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Service Bdc Manager Jobs in Tennessee (NOW HIRING)

Hudson Automotive Group

BDC Sales

Clarksville, TN

$16/hr

... BDC) to join our growing sales team. Hudson Automotive is one of the largest and fastest-growing ... If you are an experienced Customer Service or Retail sales professional looking for an opportunity ...

Wyatt Johnson Subaru

BDC Sales

Clarksville, TN

$16/hr

... BDC) to join our growing sales team. Hudson Automotive is one of the largest and fastest-growing ... If you are an experienced Customer Service or Retail sales professional looking for an opportunity ...

Dealers Auto Auction Group

BDC Agent

Nashville, TN · On-site

Job Purpose: - The BDC Agent plays a pivotal role in the automotive industry by managing inbound ... service or sales role, preferably within the automotive industry. - Experience with CRM software ...

CITY ENTERPRISES LLC

BDC Agent

Nashville, TN

Job Purpose: - The BDC Agent plays a pivotal role in the automotive industry by managing inbound ... service or sales role, preferably within the automotive industry. - Experience with CRM software ...

Landers McLarty Toyota

N/U BDC

Fayetteville, TN · On-site

BDC Sales Coordinator (Business Development Coordinator) Job Class: Sales We are looking for a ... management to follow with customers to achieve high sales volume as well as high customer service ...

Lowe's

Market Delivery Manager - XDT

Loudon, TN

What You Will Do The Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery ... service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes (RDC, BDC, ADC ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Tennessee

Service Bdc Manager information

See Tennessee salary details

$17.2K

$62.8K

$104.8K

How much do service bdc manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service bdc manager in Tennessee is $62,801.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $77,600.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Tennessee?

For Service Bdc Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Tennessee look for?

The top searched job categories for Service Bdc Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Service Bdc Manager jobs?

Cities in Tennessee with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $62,801 per year, or $30.2 per hour.

Service Manager

Ford of Murfreesboro

Murfreesboro, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

We are seeking an experienced and driven Automotive Service Manager to lead a high-volume service department. This role requires a hands-on leader with strong operational discipline, the ability to manage large teams, and a track record of driving efficiency, profitability, and customer satisfaction in a fast-paced environment.
Key Responsibilities
  • Oversee daily operations of a high-volume service department, managing service advisors and support staff.
  • Maintain and improve CSI scores while handling a high daily RO count.
    Monitor KPIs including ELR, hours per RO, effective labor rate, comeback ratio, and gross profit.
  • Recruit, train, coach, and retain top-performing service advisors and technicians.
  • Ensure compliance with OEM standards, warranty processes, and dealership policies.
  • Handle escalated customer issues promptly and professionally.
  • Collaborate with Parts, Sales, and BDC departments to maximize throughput and communication.
  • Implement processes that improve speed, accuracy, and overall consistent volume.
  • Manage scheduling, capacity planning, and workflow to support consistent volume.

Qualifications
  • Automotive service management experience in a high-volume dealership.
  • Demonstrated success managing large teams and heavy RO traffic.
  • Strong understanding of the service KPIs and financial performance.
  • Experience with dealership DMS systems and OEM programs.
  • Exceptional leadership experience (domestic or import)
  • Experience managing 50+ ROs per day or large technician teams.
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen

Compensation & Benefits:
  • Medical, Dental & Vision Insurance
  • 401k
  • Life Insurance
  • Paid Vacation
  • Paid Holidays
  • Employee Discounts on products & services

Apply