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Bilingual Case Manager Jobs in Indiana (NOW HIRING)

Valeris

Bilingual Case Manager (English/Spanish)

Jeffersonville, IN · On-site

$20.50 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

When you join the team as the Bilingual Case Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support ...

PharmaCord LLC

Bilingual Executive Case Manager

Jeffersonville, IN · On-site

$20.50 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

When you join the team as a Bilingual Executive Case Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated ...

Valeris

Bilingual Executive Case Manager

Jeffersonville, IN · On-site

$20.50 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

When you join the team as a Bilingual Executive Case Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated ...

Oaklawn

Case Manager

Elkhart, IN · On-site

$22.34/hr

  • PTO

Higher pay for bilingual staff * Mileage reimbursement * Start earning PTO the day you start ... Case Managers specialize in: * Managing the care provided to youth, adults, and families * Helping ...

Oaklawn

Case Manager

Elkhart, IN

$22.34/hr

  • PTO

Higher pay for bilingual staff * Mileage reimbursement * Start earning PTO the day you start ... Case Managers specialize in: * Managing the care provided to youth, adults, and families * Helping ...

Oaklawn

Case Manager

South Bend, IN · On-site

$22.34/hr

  • PTO

Higher pay for bilingual staff * Mileage reimbursement * $1000 sign on bonus * Start earning PTO ... Case managers specialize in: * Managing the care provided to adults * Helping adults gain access to ...

Oaklawn

Case Manager

South Bend, IN · On-site

$22.34/hr

  • PTO

Higher pay for bilingual staff * Mileage reimbursement * $1000 sign on bonus * Start earning PTO ... Case managers specialize in: * Managing the care provided to adults * Helping adults gain access to ...

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Bilingual Case Manager information

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How much do bilingual case manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for bilingual case manager in Indiana is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $24.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a bilingual case manager, and why are they important?

To thrive as a Bilingual Case Manager, you need proficiency in at least two languages, a relevant degree in social work or human services, and strong case management experience. Familiarity with case management software, client tracking systems, and documentation protocols is typically required. Exceptional cultural competence, active listening, and problem-solving skills help build trust and effectively support diverse clients. These abilities are crucial for ensuring equitable access to services and successful outcomes for clients from various backgrounds.

How does being bilingual enhance your effectiveness as a case manager, and what challenges might you face in this role?

As a Bilingual Case Manager, your language skills allow you to build stronger relationships with clients from diverse backgrounds, ensuring they fully understand their options and receive culturally appropriate support. However, you may face challenges such as translating complex terminology, managing high caseloads, and navigating cultural nuances that affect client trust or engagement. Effective communication and empathy are crucial, as is the ability to advocate for clients across various social services while maintaining accurate documentation. Collaboration with multidisciplinary teams is common, making adaptability and strong interpersonal skills important for success.

What is a bilingual case manager?

Bilingual Case Managers are professionals who provide support, advocacy, and coordination of services for clients while communicating fluently in two languages. They help individuals navigate systems such as healthcare, social services, or legal assistance, ensuring language is not a barrier to receiving help. Their bilingual skills allow them to serve diverse populations, accurately assess client needs, and facilitate communication between clients and service providers. This role is especially important in multicultural communities where language barriers can hinder access to essential resources.
What are popular job titles related to Bilingual Case Manager jobs in Indiana? For Bilingual Case Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Bilingual Case Manager jobs in Indiana look for? The top searched job categories for Bilingual Case Manager jobs in Indiana are:
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Bilingual Case Manager jobs near you
Infographic showing various Bilingual Case Manager job openings in Indiana as of August 2026, with employment types broken down into 58% Full Time, 25% Part Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,245 per year, or $22.7 per hour.

