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Bdc Manager Jobs in Tennessee (NOW HIRING)

Nashville Nissan

Sales BDC Representative

Nashville, TN

$14.50 - $19.25/hr

BDC AGENT Join the Team at Downtown Nashville Nissan At Downtown Nashville Nissan, we're more than a dealership--we're a community. Located in the heart of Music City, we believe that happy employees ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Nashville Nissan

Sales BDC Representative

Nashville, TN · On-site

$14.50 - $19.25/hr

BDC AGENT Join the Team at Downtown Nashville Nissan At Downtown Nashville Nissan, we're more than a dealership-we're a community. Located in the heart of Music City, we believe that happy employees ...

Nashville Nissan

Sales BDC Representative

Nashville, TN

$14.50 - $19.25/hr

BDC AGENT Join the Team at Downtown Nashville Nissan At Downtown Nashville Nissan, we're more than a dealership--we're a community. Located in the heart of Music City, we believe that happy employees ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$14.25 - $19/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$12.75 - $17/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN · On-site

As a BDC Representative, you will be the first point of contact for potential customers, responsible for managing inbound leads, making outbound calls, and setting appointments for our sales team.

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN

As a BDC Representative, you will be the first point of contact for potential customers, responsible for managing inbound leads, making outbound calls, and setting appointments for our sales team.

Johnson City Acura/Mazda

SALES BDC

Johnson City, TN

As a BDC Representative, you will be the first point of contact for potential customers, responsible for managing inbound leads, making outbound calls, and setting appointments for our sales team.

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Bdc Manager information

See Tennessee salary details

$17.2K

$62.8K

$104.8K

How much do bdc manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for bdc manager in Tennessee is $62,801.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $77,600.00 per year, depending on experience, location, and employer.

What is a BDC manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

What are the key skills and qualifications needed to thrive as a BDC manager?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

What are the main challenges a BDC manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

How much do Bdc managers make?

Bdc managers typically earn an average salary ranging from $45,000 to $70,000 annually, depending on experience, location, and the size of the dealership or organization. Compensation may also include bonuses and commissions based on performance and sales targets.

Is being a Bdc Manager a good job?

A BDC Manager oversees the business development center, managing customer interactions and sales processes, often requiring strong communication and organizational skills. The role can offer competitive salaries, performance-based bonuses, and opportunities for advancement within automotive or sales industries. Job satisfaction depends on individual skills, work environment, and company support.
More about Bdc Manager jobs

What are the most commonly searched types of Bdc jobs in Tennessee?

The most popular types of Bdc jobs in Tennessee are:

What are popular job titles related to Bdc Manager jobs in Tennessee?

For Bdc Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Bdc Manager jobs in Tennessee look for?

The top searched job categories for Bdc Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Bdc Manager jobs?

Cities in Tennessee with the most Bdc Manager job openings:

Bdc Manager jobs near you
Infographic showing various Bdc Manager job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,801 per year, or $30.2 per hour.

SALES BDC ASSISTANT

Nelson Mazda Murfreesboro

Murfreesboro, TN • On-site

Full-time

Posted 2 days ago

New

Job description

The basic job duties for this position are as follows:

Monday, Friday, Saturday work schedule 9am - 7 pm

BDC function

  • Answer incoming phone calls and aid the guest, whether it is for sales or another department
  • Engage with each guest, with the goal of securing an appointment, giving them the attention and information they desire, in the manner in which they prefer to communicate. (phone, text, chat, email, mail, social media, etc.)
  • Contact Customers using templates and word tracks to schedule appointments for Sales
  • Reschedule no-show Customer appointments.
  • Contact Customers using templates and word tracks to schedule appointments for Sales
  • Reschedule no-show Customer appointments.
  • Schedule future contact as needed.
  • Add guest to CRM, along with any information provide
  • Making sure the BDC is never left unattended during business hours.
  • Coordinate with necessary departments when an appointment is scheduled.
  • Continuously view BDC dashboard for appointment opportunities and confirmations
  • Ask Team Lead or BDC Manager to step in on BDC communication when needed to help secure
  • a great guest experience and outcome.
  • Daily follow up verification
  • Adhere to the BDC leads assigned CA follow - which is responding within 10 minutes from receiving the lead.
  • Provide information to the guest that they seek, including video walk around.
  • Follow Up calls from previous day of no buy
  • Follow up calls on people who have bought
  • Follow up calls from previous week of “be backs"
  • Create a business within a business by reaching out to all sold and unsold guest, seeking to check in on them. This is a way to create a strong and ongoing relationship with each person, ultimately growing "your" business. Thank you notes, bday cards, car anniversary's texts, etc.

The Sales Experience

  • Act as sales concierge for both guest and other client advisors.
  • Maintain a great guest experience.
  • Responsible for the engagement to each sale, partnering with the Team Lead throughout.

Finance focus

  • Follow the F&I process
  • Complete the sales traction, including all contracts
  • Get needed stips and signatures on all items
  • Make sure Business Processors are getting your support as needed to finalize your deals
  • Responsible for collecting, documenting, and turning in all down payments

Daily Maintenance, Training, and Other

  • Lot maintenance
  • Showroom maintenance
  • Walk the lot daily
  • Attends training assigned
  • Aids in the training of new team members
  • Request specific trainings based on your needs
  • Stocking the guest lounge and help in keeping the amenities area clean
  • Exemplify the Nelson Hospitality standards
  • Any task or project assigned by GM or Team lead

Resources, Processes and Tools

Be fluent in the following resources, processes and tools. This is not a comprehensive list, but a great foundation:

  • Text
  • Chat
  • Phone system
  • VAuto
  • Blackbook
  • Nelson websites
  • Dealerbible
  • Dealertrack
  • CarFax
  • Company Email account
  • Guest feedback channels (social media, surveys, etc.)
  • Nelson BDC process
  • NPI and Rocks
  • Hospitality

Apply