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Bdc Representative Jobs in Tennessee (NOW HIRING)

Nashville Nissan

Sales BDC Representative

Nashville, TN · On-site

$14.50 - $19.25/hr

BDC AGENT Join the Team at Downtown Nashville Nissan At Downtown Nashville Nissan, we're more than a dealership-we're a community. Located in the heart of Music City, we believe that happy employees ...

Nashville Nissan

Sales BDC Representative

Nashville, TN

$14.50 - $19.25/hr

BDC AGENT Join the Team at Downtown Nashville Nissan At Downtown Nashville Nissan, we're more than a dealership--we're a community. Located in the heart of Music City, we believe that happy employees ...

Nashville Nissan

Sales BDC Representative

Nashville, TN · On-site

$14.50 - $19.25/hr

BDC AGENT Join the Team at Downtown Nashville Nissan At Downtown Nashville Nissan, we're more than a dealership--we're a community. Located in the heart of Music City, we believe that happy employees ...

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN · On-site

Automotive Sales BDC Representative Location: Johnson City Acura Mazda, Johnson City, TN Company Overview: Johnson City Acura Mazda is a leading automotive dealership with a strong reputation for ...

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN · On-site

Automotive Sales BDC Representative Location: Johnson City Acura Mazda, Johnson City, TN Company Overview: Johnson City Acura Mazda is a leading automotive dealership with a strong reputation for ...

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN

Automotive Sales BDC Representative Location: Johnson City Acura Mazda, Johnson City, TN Company Overview: Johnson City Acura Mazda is a leading automotive dealership with a strong reputation for ...

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN

Automotive Sales BDC Representative Location: Johnson City Acura Mazda, Johnson City, TN Company Overview: Johnson City Acura Mazda is a leading automotive dealership with a strong reputation for ...

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN

Automotive Sales BDC Representative Location: Johnson City Acura Mazda, Johnson City, TN Company Overview: Johnson City Acura Mazda is a leading automotive dealership with a strong reputation for ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment ...

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Bdc Representative information

See Tennessee salary details

$8

$16

$26

How much do bdc representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for bdc representative in Tennessee is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.45 per hour, depending on experience, location, and employer.

What is a BDC representative?

BDC Representatives, or Business Development Center Representatives, are professionals who typically work in car dealerships to manage incoming and outgoing customer communications. They handle phone calls, emails, and online inquiries, schedule appointments, and follow up with potential and existing customers to generate leads and support the sales team. Their main goal is to enhance customer experience and contribute to the dealership's sales growth by ensuring effective communication between customers and the sales department.

What are the key skills and qualifications needed to thrive as a BDC representative?

To thrive as a BDC Representative, strong communication skills, customer service aptitude, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Outstanding organizational skills, resilience, and a positive attitude help candidates excel in this fast-paced, customer-focused environment. These skills enable BDC Representatives to efficiently manage leads, build customer relationships, and drive sales success for the dealership.

How does a BDC representative typically interact with sales and service teams to ensure a seamless customer experience?

BDC Representatives play a vital role in bridging communication between customers and dealership sales or service teams. They handle inbound and outbound customer inquiries, schedule appointments, and follow up on leads, ensuring all information is accurately relayed to the appropriate department. Regular collaboration with sales and service staff helps resolve customer concerns quickly and ensures that appointments and follow-ups are managed efficiently. This teamwork not only improves the overall customer experience but also helps drive dealership goals.

What is the difference between Bdc Representative vs Customer Service Representative?

AspectBdc RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, CRM familiarityHigh school diploma, communication skills
Work EnvironmentDealerships, automotive industryVarious industries, call centers, retail
Employer & Industry UsageAuto dealerships, sales-focusedBroad, customer-focused roles
Common Search & ComparisonYesYes

The main difference is that a Bdc Representative primarily works in automotive dealerships, focusing on lead generation and appointment setting, while a Customer Service Representative works across various industries, handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but the Bdc Representative often requires familiarity with CRM systems and sales processes specific to the automotive industry.

Is being a Bdc Representative a good job?

A BDC (Business Development Center) Representative is responsible for generating leads, setting appointments, and supporting sales efforts, often working in a dealership or sales environment. The role can offer a steady income with commissions or bonuses and requires good communication skills and familiarity with CRM tools. Job satisfaction depends on individual preferences for sales work, customer interaction, and performance-based incentives.

What are popular job titles related to Bdc Representative jobs in Tennessee?

For Bdc Representative jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Bdc Representative jobs in Tennessee look for?

The top searched job categories for Bdc Representative jobs in Tennessee are:

What are popular job titles related to Bdc Representative jobs in TN?

For Bdc Representative jobs in TN, the most frequently searched job titles are:

Bdc Representative jobs near you
Infographic showing various Bdc Representative job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $34,104 per year, or $16.4 per hour.

Service BDC Representative

Ford of Murfreesboro

Murfreesboro, TN

$14 - $18/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 21 days ago

Job description

We are looking for a motivated, customer focused Service BDC Representative to join our dealership's Business Development Center. This position plays a key role in supporting our service department by managing inbound and outbound communication, scheduling appointments, and delivering exceptional customer experience from the very first interaction. 

Position Overview

The Service BDC Representative is responsible for handling all income service calls, making outbound follow-up calls, managing appointment scheduling, and supporting our service team with accurate customer information. The ideal candidate is organized, upbeat, professional on the phone, and comfortable working in a fast-paced environment where attention to detail truly matters.

Key Responsibilities

  • Answer inbound calls promptly and professionally for service inquires, maintenance needs, recall questions, and general service department support.
  • Schedule service appointments, manage the service calendar, and ensure accurate customer information is entered in the CRM.
  • Make outbound calls for appointment reminders, declined services, maintenance follow-ups, CSI outreach, and manufacturer recall campaigns. 
  • Maintain clear communication with service advisors and the service manager regarding customer needs and scheduling capacity. 
  • Ensure high customer satisfaction through courteous, consistent communication and timely follow-up.
  • Log all customer interactions accurately and consistently in the CRM system.
  • Meet daily, weekly, and monthly contact/appointment goals set by management. 
  • Support ongoing customer-retention efforts by delivering a positive, helpful experience every time. 

Qualifications

  • Previous BDC, call center, or customer service experience preferred. (Automotive experience is a plus but not required)
  • Strong written and verbal communication.
  • Ability to multitask, prioritize, and stay organized in a busy environment. 
  • Comfortable using CRM tools, dealership scheduling systems, and basic computer applications. 
  • Professional, friendly phone presence, and customer-first mindset.
  • Reliable attendance and consistent work ethic. 

Compensation & Benefits

  • Competitive hourly pay
  • Performance based bonuses
  • Health, dental. and vision benefits options
  • Paid time off
  • Opportunities for advancement within the dealership

Schedule 

  • Full-time position
  • Typically includes some Saturdays
  • Consistent weekly hours with a set schedule

Apply