, and ensure the CRM supports business goals, often using tools like Salesforce or HubSpot. Strong analytical skills and knowledge of CRM software are essential for this role.

What cities are hiring for Crm Operations Manager jobs?

Cities with the most Crm Operations Manager job openings:

What states have the most Crm Operations Manager jobs?

States with the most job openings for Crm Operations Manager jobs include:

Crm Operations Manager jobs near you
Infographic showing various Crm Operations Manager job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

CRM Lead

Harper Group

San Francisco, CA • On-site

$150K - $190K/yr

Full-time

Medical, Dental, Vision

Re-posted 25 days ago

Job description

CRM Lead
Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI onto insurance - we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it. We've grown ~100x in the last year and we move at that speed - on-site, in person, long days, very high standards. Almost no one joins Harper for insurance; they join to build the company that replaces how it works.
The role
Acquisition gets a customer in the door; you own everything after. Harper has thousands of customers and adds ~1,000 more a month, and what happens after they sign matters as much as how they got here. Every gap in the lifecycle is a revenue leak: policies that lapse, referrals that never happen, customers who forget Harper exists until something breaks. You own the systems and campaigns that close those gaps and keep Harper indispensable - not just at renewal, but at every moment in between.
You're a CRM and lifecycle marketer who thinks in revenue, not sends - equal parts strategist and executor, designing a segmentation model in the morning and QA'ing a drip sequence in the afternoon. You report to the Head of Marketing and work hand-in-hand with the growth and product teams. Winning in 6-12 months looks like a measurably healthier customer base, a repeatable lifecycle playbook, and a CRM that's a revenue driver - not a support function.
What you'll do
  • Own the full CRM strategy. Design and run lifecycle programs that drive retention, upsell, cross-sell, and referrals across Harper's customer base.
  • Build and optimize automated sequences. Trigger-based, behavior-driven campaigns that reach customers at the right moment with the right message.
  • Find and close revenue leaks. Audit the journey for where policies lapse, engagement drops, or referrals stall - then build the programs that fix it.
  • Segment and personalize. Build audiences by industry, policy type, lifecycle stage, and engagement signal to drive relevance at scale.
  • Own referral and advocacy. Turn happy customers into a growth channel with structured referral and testimonial programs.
  • Drive measurable revenue. Tie every program to retention, LTV, and revenue impact - not vanity metrics.

Who you are
  • You've owned CRM end-to-end for a company with a large, active customer base - not just managed a tool.
  • You think in revenue terms: retention, expansion, referral, and reactivation - and you report on LTV and revenue, not open rates.
  • You've built segmentation strategies from scratch and can explain the logic behind every audience you create.
  • You're as comfortable writing the brief for a drip sequence as you are pulling cohort data to evaluate it.
  • You've worked in a fast-moving environment where you had to prioritize ruthlessly and ship quickly.
  • You believe the best CRM is invisible to the customer - it just feels like the company knows them.
  • You're based in San Francisco or willing to relocate.

The reality - read this before you apply
This is a revenue seat, measured in retention, LTV, and lifecycle-driven revenue - not opens, clicks, or sends. It's on-site in San Francisco, in person, long days, high standards. The customer base is thousands of businesses and growing every month, which means the leaks are real and they're yours to find and fix - often before anyone else notices them. You'll calibrate lifecycle programs against what the business actually needs at each moment, so the job is as much operational discipline and data judgment as it is marketing instinct.
This is explicitly not a batch-and-blast email role, and it isn't a place to manage a plan someone else owns. Almost no one takes it for insurance - they take it because owning the full post-acquisition relationship for a company growing ~100x, with a direct line to revenue, is a rare seat. If being measured that directly is the appeal, apply. If it's a deterrent, it won't get easier here.
Compensation & logistics
  • Salary: $150,000-$190,000, plus performance bonus and equity.
  • Location: On-site, San Francisco. Based here or willing to relocate.
  • Schedule: Monday-Friday, long days, in the building with the team.

Benefits
  • Uber commuter benefits
  • Meals provided - breakfast, lunch, and dinner
  • Snacks, drinks, and coffee stocked daily
  • Free gym membership
  • Health, dental, and vision insurance

Requirements
  • 5+ years of CRM or lifecycle marketing experience, with direct ownership of retention and engagement outcomes
  • Hands-on experience building automated campaigns in at least one major CRM or marketing automation platform (HubSpot, Salesforce Marketing Cloud, Klaviyo, Iterable, Braze, or comparable)
  • Proven track record improving retention, reducing churn, or increasing LTV through lifecycle programs
  • Strong analytical skills - comfortable working with customer data to segment audiences and measure campaign impact
  • Experience collaborating with product, sales, or customer success teams to align on lifecycle moments and messaging
  • Excellent written communication - able to brief and evaluate copy across a range of tones and formats
  • This is not a brand, content, or comms role

Nice to have
  • Experience in insurance, fintech, or another regulated industry with complex customer relationships
  • Familiarity with SMB customer bases and the triggers and behaviors unique to small business owners
  • Experience designing referral or advocacy programs
  • Working knowledge of data tools and CRM analytics (SQL, Looker, Mixpanel, or similar)
  • Background scaling CRM in a high-growth startup environment

Process
  • People screen - fit and alignment
  • Lead screen - skills and judgment
  • Super day - how you operate in real time

To apply
Send your resume and one lifecycle program you built that moved retention or revenue - what you built, and what it did.

Apply