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Billing Chat Jobs in Indiana (NOW HIRING)

... phone, chat and email. This includes, but is not limited to, assisting customers with billing and payments, performing basic troubleshooting for service related issues, and general account ...

Please do not reach out through our website's contact information (telephone, email, or web chat ... Review medical records and bills for accuracy and completeness, compare bills against records ...

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Understand clients' utility business processes, including customer service, billing, collections ...

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Experience with MDM systems with emphasis on billable read workflows. * Excellent customer service ...

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Billing Chat information

What is the difference between Billing Chat vs Billing Specialist?

AspectBilling ChatBilling Specialist
CredentialsBasic knowledge of billing software, customer service skillsHigh school diploma or equivalent; some roles may require certification
Work EnvironmentOnline, remote chat platforms, customer supportOffice or remote, handling billing processes and documentation
Employer & IndustryHealthcare, telecom, utilities, retailHealthcare, finance, insurance, retail
Search & Comparison IntentCustomer support, online billing assistanceBilling process, account management, invoicing

Billing Chat roles focus on providing billing support via online chat platforms, emphasizing customer interaction and quick issue resolution. Billing Specialists handle billing processes, invoicing, and account management, often requiring more detailed knowledge of billing systems. Both roles are essential in billing operations but differ mainly in communication method and scope of responsibilities.

What cities in Indiana are hiring for Billing Chat jobs?

Cities in Indiana with the most Billing Chat job openings:

Customer Care Representative

Surf Internet

La Porte, IN • On-site

$15 - $17/hr

Other

Posted 14 days ago


Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

36th of 101 rated telecommunications companies


Job description

The Customer Care Representative is responsible for providing excellent customer service and support to all customers via phone, chat and email. This includes, but is not limited to, assisting customers with billing and payments, performing basic troubleshooting for service related issues, and general account maintenance and questions.
Work Schedule:
  • Monday 7:00-3:30
  • Tuesday 9:30-6:00
  • Wednesday 7:00-3:30
  • Thursday 9:30-6:00
  • Friday 7:00-3:30.
  • Responsibilities:
  • Answer all incoming calls and live chat requests while providing an excellent customer experience.
  • Manage incoming ticket queues and follow up with customers in a timely manner.
  • Perform basic troubleshooting for service requests both via phone and chat. Escalate to technical support when needed.
  • Make account changes including package changes.
  • Facilitate scheduled appointment changes when requested by customers or field staff.
  • Follow up with positive and negative survey respondents.
  • Accepts and processes monthly payments from SBS residential customers
  • Follows established guidelines to initiate and implement payment arrangements on delinquent accounts via communication and coordination with residential customers.
  • Documents payment arrangements and other pertinent account details; schedules and performs follow-up communication with account holders.
  • Follows established guidelines and policies to review and update account status.
  • Interacts with all customers in a calm, friendly and professional manner.
  • Performs other related duties, as required.

Qualifications:
  • High school diploma or equivalent
  • Excellent organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to communicate with account holders in a courteous manner.
  • Ability to refrain from using harsh, aggressive or demanding language or tones when working with customers.

What Surf Internet employees say

Pay

Benefits

Hours and flexibility

Workplace

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