Bilingual Case Manager (English/Spanish)

PharmaCord LLC

Jeffersonville, IN • On-site

$20.50 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

PharmaCord rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

264th of 488 rated business services

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
When you join the team as the Bilingual Case Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You'll compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely. This role may be eligible for a hybrid schedule after 6 months (or sooner once proficiency in role is demonstrated). Review our Benefits & Perks below to learn more!
A typical day as a Bilingual Case Manager will include ownership of your patients cases from initiation to closure to include; benefit investigations, prior authorizations / denial appeals, determining financial qualifications for assistance programs and assisting patients or other callers/stakeholders through resolution (via email, inbound/outbound calls and using our patented technology, Lynk) by using your critical thinking skills and your knowledge of the program and industry rules and standards. The Bilingual Case Manager requires a high level of ownership, attention to detail and patient focus and will put your problem-solving skills to the test!
Key Responsibilities
  • Relationship Management
    • Builds trusted relationships with patients, prescribers, client stakeholders through proactive communication, timely and accurate execution of deliverables and demonstrated relentless passion for helping patients
    • Manages all relationships in a manner that adheres to healthcare laws and regulations
  • Communications
    • Performs program welcome calls to patients
    • Performs post Benefits Investigation calls to patients and physicians explaining coverage options
    • Manages all client inquiries unable to be determined by client through reporting
    • Manages HCP inquiries, as applicable, pursuant to business rules
  • Inbound Call Management
    • Manages inbound calls as directed by the program-approved FAQs
    • Triage patients to internal or external resources as appropriate
  • Personalized Case Management
    • Provides personalized case management to patients and HCPs including outbound communication to HCPs and patients to communicate benefit coverage and next steps in obtaining coverage
    • Leverages electronic tools to identify benefits and payer coverage; completes manual benefit investigation as needed
    • Identifies and communicates patient's plan benefit coverage including the need for prior authorization, appeal, tier exception, and/or formulary exclusions
    • Uses electronic resources to obtain benefit coverage outcome and if needed, outbound call to payers and HCPs to follow up on proper submission and/or outcome
    • Coordinates nurse teach with field-based nurse educators, as applicable to program
    • Supports adherence services through coordination of nurse follow up, as applicable to program
    • Identifies peer support resources for patients
    • Coordinates shipment of product through patient assistance program and/or bridge program from the PharmaCord pharmacy
    • Proactively communicates needs for reverification of prior authorization or re-enrollment for patient assistance program
    • Reports adverse events, Product complaints, special situation reports and/or medical inquiries received in accordance with SOPs and the Business Rules
    • Documents all activities within the PharmaCord Lynk system in accordance with business requirements
  • Utilize Valeris' values as the driving force behind the team's success
  • On time adherence to training deadlines for all corporate policies and procedures
  • Ensure all SOPs are followed with consistency
  • Perform additional tasks or projects as assigned

Qualifications:
  • Bachelor's degree strongly preferred
  • Fluent in Spanish and English is required
  • Customer service and healthcare industry experience is preferred but not required
  • Ability to work an 8.5-hour shift between 8 am to 11 pm, Monday to Friday required
  • Bi-lingual in English and Spanish or Chinese/Mandarin is a plus
  • This is an office-based position, the ability to sit for extended periods of time is necessary
  • Although very minimal, flexibility to travel as needed is preferred

Physical Demands & Work Environment
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
  • Although very minimal, flexibility to travel as needed is preferred.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?
We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
  • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
  • Additional health support, including telehealth and Employee Assistance Program (EAP) services
  • Company match on Health Savings Account contributions
  • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
  • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
  • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
  • Paid Time Off (PTO) and Sick Leave to support work-life balance
  • Team members receive nine paid holidays plus two floating holidays
  • Opportunities for advancement in a company that supports personal and professional growth
  • A challenging, stimulating work environment that encourages new ideas
  • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
  • A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
Important Notice
Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @valeris.com, @echo.newtonsoftware.com email address regarding next steps in our interview process.
Please Note:
  • PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @valeris.com, @pharmacord.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly.
  • We will never request your bank account information at any stage of the hiring process.
  • We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@pharmacord.com

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