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Service Bdc Manager Jobs in Tennessee (NOW HIRING)

Ford of Murfreesboro

Service BDC Representative

Murfreesboro, TN · On-site

$14 - $18/hr

  • Medical

  • Dental

  • Vision

  • PTO

This position plays a key role in supporting our service department by managing inbound and ... Position Overview The Service BDC Representative is responsible for handling all income service ...

VW Audi of Chattanooga

SERVICE BDC ASSOCIATE

Chattanooga, TN

$38K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track guest interest. The service BDC Agent will ...

Toyota of Murfreesboro

Service BDC

Murfreesboro, TN · On-site

$13.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service BDC Every employee with Toyota of Murfreesboro is absolutely critical to its success. Our ... Ability to communicate customers' interests needs and requests to management and service personnel

Toyota of Murfreesboro

Service BDC

Murfreesboro, TN · On-site

$13.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service BDC Every employee with Toyota of Murfreesboro is absolutely critical to its success. Our ... Ability to communicate customers' interests needs and requests to management and service personnel

VW Audi of Chattanooga

SERVICE BDC ASSOCIATE

Chattanooga, TN · On-site

$38K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track guest interest. The service BDC Agent will ...

Toyota of Murfreesboro

Service BDC

Murfreesboro, TN · On-site

$13.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service BDC Every employee with Toyota of Murfreesboro is absolutely critical to its success. Our ... Ability to communicate customers' interests needs and requests to management and service personnel

Ford of Murfreesboro

Service BDC Representative

Murfreesboro, TN · On-site

$13.75 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

This position plays a key role in supporting our service department by managing inbound and ... Position Overview The Service BDC Representative is responsible for handling all income service ...

Ford of Murfreesboro

Service BDC Representative

Murfreesboro, TN · On-site

$14 - $18/hr

  • Medical

  • Dental

  • Vision

  • PTO

This position plays a key role in supporting our service department by managing inbound and ... Position Overview The Service BDC Representative is responsible for handling all income service ...

Toyota of Murfreesboro

Service BDC

Murfreesboro, TN

$13.25 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service BDC Every employee with Toyota of Murfreesboro is absolutely critical to its success. Our ... Ability to communicate customers' interests needs and requests to management and service personnel

Toyota of Murfreesboro

Service BDC

Murfreesboro, TN · On-site

$13.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service BDC Every employee with Toyota of Murfreesboro is absolutely critical to its success. Our ... Ability to communicate customers' interests needs and requests to management and service personnel

MAP Automotive Group

Automotive Service BDC - Fox Toyota

Clinton, TN · On-site

$12.25 - $16.50/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Maintain accurate customer information in the CRM. * Assist with CSI (Customer Satisfaction Index ... Prior BDC or customer service experience preferred (automotive experience a plus). * Strong ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$14.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$12.75 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$14.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN

$12.75 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Reeder Chevrolet

BDC Service Representative

Knoxville, TN · On-site

$12.75 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

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Showing results 1-20

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Tennessee

Service Bdc Manager information

See Tennessee salary details

$17.2K

$62.8K

$104.8K

How much do service bdc manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service bdc manager in Tennessee is $62,801.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $77,600.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

What are popular job titles related to Service Bdc Manager jobs in Tennessee?

For Service Bdc Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Tennessee look for?

The top searched job categories for Service Bdc Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Service Bdc Manager jobs?

Cities in Tennessee with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $62,801 per year, or $30.2 per hour.

Service BDC Representative

Ford of Murfreesboro

Murfreesboro, TN • On-site

$14 - $18/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 10 days ago

Job description

We are looking for a motivated, customer focused Service BDC Representative to join our dealership's Business Development Center. This position plays a key role in supporting our service department by managing inbound and outbound communication, scheduling appointments, and delivering exceptional customer experience from the very first interaction. 

Position Overview

The Service BDC Representative is responsible for handling all income service calls, making outbound follow-up calls, managing appointment scheduling, and supporting our service team with accurate customer information. The ideal candidate is organized, upbeat, professional on the phone, and comfortable working in a fast-paced environment where attention to detail truly matters.

Key Responsibilities

  • Answer inbound calls promptly and professionally for service inquires, maintenance needs, recall questions, and general service department support.
  • Schedule service appointments, manage the service calendar, and ensure accurate customer information is entered in the CRM.
  • Make outbound calls for appointment reminders, declined services, maintenance follow-ups, CSI outreach, and manufacturer recall campaigns. 
  • Maintain clear communication with service advisors and the service manager regarding customer needs and scheduling capacity. 
  • Ensure high customer satisfaction through courteous, consistent communication and timely follow-up.
  • Log all customer interactions accurately and consistently in the CRM system.
  • Meet daily, weekly, and monthly contact/appointment goals set by management. 
  • Support ongoing customer-retention efforts by delivering a positive, helpful experience every time. 

Qualifications

  • Previous BDC, call center, or customer service experience preferred. (Automotive experience is a plus but not required)
  • Strong written and verbal communication.
  • Ability to multitask, prioritize, and stay organized in a busy environment. 
  • Comfortable using CRM tools, dealership scheduling systems, and basic computer applications. 
  • Professional, friendly phone presence, and customer-first mindset.
  • Reliable attendance and consistent work ethic. 

Compensation & Benefits

  • Competitive hourly pay
  • Performance based bonuses
  • Health, dental. and vision benefits options
  • Paid time off
  • Opportunities for advancement within the dealership

Schedule 

  • Full-time position
  • Typically includes some Saturdays
  • Consistent weekly hours with a set schedule

Apply