Call Center Receptionist Jobs (NOW HIRING)

About Us:

If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.

Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.

We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

· Salary: $49,000.00 - $46,000

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees.

· 11 days of PTO and 10 paid holidays annually.

· Option to participate in the 401K plan with employer match.

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions:

The Welcome Center Receptionist will be responsible for providing exceptional customer service to all Metropolitan Ministries guests and callers. The receptionist will also provide general office support to the Executive Office with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate staff members, directing guests to appropriate campus departments and general clerical duties.

Essential Responsibilities:

1. Greets Met Min Executive Team and all guests, to include Board Members, and Corporate Donors and Partners, in a polite, hospitable and professional manner. Directs guests to the appropriate campus department or location.
2. Manages a high volume of incoming telephone calls in a timely, polite, hospitable and professional manner. Accurately and timely logs calls onto call log and routes calls to appropriate recipients. Assures, if possible, there will be only one hand-off.
3. Prepares Executive Offices outgoing mail and sorts/distributes incoming mail to Executive Offices as needed.
4. Interacts and trains volunteers, interns, RTWs as support to Welcome Center duties.
5. Performs general clerical duties as assigned to include updating the Executive Directory, and reserving conference rooms for meetings and trainings.
6. Organizes and keeps reception and lobby areas neat and inviting at all times to include stocking of beverage service area.
7. Supports the holiday tent operation and Family Support Events as directed.
8. Meets personal goals and actively contributes to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Attends required staff meetings and on-going trainings. Completes other duties as assigned.

Education and Experience:

High school diploma or equivalent. Two years’ experience in customer service and the clerical field.

Skills Requirements:

Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Manage guest queries and objections in a proficient manner. Experience in managing confidential information. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Word and Excel. Strong ability to multi-task. Requires customer service, and oral and written communication skills. Bi-lingual a plus but not required.

Physical Requirements:

Hearing and speaking ability that allows for effective oral communication of information; physical, emotional and spiritual stamina to handle job-related issues and stress. Able to lift 20 lbs or more.

Other:

Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at Daryl.Belluccia@Metromin.org