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Call Center Receptionist Jobs (NOW HIRING)

Aesthetic Surgery Centre and Medical Spa

Reception

Tacoma, WA · On-site

$17 - $22.25/hr

Seeking Full Time Receptionist/Call Center Receptionist for very busy ambulatory clinic to support 1- Plastics and 3- Oculo-Facial Plastic Surgeons in Tacoma with two satellite locations (one day per ...

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CALL Center Receptionist information

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How much do call center receptionist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call center receptionist in the United States is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.47 per hour, depending on experience, location, and employer.

What is a call center receptionist?

Call Center Receptionists are professionals who answer incoming calls, greet callers, and direct them to the appropriate department or person. They play a vital role in providing customer service, handling inquiries, and sometimes managing basic troubleshooting or appointment scheduling. Their main job is to ensure that callers have a positive experience and that communication within the organization runs smoothly. Additionally, they may be responsible for documenting call details and following up on customer requests.

What are the key skills and qualifications needed to thrive as a call center receptionist, and why are they important?

To thrive as a Call Center Receptionist, you need excellent verbal communication, active listening, and basic computer literacy, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is typically required. Patience, problem-solving abilities, and a personable demeanor help individuals excel in assisting callers and resolving issues efficiently. These skills ensure high-quality customer service, accurate information handling, and a positive experience for both clients and the organization.

What are some common challenges faced by call center receptionists, and how can they be managed effectively?

Call center receptionists often handle high call volumes and must manage multiple tasks simultaneously, such as answering inquiries, directing calls, and updating records. Maintaining a calm and professional demeanor under pressure is key, especially when dealing with difficult callers or technical issues. Effective time management, clear communication, and proficiency with call center software help mitigate these challenges. Supportive team environments and regular training also play a significant role in ensuring receptionists can navigate the demands of the role successfully.

What is the difference between Call Center Receptionist vs Customer Service Representative?

AspectCall Center ReceptionistCustomer Service Representative
CredentialsHigh school diploma or equivalentHigh school diploma or equivalent; some roles may prefer additional certifications
Work EnvironmentFront desk, call center, or reception areaCall centers, retail, or office settings
Primary DutiesGreeting visitors, answering calls, managing appointmentsAssisting customers, resolving issues, providing product info
Industry UsageCommon in healthcare, corporate offices, hotelsWidespread across retail, telecom, banking, and service sectors

While both roles involve communication and customer interaction, a Call Center Receptionist primarily manages front desk duties and incoming calls in a reception setting. In contrast, a Customer Service Representative focuses on assisting customers via calls or other channels, often handling inquiries and resolving issues. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

Can I work in a call center receptionist without experience?

Yes, many call center receptionist positions are entry-level and do not require prior experience. Employers often provide training on phone systems, customer service skills, and company procedures, making it possible to start without previous related work experience.

Which call center receptionist job pays the most?

The highest-paying call center receptionist roles are typically found in industries such as healthcare, finance, and technology, where specialized knowledge or certifications can lead to higher wages. Salaries can also vary based on location, experience, and company size, with some positions offering additional benefits or bonuses that increase overall compensation.
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What states have the most Call Center Receptionist jobs?

States with the most job openings for Call Center Receptionist jobs include:

What job categories do people searching Call Center Receptionist jobs look for?

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What are popular job titles related to Call Center Receptionist jobs?

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CALL Center Receptionist jobs near you
Infographic showing various Call Center Receptionist job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,718 per year, or $17.7 per hour.

Service BDC Call Center Agent

Toyota of Cool Springs

Franklin, TN • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Service BDC Call Center Agent
Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers! We are growing and want you to grow with us too!
Job Description
Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.
SUMMARY
Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
Responsibilities
  • Answers incoming calls promptly and professionally
  • Obtains customer and vehicle information
  • Creates appointments for vehicle maintenance, service and recalls
  • Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments

Qualifications
  • Positive attitude
  • Well-spoken with previous call center/receptionist experience
  • Proficiency with computers
  • Must be able to multi-task
  • Must be a solution-oriented problem solver
  • Customer Satisfaction focused

What We Offer
  • Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour
  • 401(k) Savings Plan with Employer-Match
  • Medical Insurance
  • Dental Plan
  • Vision Plan
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Vacation
  • 5-Day Work Week
  • Locally Owned
  • We promote from within

Apply